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  • FIRST POST
    • JackTrez
    • By JackTrez 13th Oct 16, 8:51 PM
    • 6Posts
    • 1Thanks
    JackTrez
    Paid £1150 for one hour's work
    • #1
    • 13th Oct 16, 8:51 PM
    Paid £1150 for one hour's work 13th Oct 16 at 8:51 PM
    My 70 year old father called a local drain cleaner for a kitchen sink blockage. He suspected tree roots were causing the blockage and they were.

    They spent one hour at the house. They used a camera and cut out the roots with their equipment. No pipes were treated or replaced.

    £1100+

    Any comments or advice would be greatly appreciated?
Page 1
    • Marktheshark
    • By Marktheshark 13th Oct 16, 8:58 PM
    • 5,434 Posts
    • 6,802 Thanks
    Marktheshark
    • #2
    • 13th Oct 16, 8:58 PM
    • #2
    • 13th Oct 16, 8:58 PM
    They cut tree roots ?

    Call action fraud, he has been done.
    Brexit will become whatever they invent it to be.
    • flashg67
    • By flashg67 13th Oct 16, 9:34 PM
    • 2,045 Posts
    • 1,349 Thanks
    flashg67
    • #3
    • 13th Oct 16, 9:34 PM
    • #3
    • 13th Oct 16, 9:34 PM
    Sounds a lot to me.

    Had the roots penetrated the pipes? If so, cutting them out means the pipe will leak unless it was replaced or sleeved?
    • maninthestreet
    • By maninthestreet 13th Oct 16, 9:37 PM
    • 14,920 Posts
    • 13,163 Thanks
    maninthestreet
    • #4
    • 13th Oct 16, 9:37 PM
    • #4
    • 13th Oct 16, 9:37 PM
    Report them to Trading Standards.
    "You were only supposed to blow the bl**dy doors off!!"
    • JackTrez
    • By JackTrez 13th Oct 16, 10:07 PM
    • 6 Posts
    • 1 Thanks
    JackTrez
    • #5
    • 13th Oct 16, 10:07 PM
    • #5
    • 13th Oct 16, 10:07 PM
    Thank you for your comments.

    Yes they were tree roots and yes they had penetrated the pipes.

    But the pipes weren't replaced or lined.
    • brightontraveller
    • By brightontraveller 14th Oct 16, 12:42 AM
    • 1,258 Posts
    • 485 Thanks
    brightontraveller
    • #6
    • 14th Oct 16, 12:42 AM
    • #6
    • 14th Oct 16, 12:42 AM
    My 70 year old father called a local drain cleaner for a kitchen sink blockage. He suspected tree roots were causing the blockage and they were.

    They spent one hour at the house. They used a camera and cut out the roots with their equipment. No pipes were treated or replaced.

    £1100+

    Any comments or advice would be greatly appreciated?
    Originally posted by JackTrez
    It may well be expensive but the time alone isnít the greatest indicator if you post exactly what it says on the invoice etc youíd get far more accurate help....
    • Norman Castle
    • By Norman Castle 14th Oct 16, 8:45 AM
    • 5,654 Posts
    • 4,405 Thanks
    Norman Castle
    • #7
    • 14th Oct 16, 8:45 AM
    • #7
    • 14th Oct 16, 8:45 AM
    My 70 year old father called a local drain cleaner for a kitchen sink blockage. He suspected tree roots were causing the blockage and they were.

    They spent one hour at the house. They used a camera and cut out the roots with their equipment. No pipes were treated or replaced.

    £1100+

    Any comments or advice would be greatly appreciated?
    Originally posted by JackTrez
    Did he say "I suspect tree roots are the problem" and they agreed with him?

    As above, if roots have entered the pipe enough to block it the pipe would need replacing. Call trading standards.
    Too cool for school. Also too old for school.
    • Cisco001
    • By Cisco001 14th Oct 16, 10:06 AM
    • 2,544 Posts
    • 1,077 Thanks
    Cisco001
    • #8
    • 14th Oct 16, 10:06 AM
    • #8
    • 14th Oct 16, 10:06 AM
    What has been agreed for £1150?

    If the agreement was unblock the blockage, the company doing nothing wrong...
    • JackTrez
    • By JackTrez 14th Oct 16, 10:07 AM
    • 6 Posts
    • 1 Thanks
    JackTrez
    • #9
    • 14th Oct 16, 10:07 AM
    • #9
    • 14th Oct 16, 10:07 AM
    Yes I believe he told them that he thought roots were blocking the pipes - they tried a hose and then used cctv in the drain, saw the roots and removed them

    This is the invoice:

    1st man labour £95
    2nd man labour £95
    Plant hire £119
    Root cut £520
    CCTV survey £125
    sub total £954
    vat £190
    Total £1145.76
    • JackTrez
    • By JackTrez 14th Oct 16, 10:10 AM
    • 6 Posts
    • 1 Thanks
    JackTrez
    There was no quote as such. They gave him a kind running commentary of quotes as they worked. Cctv is so much per half hour, root cutting so much per metre etc. When they were done they gave him a bill.

    I'm not sure how he found the company. The number that he apparently called yesterday is now out of service.
    • Cisco001
    • By Cisco001 14th Oct 16, 10:20 AM
    • 2,544 Posts
    • 1,077 Thanks
    Cisco001
    Did your dad see and accept the quotation before work start?
    Or is it being invoice after job done?

    If he accept the price before work start, it is hard to argue, IMO.

    If no agreement was made before works start and they bill your dad as it, then the question are

    What is the 'root cut' item and 'CCTV survey' item?
    What is the £119 plant referring to?
    The plant should include the equipment for CCTV & the root cut equipment, why the double charge 'root cut' / 'CCTV survey'?

    For the labour cost, even through they may worked for one hour, I think it is reasonable to charge half day. I guess the labour cost should down a bit.
    • Zola.
    • By Zola. 14th Oct 16, 1:00 PM
    • 848 Posts
    • 295 Thanks
    Zola.
    Gangsters, need a good kicking
    • Biggles
    • By Biggles 14th Oct 16, 1:03 PM
    • 7,164 Posts
    • 4,602 Thanks
    Biggles
    When they were done they gave him a bill.
    Originally posted by JackTrez
    And has he paid it?

    I'm not sure how he found the company. The number that he apparently called yesterday is now out of service.
    I think that tells you all yo need to know about them.
    • JackTrez
    • By JackTrez 14th Oct 16, 3:38 PM
    • 6 Posts
    • 1 Thanks
    JackTrez
    And has he paid it?
    Unfortunately yeah.
    • Fat Walt
    • By Fat Walt 14th Oct 16, 3:48 PM
    • 602 Posts
    • 329 Thanks
    Fat Walt
    They cut tree roots ?

    Call action fraud, he has been done.
    Originally posted by Marktheshark

    Surly if you think a crime has been comitted you're advice should be to call the police?

    Action Fraud would only pass it onto them if they think it worthy of further action.
    • JackTrez
    • By JackTrez 14th Oct 16, 4:22 PM
    • 6 Posts
    • 1 Thanks
    JackTrez
    I have managed to track them down. The lady on the other end of the line confirmed that they did do the work at the property but couldn't answer questions about the job - claimed she was weekend staff and to call next week.
    • southcoastrgi
    • By southcoastrgi 14th Oct 16, 11:10 PM
    • 5,096 Posts
    • 2,952 Thanks
    southcoastrgi
    I find it very hard to believe that all that work was done in an hour, the company I use charge £180 for a camera survey & that inc time, plant & a DVD of the survey
    I'm only here while I wait for Corrie to start.

    You get no BS from me & if I think you are wrong I WILL tell you.
    • patman99
    • By patman99 15th Oct 16, 12:01 PM
    • 7,732 Posts
    • 9,107 Thanks
    patman99
    I remember applying for a job with one of the big players in this industry and at interview was told 'we encourage our staff to upsell services even if they are not required'.

    If it was a shared sewage pipe, then he should have called his local water company as they have a duty to unblock them.
    Never Knowingly Understood.

    Member #1 of £1,000 challenge - £617.00 / £1000 (that's 61.7%)

    3-6 month EF £194/£3600

    Do you/your spouse earn less than £197 p/w ?. Fill-in Form R85 and get your Bank interest Tax free.
    • Marktheshark
    • By Marktheshark 15th Oct 16, 1:55 PM
    • 5,434 Posts
    • 6,802 Thanks
    Marktheshark
    The normal scam is to leave a bag of pivot hedge roots to make it look like they have done something.
    It is a scam, they would have to dig to cut roots from inside a drain and relay new drains.

    They unblocked his trap on his sink, waggled the camera down a manhole and ripped him off.

    If the drains were blocked to the extent the sink would not drain, the garden would be under two feet of water.
    Brexit will become whatever they invent it to be.
    • Fat Walt
    • By Fat Walt 15th Oct 16, 2:22 PM
    • 602 Posts
    • 329 Thanks
    Fat Walt
    The normal scam is to leave a bag of pivot hedge roots to make it look like they have done something.
    It is a scam, they would have to dig to cut roots from inside a drain and relay new drains.

    They unblocked his trap on his sink, waggled the camera down a manhole and ripped him off.

    If the drains were blocked to the extent the sink would not drain, the garden would be under two feet of water.
    Originally posted by Marktheshark

    Really? Problem with water draining yes.
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