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  • FIRST POST
    • Steph_hat
    • By Steph_hat 14th Oct 16, 6:17 PM
    • 2Posts
    • 0Thanks
    Steph_hat
    Been told someone shares my N.I number! Please help
    • #1
    • 14th Oct 16, 6:17 PM
    Been told someone shares my N.I number! Please help 14th Oct 16 at 6:17 PM
    I'm on maternity leave as Iv had a baby. Iv applied for child benefit but this was 6 months ago! My baby is now 7 months old!
    Iv been told by child benefit that my number is been used by someone else. They have the same number as me and because they started claiming child tax credits in 2013 then I need a new one..... I've been waiting months for an appointment and no one I call can help me.
    What about all the tax Iv paid since being 16??? Iv worked all my life, I'm now 27??
    I need to complain but I just don't know who to? Or how to go about it. What if this other person has never worked? What about all the n.i Iv paid and also I'm 6 months on and haven't seen a penny of child
    Benefit. Please help... this is my first post so I apologise if it's posted in the wrong place.
Page 1
    • CIS
    • By CIS 14th Oct 16, 6:23 PM
    • 9,402 Posts
    • 5,316 Thanks
    CIS
    • #2
    • 14th Oct 16, 6:23 PM
    • #2
    • 14th Oct 16, 6:23 PM
    HMRC have an NI investigation team who will sort out who is who with the National Insurance and correct the records.

    It's not uncommon for people to have been using an incorrect NI number - if no one's pointed out to them then they may never realise. It may simply be that for some reason you have been using the wrong number.

    Give HMRC a call - https://www.gov.uk/government/organisations/hm-revenue-customs/contact/national-insurance-enquiries-for-employees-and-individuals

    Craig
    I no longer work in Council Tax Recovery as I'm now a self employed Council Tax advisor and consultant with my own Council Tax consultancy business. My views are my own reading of the law and you should always check with the local authority in question.
    • anmarj
    • By anmarj 14th Oct 16, 6:24 PM
    • 1,511 Posts
    • 1,187 Thanks
    anmarj
    • #3
    • 14th Oct 16, 6:24 PM
    • #3
    • 14th Oct 16, 6:24 PM
    http://forums.moneysavingexpert.com/showthread.php?t=1053045

    If you scroll down to find the post for the account investigation team, you need to call them. They need to work out who the NI belongs to, you or the other person. It maybe that you have been using the wrong national insurance number and they need to trace the correct one and reallocate your contributions. Unfortunately it is not a quick process
    mummy to one

    "A little knowledge is a dangerous thing"
    • sheramber
    • By sheramber 14th Oct 16, 6:30 PM
    • 2,735 Posts
    • 2,128 Thanks
    sheramber
    • #4
    • 14th Oct 16, 6:30 PM
    • #4
    • 14th Oct 16, 6:30 PM
    Who are you waiting for an appointment with?

    Have you got your National Insurance card confirming that you have been using the correct number?

    Have you contacted the National Insurance helplines?

    https://www.gov.uk/government/organisations/hm-revenue-customs/contact/national-insurance-numbers

    You can contact them by webchat
    • Steph_hat
    • By Steph_hat 14th Oct 16, 6:37 PM
    • 2 Posts
    • 0 Thanks
    Steph_hat
    • #5
    • 14th Oct 16, 6:37 PM
    • #5
    • 14th Oct 16, 6:37 PM
    I'm waiting for an appiontment to get a new number as child benefit have told me they have referred everything on as as this other person claimed in 2013 because they have claimed first, this means that it's now their number and not mine. I have a plastic card printed with my name and N.I number on it, obviously it's on all of my payslips and work documents. Iv been waiting a few months for the appointment for a new number and when I call the head office to try and arrange one as no letter seems to be arriving they tell me unless I'm an immigrant or I'm out of work then they can't help me! But thank you all, I will try the numbers you have provided
    • Smodlet
    • By Smodlet 14th Oct 16, 6:54 PM
    • 1,805 Posts
    • 3,000 Thanks
    Smodlet
    • #6
    • 14th Oct 16, 6:54 PM
    • #6
    • 14th Oct 16, 6:54 PM
    This used to be extremely rare but I have heard of it a few times. My knowledge is years out of date but there used to be the National Insurance Records Office, located in Longbenton, Newcastle upon Tyne. If it is no longer in existence, it must have been replaced by something.

    A quick google produced this:

    https://www.gov.uk/check-national-insurance-record

    With any luck, it will at least give you a starting point, in case the links already offered do not avail. HTH.
    What is this life, if, sweet wordsmith, we have no time to take the pith?

    Every stew starts with the first onion.

    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • TELLIT01
    • By TELLIT01 14th Oct 16, 7:00 PM
    • 2,652 Posts
    • 2,563 Thanks
    TELLIT01
    • #7
    • 14th Oct 16, 7:00 PM
    • #7
    • 14th Oct 16, 7:00 PM
    I'm waiting for an appiontment to get a new number as child benefit have told me they have referred everything on as as this other person claimed in 2013 because they have claimed first, this means that it's now their number and not mine. I have a plastic card printed with my name and N.I number on it, obviously it's on all of my payslips and work documents. Iv been waiting a few months for the appointment for a new number and when I call the head office to try and arrange one as no letter seems to be arriving they tell me unless I'm an immigrant or I'm out of work then they can't help me! But thank you all, I will try the numbers you have provided
    Originally posted by Steph_hat
    Take no notice of what Child Benefit say about the other person 'owning' the number because they claimed CB first. The only people who will make that decision are HMRC.
    • xylophone
    • By xylophone 14th Oct 16, 7:36 PM
    • 19,184 Posts
    • 10,895 Thanks
    xylophone
    • #8
    • 14th Oct 16, 7:36 PM
    • #8
    • 14th Oct 16, 7:36 PM
    Iv been waiting a few months for the appointment for a new number and when I call the head office to try and arrange one as no letter seems to be arriving they tell me unless I'm an immigrant or I'm out of work then they can't help me!
    An appointment with whom?

    Have you tried writing to your MP or visiting his surgery?
    • Darksparkle
    • By Darksparkle 14th Oct 16, 8:55 PM
    • 3,427 Posts
    • 2,118 Thanks
    Darksparkle
    • #9
    • 14th Oct 16, 8:55 PM
    • #9
    • 14th Oct 16, 8:55 PM
    It's very easy for NINOs to get mismatched (typos, someone genuinely getting it wrong or someone hijacking your identity) but it doesn't mean that this person now owns yours.

    Tax credits have a team that deal with these cases so I'm surprised child benefit don't.
    • TELLIT01
    • By TELLIT01 14th Oct 16, 10:15 PM
    • 2,652 Posts
    • 2,563 Thanks
    TELLIT01
    It's very easy for NINOs to get mismatched (typos, someone genuinely getting it wrong or someone hijacking your identity) but it doesn't mean that this person now owns yours.

    Tax credits have a team that deal with these cases so I'm surprised child benefit don't.
    Originally posted by Darksparkle
    When I worked for DWP, any issues like this which came across our desks were referred to a specialist team. If they couldn't resolve it they sent it on to HMRC. In most cases things were resolved within a few weeks.
    • dippy3103
    • By dippy3103 14th Oct 16, 10:25 PM
    • 1,519 Posts
    • 2,328 Thanks
    dippy3103
    It's not correct that they keep the Nino. It was allocated to someone (either you or then) years ago and that's who it stays with
    • sheramber
    • By sheramber 15th Oct 16, 2:42 PM
    • 2,735 Posts
    • 2,128 Thanks
    sheramber
    As far as I know there are no local offices so wonder who the appointment is with and where.

    If you cannot get anywhere with the contact details given then contact your MP.
    • missapril75
    • By missapril75 18th Oct 16, 2:04 AM
    • 1,561 Posts
    • 1,628 Thanks
    missapril75
    Take no notice of what Child Benefit say about the other person 'owning' the number because they claimed CB first. The only people who will make that decision are HMRC.
    Originally posted by TELLIT01
    This.
    The Child Benefit people obviously believe you need a number and for the time being they are happy to maintain the other person's child benefit account. The existence of that account under their name will mean it won't work for you, hence them wanting a new number for you.

    The odd thing is that (unless they moved back again) the CB department is part of HMRC.

    It's not correct that they keep the Nino. It was allocated to someone (either you or then) years ago and that's who it stays with
    Originally posted by dippy3103
    Yes.

    As far as I know there are no local offices so wonder who the appointment is with and where.
    Originally posted by sheramber
    Although HMRC have been responsible for the issue of NINOs for many years now (sometime in the 90s) the actual interview/applications have been conducted by DWP/job centre staff (I did many myself).

    It doesn't sound like a new application is the right way to go about it - not least for your NI record - but it would at least help them get to the bottom of it since part of the process is about previous NINOs and you appear to have some proof of at the very least an error.

    Don't wait. Contact the people suggested.
    Last edited by missapril75; 18-10-2016 at 2:07 AM.
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