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  • FIRST POST
    • Duncan Nimock
    • By Duncan Nimock 12th Oct 16, 4:00 PM
    • 17Posts
    • 10Thanks
    Duncan Nimock
    Cockhedge Parking Fine
    • #1
    • 12th Oct 16, 4:00 PM
    Cockhedge Parking Fine 12th Oct 16 at 4:00 PM
    Hi new to this recently had a PCN sent to me. My wife parked at the Cockhedge on 5/9/2016 and stayed 3 hours 32 minutes. On trying to pay the charge she had problems typing in her registration number - the machine wouldn't accept it. She thinks it eventually accepted it but was unsure what time she had arrived and overestimated, correctly , how long she had been there - she thought just under 4 hours . There was a man by the machine wearing a hi vis - she assumed this was the car park attendant who asked her if she was having problems to which she replied yes - she was still trying to get the machine to accept her reg number at this point. She was with her mother aswell and the man asked her what time she arrived - she told him about 10:45 - he said that the charge was therefore £4 - she then got her change out - she had £3, her mum gave her the other pound and she then paid the £4 ( note that this is the correct amount ) but the machine gave no ticket ( not sure if it should ? ) and did not reject her money. She then left the car park in the car. The PCN states that there was not appropriate parking time purchased or the vehicle remained longer than permitted ( neither of which is true ).


    How can we prove that the correct payment was made? I've already sent an appeal to Parking Eye using the template on the NEWBIES page on here - have had no acknowledgement from Parking Eye but have had a reminder from them to pay before 14/10/2016 to get the discount. It also states on this reminder that PrkingEye v Beavis was won by Parking Eye - its almost as if they have read my appeal ignored it and sent this bullying reminder. My wife is adamant that she paid correctly but when she was having problems entering the reg number there was no info or help anywhere to be seen as what to do next - it was only the man in the hi-vis that offered help - as I said she assumed he was the car park attendant or possibly a Cockhedge Member of staff. Have asked the Cockhedge centre who legally owns the car park and have no response.


    Please help - surely if cameras are used to record number plates entering and leaving then they should be tied to the ticket machines which should also work and provide a receipt for when payment is correctly paid - there should also be some sort of help shown for when the machines are not working properly.
Page 1
    • Oakdene
    • By Oakdene 12th Oct 16, 4:01 PM
    • 500 Posts
    • 677 Thanks
    Oakdene
    • #2
    • 12th Oct 16, 4:01 PM
    • #2
    • 12th Oct 16, 4:01 PM
    Hehe Cockhedge
    • Castle
    • By Castle 12th Oct 16, 4:09 PM
    • 1,060 Posts
    • 1,315 Thanks
    Castle
    • #3
    • 12th Oct 16, 4:09 PM
    • #3
    • 12th Oct 16, 4:09 PM
    PE have 35 days to respond to your appeal and issue a POPLA code.

    Is this Warrington?
    • HiToAll
    • By HiToAll 12th Oct 16, 4:13 PM
    • 833 Posts
    • 1,227 Thanks
    HiToAll
    • #4
    • 12th Oct 16, 4:13 PM
    • #4
    • 12th Oct 16, 4:13 PM
    Hehe Cockhedge
    Originally posted by Oakdene
    I do hope it is a welll trimmed cockhedge?
    • Duncan Nimock
    • By Duncan Nimock 12th Oct 16, 4:13 PM
    • 17 Posts
    • 10 Thanks
    Duncan Nimock
    • #5
    • 12th Oct 16, 4:13 PM
    • #5
    • 12th Oct 16, 4:13 PM
    Thanks for the reply - yes Cockhedge shopping centre car park warrington
    • DollyDee
    • By DollyDee 12th Oct 16, 4:24 PM
    • 618 Posts
    • 632 Thanks
    DollyDee
    • #6
    • 12th Oct 16, 4:24 PM
    • #6
    • 12th Oct 16, 4:24 PM
    http://www.knutsfordguardian.co.uk/news/14308881.Cockhedge_Centre_has_no_planning_permissi on_for_controversial_parking_cameras/

    Googled Cockhedge, loads of articles/complaints but this one stood out. Perhaps they have rectified the situation?
    • Johno100
    • By Johno100 12th Oct 16, 4:29 PM
    • 2,394 Posts
    • 2,431 Thanks
    Johno100
    • #7
    • 12th Oct 16, 4:29 PM
    • #7
    • 12th Oct 16, 4:29 PM
    Hehe Cockhedge
    Originally posted by Oakdene


    Just down the road from Hedgeporn
    • Duncan Nimock
    • By Duncan Nimock 12th Oct 16, 4:32 PM
    • 17 Posts
    • 10 Thanks
    Duncan Nimock
    • #8
    • 12th Oct 16, 4:32 PM
    • #8
    • 12th Oct 16, 4:32 PM
    Not sure - surely the point is it should issue a ticket to confirm correct payment? If there are problems paying then there should be instructions on what to do. My wife paid the correct £4 so why have parking eye issued a PCN???
    • Castle
    • By Castle 12th Oct 16, 4:33 PM
    • 1,060 Posts
    • 1,315 Thanks
    Castle
    • #9
    • 12th Oct 16, 4:33 PM
    • #9
    • 12th Oct 16, 4:33 PM
    Thanks for the reply - yes Cockhedge shopping centre car park warrington
    Originally posted by Duncan Nimock
    Well according to this handy guide all you have to do is input your registration number, pay what they ask and then press a button for a ticket:-
    http://www.cockhedge.co.uk/centre-news/parking-instructions-for-cockhedge/

    I'm guessing the driver may have fallen foul of "step 5" and left after the expiry time?
    • DollyDee
    • By DollyDee 12th Oct 16, 4:37 PM
    • 618 Posts
    • 632 Thanks
    DollyDee
    Despite your wife's best efforts there was probably an error with the registration number.

    Regulars will be along to advise you but initially read the NEWBIES thread. ParkingEye are with the BPA so you will be submitting the BPA members appeal (the one in blue writing) online to ParkingLie.
    • DollyDee
    • By DollyDee 12th Oct 16, 4:40 PM
    • 618 Posts
    • 632 Thanks
    DollyDee
    Or only 3 out of the 4 £1 coins registered without rejecting the offending £1 coin.

    Happened to us at Tower Road.
    • Duncan Nimock
    • By Duncan Nimock 12th Oct 16, 4:44 PM
    • 17 Posts
    • 10 Thanks
    Duncan Nimock
    have already appealed to them online using info from the thread on the newbies page. Do you know if the machine should issue a ticket when correct payment is paid? My wife is adamant it didn't but did take all four pound coins
    • DollyDee
    • By DollyDee 12th Oct 16, 4:57 PM
    • 618 Posts
    • 632 Thanks
    DollyDee
    As I said, ParkingEye's machines CAN accept all the coins but not register all of them and not reject any.

    Does your wife have any receipts for her/her mother's shopping that day. ParkingEye sometimes cancel PCN's if you have spent over £30.

    Or bank/credit card statements (suitably redacted).

    ETA: reading the link supplied by Castle, the machine should have issued a ticket. Doesn't mean that it did though.
    Last edited by DollyDee; 12-10-2016 at 5:22 PM.
    • Coupon-mad
    • By Coupon-mad 12th Oct 16, 7:18 PM
    • 40,372 Posts
    • 52,247 Thanks
    Coupon-mad
    have already appealed to them online using info from the thread on the newbies page. Do you know if the machine should issue a ticket when correct payment is paid? My wife is adamant it didn't but did take all four pound coins
    Originally posted by Duncan Nimock
    Yes, PE machines normally produce a ticket after paying...looks like Castle has nailed it:
    Well according to this handy guide all you have to do is input your registration number, pay what they ask and then press a button for a ticket:-
    http://www.cockhedge.co.uk/centre-news/parking-instructions-for-cockhedge/

    I'm guessing the driver may have fallen foul of "step 5" and left after the expiry time?
    Originally posted by Castle

    BTW, PE have not read the appeal yet. The bullying reminder is standard, computerised guff.

    Does your original PCN (NOT the reminder) have a blank space at the bottom like this example:

    http://imgur.com/a/FOfr8

    Or does it have an extra paragraph in the middle of that blurb, about the POFA/keeper liability after 29 days? PLEASE CONFIRM WHICH.

    Also where was this, there are not many sites where PE still use the unfair system of expecting people to remember how long they parked for.
    Last edited by Coupon-mad; 12-10-2016 at 9:03 PM.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the breadcrumb trail, top of page: Household & Travel > Motoring > Parking Tickets, Fines & Parking & READ THE 'NEWBIES' FAQS THREAD.
    DON'T read old advice to ignore, unless in Scotland/NI.

    • DollyDee
    • By DollyDee 12th Oct 16, 8:56 PM
    • 618 Posts
    • 632 Thanks
    DollyDee
    http://www.warringtonguardian.co.uk/news/14421941.Driver_wins_appeal_over___100_Cockhedge_f ine_by_Parking_Eye/

    And many more newspaper reports if you google "cockhedge parking" including the one I posted above concerning NO PLANNING PERMISSION (not shouting C-M).
    Last edited by DollyDee; 12-10-2016 at 9:00 PM.
    • Coupon-mad
    • By Coupon-mad 12th Oct 16, 9:01 PM
    • 40,372 Posts
    • 52,247 Thanks
    Coupon-mad
    http://www.warringtonguardian.co.uk/news/14421941.Driver_wins_appeal_over___100_Cockhedge_f ine_by_Parking_Eye/

    And many more newspaper reports if you google "cockhedge parking" including the one I posted above concerning NO PLANNING PERMISSION (not shouting C-M).
    Originally posted by DollyDee
    Yes there are loads of related articles under that one! This OP can go to town on this POPLA appeal but I'd also like to know the type of PCN wording he/she has, as in my last posting above.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the breadcrumb trail, top of page: Household & Travel > Motoring > Parking Tickets, Fines & Parking & READ THE 'NEWBIES' FAQS THREAD.
    DON'T read old advice to ignore, unless in Scotland/NI.

    • Duncan Nimock
    • By Duncan Nimock 13th Oct 16, 7:24 AM
    • 17 Posts
    • 10 Thanks
    Duncan Nimock
    Hi yes it has the blank at the bottom - exactly the same as the example in the link. The car park is the Cockhedge shopping centre in Warrington. On the day the machine wouldn't accept the reg number, when she finally got it to accept a number ( she isn't sure if t took the whole number ), she was advised by a guy in ahi vis who she assumed was the car park attendant that she needed to pay £4 for the time she thought she had stayed - this proved correct ( the pictures confirm this as 3 hours 32 minutes ), she then paid the £4 , 3 one pound coins of her own a further 1 pound coin that her mum gave her - this is why she's adamant she paid it because she had to the extra pound off her mum!. However, she is certain the machine did not produce a ticket even though it took the £4 and didn't reject the coins either. Unfortunately, as this happened over a month ago ( it took a month for them to send the PCN to us ) we no longer have any of the receipts. her mum had gone shopping, whilst my wife was having job interviews - she recently lost her job so we can ill afford stupid charges like this especially when the required amount was put into the machine.
    • Autolycus2000
    • By Autolycus2000 13th Oct 16, 8:22 AM
    • 35 Posts
    • 38 Thanks
    Autolycus2000
    Unfortunately, as this happened over a month ago ( it took a month for them to send the PCN to us )
    Originally posted by Duncan Nimock
    If I understand correctly, the PCN should have been sent within 14 days of the alleged contravention. By failing to do that PE has lost the chance to hold the keeper liable for the charge.
    • Fruitcake
    • By Fruitcake 13th Oct 16, 9:25 AM
    • 36,436 Posts
    • 73,229 Thanks
    Fruitcake
    Hi yes it has the blank at the bottom - exactly the same as the example in the link. The car park is the Cockhedge shopping centre in Warrington. On the day the machine wouldn't accept the reg number, when she finally got it to accept a number ( she isn't sure if t took the whole number ), she was advised by a guy in ahi vis who she assumed was the car park attendant that she needed to pay £4 for the time she thought she had stayed - this proved correct ( the pictures confirm this as 3 hours 32 minutes ), she then paid the £4 , 3 one pound coins of her own a further 1 pound coin that her mum gave her - this is why she's adamant she paid it because she had to the extra pound off her mum!. However, she is certain the machine did not produce a ticket even though it took the £4 and didn't reject the coins either. Unfortunately, as this happened over a month ago ( it took a month for them to send the PCN to us ) we no longer have any of the receipts. her mum had gone shopping, whilst my wife was having job interviews - she recently lost her job so we can ill afford stupid charges like this especially when the required amount was put into the machine.
    Originally posted by Duncan Nimock
    Parking lie don't normally have parking attendants because they would have to pay them which would eat into their vast profits. They normally just use unfit for use ANPR cameras. That doesn't mean to say this wasn't a parking lie employee, but it is unusual. Assume this was just another member of the public if you cannot be sure.

    If I understand correctly, the PCN should have been sent within 14 days of the alleged contravention. By failing to do that PE has lost the chance to hold the keeper liable for the charge.
    Originally posted by Autolycus2000
    This is correct where ANPR camera have been used, and will therefore be one of the PoPLA appeal points the OP will use.
    I married my cousin. I had to...
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    • Coupon-mad
    • By Coupon-mad 13th Oct 16, 11:22 AM
    • 40,372 Posts
    • 52,247 Thanks
    Coupon-mad
    If I understand correctly, the PCN should have been sent within 14 days of the alleged contravention. By failing to do that PE has lost the chance to hold the keeper liable for the charge.
    Originally posted by Autolycus2000
    Yep, hence why my first question these days to ParkingEye victims at appeal stage is as above, does their PCN have a blank space/nowt about the POFA.


    Hi yes it has the blank at the bottom - exactly the same as the example in the link.
    Originally posted by Duncan Nimock
    Hooray - note to everyone, we are seeing a lot of these and need to ask OPs every time! These should be slam dunk wins at POPLA stage.

    You will win if we get POPLA right and you appeal ONLY as the keeper, not replying if they write & ask who was driving. You will win because there will be no evidence that the appellant keeper at POPLA stage was the driver liable.

    Simple as that (should be). PE might give up at POPLA stage when they see a decent appeal.

    Count yourself lucky for a late PCN with no keeper liability possible - two questions:

    - this isn't a hire car, is it? If so we'd need slightly different POPLA wording for you.

    - what was the event date and what was the 'date issued?
    Last edited by Coupon-mad; 17-10-2016 at 1:00 AM.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the breadcrumb trail, top of page: Household & Travel > Motoring > Parking Tickets, Fines & Parking & READ THE 'NEWBIES' FAQS THREAD.
    DON'T read old advice to ignore, unless in Scotland/NI.

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