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    • SteG1980
    • By SteG1980 12th Oct 16, 6:46 PM
    • 3Posts
    • 0Thanks
    SteG1980
    PPI Issues
    • #1
    • 12th Oct 16, 6:46 PM
    PPI Issues 12th Oct 16 at 6:46 PM
    Hi,
    I made a PPI claim some years back but never received any correspondence back from the Bank. I have again tried to re-raise my claim but due to the timescale involved they won't open another investigation and the financial ombudsman also can't do anything to help even though I know I have a solid claim for mid-selling.
    How can I get them to re-open my claim or am I beyond help?
    Thanks!!
Page 1
    • zx81
    • By zx81 12th Oct 16, 6:50 PM
    • 9,313 Posts
    • 9,137 Thanks
    zx81
    • #2
    • 12th Oct 16, 6:50 PM
    • #2
    • 12th Oct 16, 6:50 PM
    What have the bank said to you?
    • SteG1980
    • By SteG1980 12th Oct 16, 7:12 PM
    • 3 Posts
    • 0 Thanks
    SteG1980
    • #3
    • 12th Oct 16, 7:12 PM
    • #3
    • 12th Oct 16, 7:12 PM
    All I can get from them is they stand by their original investigation findings (which I never knew about) and good luck. They did suggest writing a complaint but chances of it hitting the same brick wall were high.
    I have had issues with the bank and struggled to get my original letter sent out after 3 months of hassling them.
    • zx81
    • By zx81 12th Oct 16, 7:21 PM
    • 9,313 Posts
    • 9,137 Thanks
    zx81
    • #4
    • 12th Oct 16, 7:21 PM
    • #4
    • 12th Oct 16, 7:21 PM
    Ask them for a copy of their original findings. Then you can take a view as to whether it worth trying to pursue it on the basis you didn't receive it first time round.
    • SteG1980
    • By SteG1980 12th Oct 16, 7:26 PM
    • 3 Posts
    • 0 Thanks
    SteG1980
    • #5
    • 12th Oct 16, 7:26 PM
    • #5
    • 12th Oct 16, 7:26 PM
    Good idea. Thanks very much.
    • dunstonh
    • By dunstonh 12th Oct 16, 7:30 PM
    • 85,071 Posts
    • 50,097 Thanks
    dunstonh
    • #6
    • 12th Oct 16, 7:30 PM
    • #6
    • 12th Oct 16, 7:30 PM
    If your address is correct then it will be assumed that the letter was sent. A complaint will not be reopened.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
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