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    • Stevie Palimo
    • By Stevie Palimo 12th Oct 16, 11:02 AM
    • 2,860 Posts
    • 4,087 Thanks
    Stevie Palimo
    • #2
    • 12th Oct 16, 11:02 AM
    • #2
    • 12th Oct 16, 11:02 AM
    Just go online or book elsewhere with a normal rate number, I did believe that the use of the premium rate number was either frowned upon or not allowed cannot remember which one now.
    " I refuse to censor myself because it may offend someone. If you don't like me that's ok, I don't need your approval. "
    • Ian011
    • By Ian011 12th Oct 16, 11:46 AM
    • 1,354 Posts
    • 705 Thanks
    Ian011
    • #3
    • 12th Oct 16, 11:46 AM
    • #3
    • 12th Oct 16, 11:46 AM
    According to comments made by people signing the petition, the website is frequently unusable and various ticket upgrades and using eCredits cannot be done on the website and have to be done via the premium rate phone number.
    Last edited by Ian011; 12-10-2016 at 11:55 AM.
    • Stevie Palimo
    • By Stevie Palimo 12th Oct 16, 11:56 AM
    • 2,860 Posts
    • 4,087 Thanks
    Stevie Palimo
    • #4
    • 12th Oct 16, 11:56 AM
    • #4
    • 12th Oct 16, 11:56 AM
    Probably done to make a bit more then, Sounds a bit crafty.
    " I refuse to censor myself because it may offend someone. If you don't like me that's ok, I don't need your approval. "
    • Ian011
    • By Ian011 12th Oct 16, 4:47 PM
    • 1,354 Posts
    • 705 Thanks
    Ian011
    • #5
    • 12th Oct 16, 4:47 PM
    • #5
    • 12th Oct 16, 4:47 PM
    If everyone uses the international number, there is no reason for the 0871 number to exist - except to catch out those people who remain unaware of a cheaper number. Therefore, the 0871 number must go. The simplest way to effect this, whilst retaining call-handling and queueing features, is to swap to the exactly matching 0371 number.

    Ofcom regulations require declaration of call costs alongside premium numbers. It is BIS regulations that deal with telephone numbers for after-sales enquiries and issues.

    While an 0871 number is allowed for sales, call costs of £50 or more are not unheard of. The main beneficiary is the telephone companies. Callers pay up to 68p per minute and West Ham receive somewhere around 5p to 8p per minute in revenue share. Even the VAT man gets a bigger slice than West Ham!
    • mije1983
    • By mije1983 12th Oct 16, 5:17 PM
    • 2,158 Posts
    • 17,581 Thanks
    mije1983
    • #6
    • 12th Oct 16, 5:17 PM
    • #6
    • 12th Oct 16, 5:17 PM
    Even the VAT man gets a bigger slice than West Ham!
    Originally posted by Ian011
    Good. About time we got something back after pretty much giving them a new stadium for peanuts

    • Ian011
    • By Ian011 15th Oct 16, 10:20 AM
    • 1,354 Posts
    • 705 Thanks
    Ian011
    • #7
    • 15th Oct 16, 10:20 AM
    • #7
    • 15th Oct 16, 10:20 AM
    It seems that West Ham's proposed solution is to replace the premium rate 0871 number with a premium rate 0844 or 0845 number.
    https://www.westhamtillidie.com/posts/2016/10/14/call-to-dump-the-68p-per-minute-ticket-office-number

    This would make the calls 6p per minute cheaper on every landline and mobile but does not address the real issue. Moving to an 03 number would change the calls to be inclusive on landlines and mobiles else charged at no more than the rate charged for calling an 01 or 02 number.
    • GentleGiant
    • By GentleGiant 15th Oct 16, 12:55 PM
    • 506 Posts
    • 225 Thanks
    GentleGiant
    • #8
    • 15th Oct 16, 12:55 PM
    • #8
    • 15th Oct 16, 12:55 PM
    Customers must be given an 01/02/03 number - or a freephone or mobile number.

    That is the law and has been for a couple of years.

    Must not cost more than to call your aunt.

    How companies can get around the law is beyond me.

    Sure sales lines can be dearer, but I would question as to whether fans are already customers and therefore purchasing additional items should not be at a premium.

    I bet the charge would not stand up in court if the fan was already a 'customer' of the team.
    • Ian011
    • By Ian011 15th Oct 16, 1:03 PM
    • 1,354 Posts
    • 705 Thanks
    Ian011
    • #9
    • 15th Oct 16, 1:03 PM
    • #9
    • 15th Oct 16, 1:03 PM
    The issue is that callers buying tickets are paying more for the phone call than for the ticket they purchase during that phone call. That is why the premium rate number has to go. If the caller is a member or season ticket holder, there could be an interesting legal aspect here too.
    Last edited by Ian011; 15-10-2016 at 1:05 PM.
    • Chino
    • By Chino 15th Oct 16, 7:14 PM
    • 328 Posts
    • 149 Thanks
    Chino
    Customers must be given an 01/02/03 number - or a freephone or mobile number.

    That is the law and has been for a couple of years.
    Originally posted by GentleGiant
    What law?

    There is section 41 of the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which
    states:

    "(1) Where a trader operates a telephone line for the purpose of consumers contacting the trader by telephone in relation to contracts entered into with the trader, a consumer contacting the trader must not be bound to pay more than the basic rate.
    (2) If in those circumstances a consumer who contacts a trader in relation to a contract is bound to pay more than the basic rate, the contract is to be treated as providing for the trader to pay to the consumer any amount by which the charge paid by the consumer for the call is more than the basic rate."

    However, this could not apply when a consumer telephones a trader to book tickets because when the consumer telephones the trader to make the booking, no contract yet exists between the consumer and the trader.

    So which law are you thinking of?
    • billsavings
    • By billsavings 15th Oct 16, 7:45 PM
    • 1,922 Posts
    • 765 Thanks
    billsavings
    Customers must be given an 01/02/03 number - or a freephone or mobile number.
    Originally posted by GentleGiant
    Not for sales though or sales enquries. Only for Customer Service Matters.


    The Consumer Contracts Regulations clearly states companies are no longer allowed to charge more than the basic rate for post-contract telephone calls.
    • Ian011
    • By Ian011 19th Oct 16, 2:21 PM
    • 1,354 Posts
    • 705 Thanks
    Ian011
    Pressure continues to be applied and the petition now has close to a thousand signatories:
    http://www.claretandhugh.info/sign-here-help-end-ticket-line-rip-off-nightmare/

    While using an 087 number for sales lines is legal, it is crazy that people buying tickets by telephone incur an extra £50 or more on their telephone bill as they do.
    Last edited by Ian011; 19-10-2016 at 2:29 PM.
    • Ian011
    • By Ian011 24th Oct 16, 2:36 PM
    • 1,354 Posts
    • 705 Thanks
    Ian011
    The petition reached 1600 and was submitted to West Ham.

    A few days later...
    http://www.upthehammers.co.uk/archives/71490
    http://www.claretandhugh.info/victory-west-ham-to-ditch-premium-rate-numbers/

    Time for Burnley, Crystal Palace and Sunderland fans to get on the case...
    • Ian011
    • By Ian011 7th Nov 16, 5:10 PM
    • 1,354 Posts
    • 705 Thanks
    Ian011
    Looks like Burnley have decided to dump their premium rate 0871 number.

    http://www.burnleyfootballclub.com/news/article/2016-17/burnley-fc-phone-number-to-change-3404532.aspx
    • Ian011
    • By Ian011 9th Nov 16, 7:43 AM
    • 1,354 Posts
    • 705 Thanks
    Ian011
    West Ham United has now introduced replacement 0330 numbers.

    http://www.claretandhugh.info/new-irons-ticket-line-number-after-candh-petition/

    http://www.whufc.com/News/Articles/2016/November/9-November/Hammers-introduce-nation-rate-numbers
    Last edited by Ian011; 09-11-2016 at 12:21 PM.
    • Ian011
    • By Ian011 20th Nov 16, 6:43 AM
    • 1,354 Posts
    • 705 Thanks
    Ian011
    Looks like the national press have noticed this issue:
    http://www.mirror.co.uk/news/uk-news/football-fans-still-forced-call-9295289

    Numerous clubs appear to be operating in breach of the consumer protection regulations introduced by BIS in June 2014. These require an 01, 02, 03 or 080 number for after-sales issues and enquiries.

    Calls to 084 numbers cost up to 19p per minute from landlines or up to 62p per minute from mobiles.
    Calls to 087 numbers cost up to 25p per minute from landlines or up to 68p per minute from mobiles.

    A number of clubs appear to be also operating in breach of Ofcom's requirement, introduced in July 2015, to declare call costs alongside these numbers.
    Last edited by Ian011; 20-11-2016 at 7:07 AM.
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 20th Nov 16, 7:18 AM
    • 3,915 Posts
    • 23,104 Thanks
    Blackbeard of Perranporth
    On their website it is an 03 number.
    http://www.whufc.com/tickets/tickets-information/how-to-buy

    There, sorted for you.
    No one dreams of escape
    From the aroma of a cheap jar of coffee
    • Ian011
    • By Ian011 20th Nov 16, 10:04 AM
    • 1,354 Posts
    • 705 Thanks
    Ian011
    On their website it is an 03 number.
    http://www.whufc.com/tickets/tickets-information/how-to-buy

    There, sorted for you.
    Originally posted by Blackbeard of Perranporth
    See message 15 above.
    • Ian011
    • By Ian011 5th Dec 16, 2:14 PM
    • 1,354 Posts
    • 705 Thanks
    Ian011
    Sunderland AFC has today dumped their premium rate 0871 number:

    http://www.safc.com/news/club-news/2016/december/safc-new-phone-numbers

    Other clubs just need a nudge to get them started.
    Last edited by Ian011; 05-12-2016 at 2:20 PM.
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