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  • FIRST POST
    • alexb123
    • By alexb123 13th Oct 16, 5:22 PM
    • 73Posts
    • 3Thanks
    alexb123
    DFS Cat Marks
    • #1
    • 13th Oct 16, 5:22 PM
    DFS Cat Marks 13th Oct 16 at 5:22 PM
    Hi Purchased a small 2 seater leather sofa from DFS. Within days the sofa is covered in marks from our cat. The cat isn't scratching the furniture its just walking across it. There are also indents in the arm and head area, the sofa is less than a month old. It costs £700+.

    DFS are saying that the issue with the cat marks isn't anything to do with them.

    I would have presumed that a quality sofa (as claimed) would have been able to withstand a small cat walking across it.

    We have 2 sofas from Sofology and they have not had any problems.

    Any views?
    Last edited by alexb123; 13-10-2016 at 5:30 PM.
Page 1
    • Ganga
    • By Ganga 13th Oct 16, 5:33 PM
    • 281 Posts
    • 125 Thanks
    Ganga
    • #2
    • 13th Oct 16, 5:33 PM
    • #2
    • 13th Oct 16, 5:33 PM
    What sort of marks is the cat leaving,claw marks? if just dirt wipe them off,as for the indents in the arms and cushions DFS will tell you that is the fireproof foam that the setee is made from,do they dissapear if not sat on for a few hours?
    ps what sort of cat have you got? domestic,lion,tiger ( only joking )
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
    • Mr.Generous
    • By Mr.Generous 13th Oct 16, 5:37 PM
    • 914 Posts
    • 1,118 Thanks
    Mr.Generous
    • #3
    • 13th Oct 16, 5:37 PM
    • #3
    • 13th Oct 16, 5:37 PM
    try a decent leather cleaner like Gliptone

    https://www.google.co.uk/search?q=gliptone+leather+conditioner&ie=utf-8&oe=utf-8&client=firefox-b&gfe_rd=cr&ei=H7j_V6L3Hevv8Afc54CQBQ

    best stuff ever!!
    • alexb123
    • By alexb123 13th Oct 16, 5:46 PM
    • 73 Posts
    • 3 Thanks
    alexb123
    • #4
    • 13th Oct 16, 5:46 PM
    • #4
    • 13th Oct 16, 5:46 PM
    The surface is scratched or punctured. They are all very small as the cats isn't scratching the furniture its just walking across it. Its just a small domestic cat.

    What sort of marks is the cat leaving,claw marks? if just dirt wipe them off,as for the indents in the arms and cushions DFS will tell you that is the fireproof foam that the setee is made from,do they dissapear if not sat on for a few hours?
    ps what sort of cat have you got? domestic,lion,tiger ( only joking )
    Originally posted by Ganga
    • Head The Ball
    • By Head The Ball 13th Oct 16, 6:07 PM
    • 1,795 Posts
    • 3,827 Thanks
    Head The Ball
    • #5
    • 13th Oct 16, 6:07 PM
    • #5
    • 13th Oct 16, 6:07 PM
    Hi Purchased a small 2 seater leather sofa from DFS.

    Any views?
    Originally posted by alexb123
    Did you read any reviews of DFS leather sofas before buying?


    I know it is too late now but DFS have a very poor reputation for quality and after sales service.
    When I was growing up plastic surgery was a bit of a taboo subject. These days if you mention botox no one raises an eyebrow.
    • daveyjp
    • By daveyjp 13th Oct 16, 6:49 PM
    • 6,527 Posts
    • 4,876 Thanks
    daveyjp
    • #6
    • 13th Oct 16, 6:49 PM
    • #6
    • 13th Oct 16, 6:49 PM
    Unfortunately you get what you pay for and you don't get a quality leather sofa for £700.

    Take off vat, profit, commission for sales staff and you are looking at £200-300 cost price to the retailer.
    • Silvertabby
    • By Silvertabby 13th Oct 16, 7:20 PM
    • 381 Posts
    • 410 Thanks
    Silvertabby
    • #7
    • 13th Oct 16, 7:20 PM
    • #7
    • 13th Oct 16, 7:20 PM
    We have an 8 year old leather suite and a hefty cat. No marks other than a scratched chair arm when she mis-judged her leap onto the window sill and had to dig her crampons in.

    Sounds like DFS use poor quality leather.
    Last edited by Silvertabby; 13-10-2016 at 7:20 PM. Reason: add
    • stueyhants
    • By stueyhants 13th Oct 16, 9:25 PM
    • 492 Posts
    • 896 Thanks
    stueyhants
    • #8
    • 13th Oct 16, 9:25 PM
    • #8
    • 13th Oct 16, 9:25 PM
    We have a 5 year old DFS corner sofa and two big cats. One scratch mark but that was an accident on the whole it's standing up fairly well. We did choose the middle level of quality of leather on the sofa...... Did you go for the bog standard leather?
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