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  • FIRST POST
    • MSE Nick
    • By MSE Nick 14th Oct 16, 12:07 PM
    • 218Posts
    • 66Thanks
    MSE Nick
    0 WOW
    Money Moral Dilemma: Should I spend my voucher twice?
    • #1
    • 14th Oct 16, 12:07 PM
    0 WOW
    Money Moral Dilemma: Should I spend my voucher twice? 14th Oct 16 at 12:07 PM
    This week's MoneySaver who wants advice asks...

    I was given a £50 retail voucher as a gift, which I used to order a product online. Even though the item was delivered, I later received an email to say it had been returned and that the retailer was re-crediting the voucher to the full value. Should I confess and lose my store credit, or spend it twice?

    Unfortunately the MSE team can't always answer money moral dilemma questions as contributions are often emailed in or suggested in person. They are intended to be enjoyed as a point of debate and discussed at face value.

    If you haven’t already, join the forum to reply!

    This Forum tip was included in MoneySavingExpert.com's weekly email!
    Last edited by MSE Luke; 17-10-2016 at 12:12 PM.
Page 1
    • PrettyFlower90
    • By PrettyFlower90 18th Oct 16, 10:39 PM
    • 130 Posts
    • 64 Thanks
    PrettyFlower90
    • #2
    • 18th Oct 16, 10:39 PM
    • #2
    • 18th Oct 16, 10:39 PM
    I must admit, this has happened to me a couple of times now- I ordered things online to collect instore. I had already paid for the items online. I picked them up fine and went on home. Few days later I received contact from the stores to say that as my items had not been collected on time they were refunding me. Think whoever was supposed to "scan" my items out as being collected never done so correctly. I certainly didn't spend my time ringing up customer service to try and explain all this.. weirdly this happened to me twice with two different supermarkets.

    So I think you'll see where I stand on this lol but I'm sure there'll be those who come on after saying it's immoral and thieving. Think it's really up to how you feel about it eg is it a big global brand that can take the hit or a local business maybe. Either way, you didn't ask for it.
    • Tealblue
    • By Tealblue 19th Oct 16, 12:39 AM
    • 446 Posts
    • 821 Thanks
    Tealblue
    • #3
    • 19th Oct 16, 12:39 AM
    • #3
    • 19th Oct 16, 12:39 AM
    Where's the dilemma? Surely you know the right thing to do. Get a life!
    • shalton
    • By shalton 19th Oct 16, 5:25 AM
    • 17 Posts
    • 29 Thanks
    shalton
    • #4
    • 19th Oct 16, 5:25 AM
    • #4
    • 19th Oct 16, 5:25 AM
    Be truthful and fair. Things like this puts the prices up for everyone.
    • John Gray
    • By John Gray 19th Oct 16, 6:10 AM
    • 4,801 Posts
    • 2,450 Thanks
    John Gray
    • #5
    • 19th Oct 16, 6:10 AM
    • #5
    • 19th Oct 16, 6:10 AM
    "Should I confess and lose my store credit, or spend it twice?"

    Err, just don't use it again?

    This really is a "first world" 'problem'...
    • suejay8237
    • By suejay8237 19th Oct 16, 6:43 AM
    • 2 Posts
    • 6 Thanks
    suejay8237
    • #6
    • 19th Oct 16, 6:43 AM
    Should I return my store credit?
    • #6
    • 19th Oct 16, 6:43 AM
    The logical answer is no, you shouldn't. However, if you ring/email the store to let them know the truth, you may find that they will suggest you use it anyway - it depends on the store. That way, there will be no dilemma!!
    • gloriouslyhappy
    • By gloriouslyhappy 19th Oct 16, 7:48 AM
    • 306 Posts
    • 594 Thanks
    gloriouslyhappy
    • #7
    • 19th Oct 16, 7:48 AM
    no brainer
    • #7
    • 19th Oct 16, 7:48 AM
    The logical answer is no, you shouldn't. However, if you ring/email the store to let them know the truth, you may find that they will suggest you use it anyway - it depends on the store. That way, there will be no dilemma!!
    Originally posted by suejay8237
    This - and sending an email takes a few seconds unlike hanging on in the automated phone system.
    • TBagpuss
    • By TBagpuss 19th Oct 16, 9:13 AM
    • 4,862 Posts
    • 6,374 Thanks
    TBagpuss
    • #8
    • 19th Oct 16, 9:13 AM
    • #8
    • 19th Oct 16, 9:13 AM
    You already know the answer. It's dishonest to take the credit.

    As SueJay says, the appropriate thing to do is to inform the company of what happned. if they thank you and cancel the credit then you are in exactly the position you would have ben had the mistake not ben made, if they thank you and tell you to use the credit, then you get a £50 reward or being honest.
    • Ebenezer_Screwj
    • By Ebenezer_Screwj 19th Oct 16, 11:58 AM
    • 379 Posts
    • 221 Thanks
    Ebenezer_Screwj
    • #9
    • 19th Oct 16, 11:58 AM
    • #9
    • 19th Oct 16, 11:58 AM
    I wouldn't risk it in case it's picked up somewhere. Anyway it would be dishonest to use the voucher again, wouldn't it? Wouldn't it?
    • jgriggle
    • By jgriggle 19th Oct 16, 12:07 PM
    • 149 Posts
    • 235 Thanks
    jgriggle
    You may see this as a 'free' £50. You don't know how the mistake occurred - it may have been a systems error or human error. If it was human error, it may be taken out of the wages of the staff member responsible. A staff member who is likely on barely more than minimum wage and could end up financially crippled by losing £50.


    Everyone makes mistakes at work.
    • Barryfan
    • By Barryfan 19th Oct 16, 2:26 PM
    • 55 Posts
    • 54 Thanks
    Barryfan
    No
    You know the firm have made a mistake, so whichever way you want to dress this - it's stealing if you use the second voucher. Return it; they might give it back to you to reward your honesty!!
    • Marcon
    • By Marcon 19th Oct 16, 3:05 PM
    • 59 Posts
    • 36 Thanks
    Marcon
    Do you want to be honest or dishonest? Why do you need to ask other people about this completely obvious non-dilemma - in the hope enough people will encourage you in your grubby little cheat?
    • fatal1955
    • By fatal1955 19th Oct 16, 4:07 PM
    • 57 Posts
    • 27 Thanks
    fatal1955
    Let them decide
    Just tell them that you didn't return it and that they have made a mistake. Let them decide about the voucher. If they allow it to stand because the mistake was theirs you're quids in; if they cancel it, at least you'll have the satisfaction of knowing you did the right thing.
    • meknowalot-51
    • By meknowalot-51 19th Oct 16, 4:42 PM
    • 144 Posts
    • 70 Thanks
    meknowalot-51
    confess.
    Own up,as others have said you know the right thing to do.You clearly have a concience and by doing this you'll feel a lot better.
    • keithyno.1
    • By keithyno.1 19th Oct 16, 4:49 PM
    • 11 Posts
    • 26 Thanks
    keithyno.1
    If you spend the voucher twice, to my mind that's out and out stealing goods that don't belong to you, and would be no different to going into a branch of Tesco or Sainsburys or whoever and trying to smuggle items to the tune of £50 out under your coat without paying for them (a practise commonly known as 'shoplifting.')

    But, if that's what you are i.e. a shoplifter, then go for it, because you've obviously no morals or respect for the law anyway!
    • gsmlnx
    • By gsmlnx 19th Oct 16, 6:39 PM
    • 388 Posts
    • 315 Thanks
    gsmlnx
    Tell them. They will probably let you spend the credit again anyway.
    • Lisbon
    • By Lisbon 19th Oct 16, 8:14 PM
    • 252 Posts
    • 274 Thanks
    Lisbon
    I'm sure there'll be those who come on after saying it's immoral and thieving.
    Originally posted by PrettyFlower90
    Well, it's both of those, so of course people are going to say so!
    • Zygaenidae
    • By Zygaenidae 20th Oct 16, 1:00 AM
    • 1 Posts
    • 1 Thanks
    Zygaenidae
    If it were a small-medium business then I'd be hesitant but if it's for a massive company then I would use it again.
    • Lisbon
    • By Lisbon 20th Oct 16, 1:04 AM
    • 252 Posts
    • 274 Thanks
    Lisbon
    If it were a small-medium business then I'd be hesitant but if it's for a massive company then I would use it again.
    Originally posted by Zygaenidae
    You've joined this forum just to state publicly that you are dishonest?? Very odd.
    • gaving7095
    • By gaving7095 20th Oct 16, 8:56 AM
    • 109 Posts
    • 91 Thanks
    gaving7095
    I know what I would do.
    The "correct" answer is, of course, don't - i.e. either simply don't use it or contact the store if you can be bothered.
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