Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • P james
    • By P james 14th Oct 16, 10:53 AM
    • 1Posts
    • 0Thanks
    P james
    A company says that I didn't pay for an online transaction and won't reimburse me
    • #1
    • 14th Oct 16, 10:53 AM
    A company says that I didn't pay for an online transaction and won't reimburse me 14th Oct 16 at 10:53 AM
    I placed an order on the 28th sept online for items, the money was paid from my account on the 29th. I have not received the items so I contacted the company,they say that the order didn't go through as the payment was declined. The money has definitely been taken, what can I do to get my money back ? It wasn't a huge amount 60 but it's a lot to me.
Page 1
    • TadleyBaggie
    • By TadleyBaggie 14th Oct 16, 11:02 AM
    • 2,217 Posts
    • 1,610 Thanks
    TadleyBaggie
    • #2
    • 14th Oct 16, 11:02 AM
    • #2
    • 14th Oct 16, 11:02 AM
    This happened to me with Dell, I cancelled an order due to issues getting a new laptop (delivery times kept slipping). They then charged my credit card, money actually taken and not just ring fenced. When I called them they claimed they had only done an authorisation and not taken the money. When I sent them a screenshot of my credit card online summary showing the actual charge they refunded me very quickly.
    • neilmcl
    • By neilmcl 14th Oct 16, 11:37 AM
    • 9,481 Posts
    • 6,476 Thanks
    neilmcl
    • #3
    • 14th Oct 16, 11:37 AM
    • #3
    • 14th Oct 16, 11:37 AM
    I placed an order on the 28th sept online for items, the money was paid from my account on the 29th. I have not received the items so I contacted the company,they say that the order didn't go through as the payment was declined. The money has definitely been taken, what can I do to get my money back ? It wasn't a huge amount 60 but it's a lot to me.
    Originally posted by P james
    I would imagine it's simply a case of you proving that the transaction has taken place, eg, show them a copy of your bank/card statement.

    Who is the retailer?
    • wealdroam
    • By wealdroam 14th Oct 16, 1:23 PM
    • 18,199 Posts
    • 15,030 Thanks
    wealdroam
    • #4
    • 14th Oct 16, 1:23 PM
    • #4
    • 14th Oct 16, 1:23 PM
    OP, as you appear to want your money back rather than what you purchased, speak to your card issuer about a chargeback - reason: goods/service not received.

    You might want to read MSE's Chargeback article first.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

140Posts Today

1,283Users online

Martin's Twitter
  • Who do you think came out best in the Corbyn v May battle tonight?

  • Clever by Paxman; subtly testing out "strong & stable" by focusing on u-turns on Brexit view, social care, self employed tax & election date

  • Ps sadly i got in too late to have seen Corbyn, hence why no comment on his performance

  • Follow Martin