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  • FIRST POST
    • Laz123
    • By Laz123 12th Oct 16, 7:52 AM
    • 1,381Posts
    • 828Thanks
    Laz123
    Booking advanced train ticket
    • #1
    • 12th Oct 16, 7:52 AM
    Booking advanced train ticket 12th Oct 16 at 7:52 AM
    I'm returning from Malta to the UK on Dec 19th and want to advance book a ticket from Gatwick airport to Kingston-on-Thames. I've never done this before and having looked at the options I'm still confused. It seems you have to book a specific time of train and having once spent almost 2 hours at Gatwick waiting for baggage I can't guess a time of train. Also I haven't got a smart phone and don't know how they provide the ticket. Can they email it like an 'e-ticket' so I can print it off? Any links would be appreciated.

    TIA
    I like life. It's something to do.

    Ronnie Shakes
Page 1
    • Nasqueron
    • By Nasqueron 12th Oct 16, 9:37 AM
    • 2,966 Posts
    • 1,604 Thanks
    Nasqueron
    • #2
    • 12th Oct 16, 9:37 AM
    • #2
    • 12th Oct 16, 9:37 AM
    You can opt to collect tickets at the station, they email you a PIN and you enter it after you swipe your card at the terminal.

    Certain tickets do have to be on a fixed train (they tend to be cheaper as they aren't flexible) but you can get open ones.

    If you want to do it cheaper, buy the ticket and leave yourself say 2 hours of leeway and then have a coffee or whatever at the terminal until the train times, last time I went in you could get free refills of filter coffee at places like starbucks
    • elverson
    • By elverson 12th Oct 16, 11:13 AM
    • 371 Posts
    • 194 Thanks
    elverson
    • #3
    • 12th Oct 16, 11:13 AM
    • #3
    • 12th Oct 16, 11:13 AM
    It will be the same price if you just buy the ticket at Gatwick when you arrive - no need to book in advance.
    • stockton
    • By stockton 12th Oct 16, 1:52 PM
    • 246 Posts
    • 110 Thanks
    stockton
    • #4
    • 12th Oct 16, 1:52 PM
    • #4
    • 12th Oct 16, 1:52 PM
    I'm returning from Malta to the UK on Dec 19th and want to advance book a ticket from Gatwick airport to Kingston-on-Thames. I've never done this before and having looked at the options I'm still confused. It seems you have to book a specific time of train and having once spent almost 2 hours at Gatwick waiting for baggage I can't guess a time of train. Also I haven't got a smart phone and don't know how they provide the ticket. Can they email it like an 'e-ticket' so I can print it off? Any links would be appreciated.

    TIA
    Originally posted by Laz123
    Advance ticket means a specific train time. Miss that train and you have to pay again. You can book the ticket online and they send you an email with a registration no. You name the station where you want to pick up the ticket.

    Allow plenty of time to collect the ticket. If the machine isn't working go to the ticket office with the email and they will get the ticket for you.
    Last edited by stockton; 16-10-2016 at 4:00 PM.
    • pompeyrich
    • By pompeyrich 12th Oct 16, 4:03 PM
    • 2,927 Posts
    • 2,964 Thanks
    pompeyrich
    • #5
    • 12th Oct 16, 4:03 PM
    • #5
    • 12th Oct 16, 4:03 PM
    As mentioned an "Anytime" single is £13.20 and can be purchased at the airport station on arrival. If you intend to travel around London on your arrival day and are arriving at Gatwick after 9 a.m. then a Thameslink off peak travelcard for £14.30 will give you the freedom to travel anywhere in zones 1-6, central London zone 1 Kingston zone 6, by train, tube or bus, so if you fancy a night out in London that day this would be your best option.
    Last edited by pompeyrich; 12-10-2016 at 4:06 PM.
    • ThemeOne
    • By ThemeOne 12th Oct 16, 4:09 PM
    • 694 Posts
    • 540 Thanks
    ThemeOne
    • #6
    • 12th Oct 16, 4:09 PM
    • #6
    • 12th Oct 16, 4:09 PM
    I don't think there are any advance tickets available for the route you mention - the main feature of advance tickets being they are only available on the booked train.

    The problem is the poor design of the booking websites which now seem to make you select a specific train even for tickets which are not going to be restricted to just that train.

    For the sake of convenience I would book it in advance anyway then collect it from the ticket machine at Gatwick on your arrival.
    • stockton
    • By stockton 13th Oct 16, 10:55 AM
    • 246 Posts
    • 110 Thanks
    stockton
    • #7
    • 13th Oct 16, 10:55 AM
    • #7
    • 13th Oct 16, 10:55 AM

    The problem is the poor design of the booking websites which now seem to make you select a specific train even for tickets which are not going to be restricted to just that train.
    Originally posted by ThemeOne
    I think this is done by default to enable people to make seat reservations. Of course, if your ticket allows it then you can travel on any train you wish.
    • martindow
    • By martindow 13th Oct 16, 11:53 AM
    • 6,632 Posts
    • 3,590 Thanks
    martindow
    • #8
    • 13th Oct 16, 11:53 AM
    • #8
    • 13th Oct 16, 11:53 AM
    I think this is done by default to enable people to make seat reservations. Of course, if your ticket allows it then you can travel on any train you wish.
    Originally posted by stockton
    Also forcing people to choose a particular train enables the correct peak or off-peak fare to be charged.
    • ThemeOne
    • By ThemeOne 13th Oct 16, 2:34 PM
    • 694 Posts
    • 540 Thanks
    ThemeOne
    • #9
    • 13th Oct 16, 2:34 PM
    • #9
    • 13th Oct 16, 2:34 PM
    I think this is done by default to enable people to make seat reservations. Of course, if your ticket allows it then you can travel on any train you wish.
    Originally posted by stockton
    Except there are no seat reservations available on the route the OP mentions.

    The difficulty with forcing people to always choose specific trains is it gives the impression the ticket is only available on those trains. It probably does remove the issue of people booking an off-peak ticket then trying to use it on a peak service, but only at the cost of introducing confusion elsewhere.
    • techno12
    • By techno12 15th Oct 16, 10:40 AM
    • 590 Posts
    • 242 Thanks
    techno12
    Go to the ticket machine at the station. To collect the tickets you will need a bank card as ID. It does not have to be the same card you bought the ticket with. The machine will ask you to insert the bank card: then it will ask you to input the registration no that came with the email. Then it issues the ticket/s.
    Originally posted by stockton
    It does have to be the card that you paid with. I came a cropper due to this a couple of weeks ago, as I tried to pick up tickets from the machine but I'd left the credit card used to buy them at home.

    The debit card I had with me wasn't accepted - the machine told me to go to 'customer services', but it was late and no staff were at the station.

    I ended up having to pick them up the next day using the original credit card.
    • pompeyrich
    • By pompeyrich 15th Oct 16, 11:31 AM
    • 2,927 Posts
    • 2,964 Thanks
    pompeyrich
    It does have to be the card that you paid with. I came a cropper due to this a couple of weeks ago, as I tried to pick up tickets from the machine but I'd left the credit card used to buy them at home.

    The debit card I had with me wasn't accepted - the machine told me to go to 'customer services', but it was late and no staff were at the station.

    I ended up having to pick them up the next day using the original credit card.
    Originally posted by techno12
    I think this varies from one company or type of ticket machine to another, which isn't helpful to anyone.

    On the one hand I've heard of people who have lost or had stolen, between ordering and collecting tickets, the card they booked with and the replacement card wasn't acceptable as it had to be "the original card you booked with". Virgin trains seem to enforce this rule, maybe others.

    On the other have I have booked tickets and the card only seems to "wake up" the ticket machine, I have used any card with a magnetic strip to collect tickets and have booked tickets for a friend 100 miles away and they used their card to collect even though the tickets were booked with my card, they just had to enter the ref. number.
    • stockton
    • By stockton 16th Oct 16, 3:58 PM
    • 246 Posts
    • 110 Thanks
    stockton
    It does have to be the card that you paid with. I came a cropper due to this a couple of weeks ago, as I tried to pick up tickets from the machine but I'd left the credit card used to buy them at home.

    The debit card I had with me wasn't accepted - the machine told me to go to 'customer services', but it was late and no staff were at the station.

    I ended up having to pick them up the next day using the original credit card.
    Originally posted by techno12
    Looks like there is no uniform policy on this. I picked up some tickets a few weeks ago using Arriva Wales and I recall reading on the email that I could use any bank card as it was purely for ID and no money would be taken. I will edit my previous post to save confusion.
    • yorkie2
    • By yorkie2 18th Oct 16, 11:51 PM
    • 1,294 Posts
    • 502 Thanks
    yorkie2
    I'm returning from Malta to the UK on Dec 19th and want to advance book a ticket from Gatwick airport to Kingston-on-Thames. I've never done this before and having looked at the options I'm still confused. It seems you have to book a specific time of train and having once spent almost 2 hours at Gatwick waiting for baggage I can't guess a time of train. Also I haven't got a smart phone and don't know how they provide the ticket. Can they email it like an 'e-ticket' so I can print it off? Any links would be appreciated.

    TIA
    Originally posted by Laz123
    There are no Advance fares for this flow.

    The cheapest way to do the journey is by using an Oyster card or a Contactless payment card. The off-peak fare is only £8. No need to print anything.

    Roughly what time do you expect the flight to land?
    • Laz123
    • By Laz123 19th Oct 16, 9:45 AM
    • 1,381 Posts
    • 828 Thanks
    Laz123
    There are no Advance fares for this flow.

    The cheapest way to do the journey is by using an Oyster card or a Contactless payment card. The off-peak fare is only £8. No need to print anything.

    Roughly what time do you expect the flight to land?
    Originally posted by yorkie2
    The flight from Malta is 08.40 and takes roughly 3 hours.
    I like life. It's something to do.

    Ronnie Shakes
    • stockton
    • By stockton 23rd Oct 16, 1:16 PM
    • 246 Posts
    • 110 Thanks
    stockton
    I have just booked a train journey online via Virgin trains and I quote the following:

    "To collect tickets you will need to key in your fast ticket reference number below and bring the card you used to make the booking. If you don't you will have to buy a new ticket at the fare available on the day for your journey. Please ensure you collect all your tickets and receipt as they can't be replaced and you will need them to travel".

    Just to clarify so there is no misunderstanding. Bring the card with you that you used to make the booking.
    • Voyager2002
    • By Voyager2002 23rd Oct 16, 6:30 PM
    • 11,024 Posts
    • 7,375 Thanks
    Voyager2002
    I have just booked a train journey online via Virgin trains and I quote the following:

    "To collect tickets you will need to key in your fast ticket reference number below and bring the card you used to make the booking. If you don't you will have to buy a new ticket at the fare available on the day for your journey. Please ensure you collect all your tickets and receipt as they can't be replaced and you will need them to travel".

    Just to clarify so there is no misunderstanding. Bring the card with you that you used to make the booking.
    Originally posted by stockton
    This is what all of them tell you. In practice, a different card may or may not work.
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