Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • hyperstar
    • By hyperstar 14th Oct 16, 8:58 PM
    • 6Posts
    • 0Thanks
    hyperstar
    iPhone trade in issues with Game
    • #1
    • 14th Oct 16, 8:58 PM
    iPhone trade in issues with Game 14th Oct 16 at 8:58 PM
    Hi there,

    I'm new to this forum business so please be kind if I've done the wrong thing by creating a new thread.

    I recently got a new iPhone 6s and wanted to sell my iPhone 6, 64gb. Having looked online for the best price for a trade in (I didn't want the hassle of selling sites - oh the irony!) I opted for Game. I completed the form online, they offered £280 as it was in mint condition. I restored to factory settings, put the phone and all accessories in the original box and posted it to Game via Special Delivery.

    I stupidly forgot to put the slip with my details in the parcel. I know Game received the parcel via Track and Trace and as soon as I realised I rang them and explained. I've given them the IMEI number of the iPhone but they say they cannot help me and I've lost the phone and the money.

    Does anyone have any advice at all please? I am absolutely gutted and skint.

    Many thanks.
Page 1
    • ballisticbrian
    • By ballisticbrian 14th Oct 16, 9:15 PM
    • 2,720 Posts
    • 1,613 Thanks
    ballisticbrian
    • #2
    • 14th Oct 16, 9:15 PM
    • #2
    • 14th Oct 16, 9:15 PM
    Have you approached game since the tracking updated to say "delivered"? It may be that the person you spoke to is simply looking on their system for your item being received and has no idea how to deal with the situation. If the staff who take receipt of the mail weren't able to "check it in" due to the missing details, it obviously isn't going to appear to be there when you call and speak to average Joe.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • hyperstar
    • By hyperstar 14th Oct 16, 9:26 PM
    • 6 Posts
    • 0 Thanks
    hyperstar
    • #3
    • 14th Oct 16, 9:26 PM
    • #3
    • 14th Oct 16, 9:26 PM
    Yes it was already 'delivered' when I spoke to them. I've since written to their head office (recorded delivery too) which they'll have received on Tuesday to appeal to their honesty and I've heard nothing. I can't believe I'm the first person to make this mistake and would hope they just wouldn't make pure profit from people in this way.
    • This Year
    • By This Year 15th Oct 16, 10:25 AM
    • 1,194 Posts
    • 5,237 Thanks
    This Year
    • #4
    • 15th Oct 16, 10:25 AM
    • #4
    • 15th Oct 16, 10:25 AM
    Yes it was already 'delivered' when I spoke to them. I've since written to their head office (recorded delivery too) which they'll have received on Tuesday to appeal to their honesty and I've heard nothing. I can't believe I'm the first person to make this mistake and would hope they just wouldn't make pure profit from people in this way.
    Originally posted by hyperstar
    Game are a big company. They employ people to process incoming items that have the documentation with them; that's the norm.

    They possibly get a fair few items in with no identifying paperwork and those possibly will take lower priority as they will need more work to be done to find out who it's come from.

    They're not going to be just making "pure profit from people in this way" - this is an unfair assumption on your part when by your own admission you have said that it's your mistake. It may take more time but I'm sure that it will get resolved.

    May sound harsh but in future check and double check.
    • hyperstar
    • By hyperstar 15th Oct 16, 1:08 PM
    • 6 Posts
    • 0 Thanks
    hyperstar
    • #5
    • 15th Oct 16, 1:08 PM
    • #5
    • 15th Oct 16, 1:08 PM
    Of course I understand it's my mistake and one that I won't make again but they have told me over the phone that there's nothing they can do. That's why I feel they're simply going to make a profit from my phone. I'll keep the faith in the mean time and hope that things are resolved as you suggest.
    • This Year
    • By This Year 16th Oct 16, 10:28 AM
    • 1,194 Posts
    • 5,237 Thanks
    This Year
    • #6
    • 16th Oct 16, 10:28 AM
    • #6
    • 16th Oct 16, 10:28 AM
    You could always try tweeting them? Sometimes getting a complaint "out there" will get you a better response. Good luck!
    • Brooker Dave
    • By Brooker Dave 18th Oct 16, 9:18 AM
    • 4,729 Posts
    • 3,082 Thanks
    Brooker Dave
    • #7
    • 18th Oct 16, 9:18 AM
    • #7
    • 18th Oct 16, 9:18 AM
    If they signed for the parcel, then it arrived, and it's their responsibility.
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,455Posts Today

7,669Users online

Martin's Twitter