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  • FIRST POST
    • crazycamper
    • By crazycamper 12th Oct 16, 10:54 AM
    • 60Posts
    • 29Thanks
    crazycamper
    Dreams Mattress Issue. Advice needed please.
    • #1
    • 12th Oct 16, 10:54 AM
    Dreams Mattress Issue. Advice needed please. 12th Oct 16 at 10:54 AM
    I recently purchased a Sealy Sotherby mattress from Dreams. It has a pillow top & I noticed very quickly that it started to dip. Dreams sent Homeserve to inspect and said at 2mm it was within guidelines. 2 weeks on, the bed is dipping more and has developed ridges in the pillow top. A second inspection showed the dip was now 3mm, still within tolerance level apparently , he photographed the ridges and put on his report that he did not know what had caused them, but still the mattress in NOT faulty. Dreams have said I can arrange an independent inspection at my own cost but I am struggling to find out who to contact that is not linked to Dreams or Homeserve. Any advice would be appreciated. Many thanks.
Page 1
    • cono1717
    • By cono1717 12th Oct 16, 11:15 AM
    • 542 Posts
    • 357 Thanks
    cono1717
    • #2
    • 12th Oct 16, 11:15 AM
    • #2
    • 12th Oct 16, 11:15 AM
    Homeserve are independent of dreams - it's likely whoever you find will agree with Homeserve.
    • crazycamper
    • By crazycamper 12th Oct 16, 11:43 AM
    • 60 Posts
    • 29 Thanks
    crazycamper
    • #3
    • 12th Oct 16, 11:43 AM
    • #3
    • 12th Oct 16, 11:43 AM
    Thanks for that, find it hard to believe that a mattress that develops ridges in less than a month can be deemed as non faulty . Maybe need a different person from Home serve to inspect.
    • hollydays
    • By hollydays 13th Oct 16, 4:17 PM
    • 14,863 Posts
    • 10,652 Thanks
    hollydays
    • #4
    • 13th Oct 16, 4:17 PM
    • #4
    • 13th Oct 16, 4:17 PM
    They aren't going to send a second person from home serve.
    • wealdroam
    • By wealdroam 13th Oct 16, 4:30 PM
    • 18,067 Posts
    • 14,825 Thanks
    wealdroam
    • #5
    • 13th Oct 16, 4:30 PM
    • #5
    • 13th Oct 16, 4:30 PM
    Can you get The Furniture Ombudsman interested?

    Dreams Ltd appears to have signed up to their scheme.
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