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  • FIRST POST
    • unhappychappy16
    • By unhappychappy16 12th Oct 16, 1:46 AM
    • 24Posts
    • 5Thanks
    unhappychappy16
    British Gas Collective Fix Oct 2017.. problems
    • #1
    • 12th Oct 16, 1:46 AM
    British Gas Collective Fix Oct 2017.. problems 12th Oct 16 at 1:46 AM
    I signed upto Collective Fix Oct 2017 i got one e-mail saying that another 2 e-mails would follow telling me what to do next and when my expect supply date would be.

    Ive had nothing from british gas, i logged into my account to check it and it said " waiting for meter readings "
    With no e-mails asking me for them ................... which they said they would send along with also useful info.

    Ok i gave them my readings and they said there is nothing more i need to do now and my supply date would be 10/10/16

    I logged in on the 10/10/16 to see only my gas has switched over ??????????

    I contact british gas who then reply with an e-mail saying we need your readings????

    I reply back to say i gave you them and you sent me confirmation e-mail.

    Then i log into my account again today to find my eletricity still has not moved over, then i find an e-mail from british gas saying in uppercase text " WE NEED YOUR METER READINGS BEFORE THE 15/10/16 OTHERWISE WE HAVE TO ESTIMATE YOUR BILL "

    How stupid are they ??? So i login to my account to add the leccy readings and each time i click on " electricity meter reading submit " it automatically changed to gas reading.
    So im unable to add the readings................

    Im begining to think that switching to british gas was the biggest mistake ive ever done, i might aswell just bang my head against a brick wall.

    Ive sent them a complaint but i have to wait 5 days for an e-mail back......... but going buy the way they didnt send me any e-mails about my account setup... then i dont know if ill hear from them.
    Last edited by unhappychappy16; 12-10-2016 at 2:04 AM.
Page 1
    • deanos
    • By deanos 12th Oct 16, 7:28 AM
    • 10,663 Posts
    • 5,479 Thanks
    deanos
    • #2
    • 12th Oct 16, 7:28 AM
    • #2
    • 12th Oct 16, 7:28 AM
    just checked and i have no electric showing, it did show a couple of weeks ago
    • unhappychappy16
    • By unhappychappy16 12th Oct 16, 10:14 AM
    • 24 Posts
    • 5 Thanks
    unhappychappy16
    • #3
    • 12th Oct 16, 10:14 AM
    • #3
    • 12th Oct 16, 10:14 AM
    Ive just spoken to british gas who tell me both my supplies are with them, but when i log into my old supplier it shows my eletricity is still with them. It clearly shows the gas has moved over but not the ectricity.
    I gave british gas my readings again so they are to date, i asked when my online account would show up correctly and they said we dont know theres been problems for many customers for weeks now, so i asked who can i speak too in order to get this fixed, im told ooh ok .... i can transfer u too the website team .......... ive been on hold 35 mins ........... so martin lewis you recomended them and you also said they have a dedicated support team

    Now what is your reply to this ???
    • littlemissbossy
    • By littlemissbossy 12th Oct 16, 10:17 AM
    • 605 Posts
    • 1,542 Thanks
    littlemissbossy
    • #4
    • 12th Oct 16, 10:17 AM
    • #4
    • 12th Oct 16, 10:17 AM
    I signed upto Collective Fix Oct 2017 i got one e-mail saying that another 2 e-mails would follow telling me what to do next and when my expect supply date would be.

    Ive had nothing from british gas, i logged into my account to check it and it said " waiting for meter readings "
    With no e-mails asking me for them ................... which they said they would send along with also useful info.

    Ok i gave them my readings and they said there is nothing more i need to do now and my supply date would be 10/10/16

    I logged in on the 10/10/16 to see only my gas has switched over ??????????

    I contact british gas who then reply with an e-mail saying we need your readings????

    I reply back to say i gave you them and you sent me confirmation e-mail.

    Then i log into my account again today to find my eletricity still has not moved over, then i find an e-mail from british gas saying in uppercase text " WE NEED YOUR METER READINGS BEFORE THE 15/10/16 OTHERWISE WE HAVE TO ESTIMATE YOUR BILL "

    How stupid are they ??? So i login to my account to add the leccy readings and each time i click on " electricity meter reading submit " it automatically changed to gas reading.
    So im unable to add the readings................

    Im begining to think that switching to british gas was the biggest mistake ive ever done, i might aswell just bang my head against a brick wall.

    Ive sent them a complaint but i have to wait 5 days for an e-mail back......... but going buy the way they didnt send me any e-mails about my account setup... then i dont know if ill hear from them.
    Originally posted by unhappychappy16

    There is a dedicated collective switch phone number if that helps: 0800 975 9712
    Don't wait for your ship to come in, swim out to it.
    • unhappychappy16
    • By unhappychappy16 12th Oct 16, 10:25 AM
    • 24 Posts
    • 5 Thanks
    unhappychappy16
    • #5
    • 12th Oct 16, 10:25 AM
    • #5
    • 12th Oct 16, 10:25 AM
    I tried that last night and i got cut off, while just on the phone to british gas i could also clearly hear other advisors talking to other customers and clearly could here details.
    Also while on the phone it was very crackly and hard to hear the lady speaking to me.........
    Im told by the lady over the phone that she cant discuss anything more about my account as i have now raised a complaint.
    How is this helping ?????????????
    Why is it so difficuilt to get answers ?????
    Last edited by unhappychappy16; 12-10-2016 at 10:29 AM.
    • Solent Ribman
    • By Solent Ribman 12th Oct 16, 4:17 PM
    • 2 Posts
    • 2 Thanks
    Solent Ribman
    • #6
    • 12th Oct 16, 4:17 PM
    • #6
    • 12th Oct 16, 4:17 PM
    I too signed up to Collective fix Oct 2017. I was already a customer of British Gas, so they have all my details and usage.
    On the website where I completed my application, it said my monthly payments would be £42.92 for electricity and £48.07 for gas. When I received the paperwork it says my monthly payments will be £86.81 and £109.44 respectively.
    Just separating the gas for the moment, they have estimated my annual usage at more than twice my last years usage. I called BG this morning - spoke to a call centre in South Africa. Although the lady was helpful, it was clear she had no clue of how they calculate the numbers. She offered to put me through to someone, but lines were engaged. I asked for a call back and she took my number. So far nothing. I'm concerned the 14 day cool off period will soon expire [can't remember if it's the day I registered or the day they send the official acknowledgement].
    I have been caught before with BG and their DD system and swore I'd never use it again, but the Money Supermarket scheme seemed so good and I thought I could trust Money Supermarket.
    Anyone else had similar problems or know a solution. Is there a UK located number to call?
    • Crinkmeister
    • By Crinkmeister 12th Oct 16, 8:09 PM
    • 429 Posts
    • 191 Thanks
    Crinkmeister
    • #7
    • 12th Oct 16, 8:09 PM
    • #7
    • 12th Oct 16, 8:09 PM
    British Gas are making a pigs @R$£ out of my transfer as well. I have had three start dates so far - two have been and gone. I have input my electric meter reading twice and my gas meter once. Nothing showing on either account. Not looking good.
    • MSE Laura
    • By MSE Laura 13th Oct 16, 9:46 AM
    • 32 Posts
    • 22 Thanks
    MSE Laura
    • #8
    • 13th Oct 16, 9:46 AM
    • #8
    • 13th Oct 16, 9:46 AM
    Hi all,

    If you're having any problems with your switch at all, you might want to give the specialist collective team at British Gas a call on 0800 975 9712. This is a dedicated team which has been specifically trained to handle queries relating to the collective tariff and has additional access compared to the normal customer service teams.

    If you'd prefer to email British Gas, then you can do so on their special collective email address on msecollectiveswitch@contactus.britishgas.co.uk

    Thanks,
    MSE Laura
  • British Gas Rep Matt
    • #9
    • 13th Oct 16, 10:28 AM
    • #9
    • 13th Oct 16, 10:28 AM
    British Gas are making a pigs @R$£ out of my transfer as well. I have had three start dates so far - two have been and gone. I have input my electric meter reading twice and my gas meter once. Nothing showing on either account. Not looking good.
    Originally posted by Crinkmeister
    Hi Crinkmeister, that's certainly doesn't sound like a great start.
    However I'm sure we've got your readings it’s just that you can't view them until the account is fully set up & you'll still see a link to submit readings until that time.
    In the meantime, if you'd like to pop me a copy of the emails you've received with the different start dates and I'll look into what's caused this. Just email your details to me at talktous@britishgas.co.uk & include your MSE username & MSE Forums in the subject heading. Cheers, Matt
    I am the official company representative of British Gas. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • British Gas Rep Matt
    I too signed up to Collective fix Oct 2017. I was already a customer of British Gas, so they have all my details and usage.
    On the website where I completed my application, it said my monthly payments would be £42.92 for electricity and £48.07 for gas. When I received the paperwork it says my monthly payments will be £86.81 and £109.44 respectively.
    Just separating the gas for the moment, they have estimated my annual usage at more than twice my last years usage. I called BG this morning - spoke to a call centre in South Africa. Although the lady was helpful, it was clear she had no clue of how they calculate the numbers. She offered to put me through to someone, but lines were engaged. I asked for a call back and she took my number. So far nothing. I'm concerned the 14 day cool off period will soon expire [can't remember if it's the day I registered or the day they send the official acknowledgement].
    I have been caught before with BG and their DD system and swore I'd never use it again, but the Money Supermarket scheme seemed so good and I thought I could trust Money Supermarket.
    Anyone else had similar problems or know a solution. Is there a UK located number to call?
    Originally posted by Solent Ribman
    Hi Solent Ribman, your application is completed with MSE and the original quote would be based on the usage you entered. When we receive the application any review of your payments would include your account balance as well as your predicted usage in the coming year. If there’s been a mistake with the review it should’ve been easy to sort out & I’m really sorry you weren’t able to get an answer. If you’d please call our Collective Tariff Team on 0800 975 9712 and we’ll make sure your payments are correct. Cheers, Matt
    I am the official company representative of British Gas. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • British Gas Rep Matt
    I tried that last night and i got cut off, while just on the phone to british gas i could also clearly hear other advisors talking to other customers and clearly could here details.
    Also while on the phone it was very crackly and hard to hear the lady speaking to me.........
    Im told by the lady over the phone that she cant discuss anything more about my account as i have now raised a complaint.
    How is this helping ?????????????
    Why is it so difficuilt to get answers ?????
    Originally posted by unhappychappy16
    Hi unhappychappy, we take complaints very seriously and it sounds like your complaint has escalated above a level this particular advisor can deal with. They'll contact your case handler to ask them to get in touch with you and chat about your concerns.
    In the meantime I can check how your account currently stands, please just email your details to talktous@britishgas.co.uk, including your MSE username & Forum in the subject heading. Cheers, Matt
    I am the official company representative of British Gas. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • British Gas Rep Matt
    just checked and i have no electric showing, it did show a couple of weeks ago
    Originally posted by deanos
    Hi deanos, I suspect it was your provisional order showing & that's disappeared as we'll soon be displaying your fully set up account.

    We'll need to take a look at your account to be sure & if you'd please call our Collective Tariff Team on 0800 975 9712 & we'll check everything's okay. Cheers, Matt
    I am the official company representative of British Gas. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Solent Ribman
    • By Solent Ribman 13th Oct 16, 10:54 AM
    • 2 Posts
    • 2 Thanks
    Solent Ribman
    Having voiced my problem on this website, I'm indebted to Laura at MSE for the invaluable telephone number she posted 0800 975 9712 for the dedicated Collective Fix assistance. I spoke to a very nice English guy, who agreed that the numbers did not stack up and has amended the account to the figures quoted when activating the switch online. I'll hold my breath a bit until the written confirmation comes, but hopefully my issue is resolved. Sorry I can't help anyone else, but do try the dedicated number.
    • Ig60
    • By Ig60 13th Oct 16, 11:48 AM
    • 1 Posts
    • 0 Thanks
    Ig60
    I too joined the switch within plenty of time before the closing date. So far I have had three start dates for the gas. The last date given is 25th October which means I'll be paying a higher tariff with Eon for a few days which I think is totally unacceptable. I submitted electric readings on 7th October for electric and yesterday 12th had another request to submit both gas and electric readings. The app is almost useless for informatiom, it shows I have a combined account a 2 new orders for gas with no details of electric but there are no readings showing that have been submitted on the combined account.
    I spoke to a very nice gent on the dedicated line who confirmed electricity was now with them and gas would follow on the 25th this month. He also explained that the gas reading I had submitted as requested was not necessary and I'd be receiving yet another email for a reading closer to the 25th.
    I am quite annoyed at the time I have spent reading emails from British gas only to receive another revising their information but what is annoying me most that the whole purpose of this is to save money and I'm going to end up on a regular more expensive gas tariff with existing supplier because British gas couldn't t get it right first time.
    Sorry rant over.
    • deanos
    • By deanos 15th Oct 16, 8:28 AM
    • 10,663 Posts
    • 5,479 Thanks
    deanos
    Hi deanos, I suspect it was your provisional order showing & that's disappeared as we'll soon be displaying your fully set up account.

    We'll need to take a look at your account to be sure & if you'd please call our Collective Tariff Team on 0800 975 9712 & we'll check everything's okay. Cheers, Matt
    Originally posted by British Gas Rep Matt
    Thanks Matt, i call and its all sorted
    • unhappychappy16
    • By unhappychappy16 1st Nov 16, 11:45 AM
    • 24 Posts
    • 5 Thanks
    unhappychappy16
    Ok an update im now going to write to ofcom because ive just been sent over £300 bill from the company i switched from this is a second bill... there now saying ive used a greater than expected jump in consumption from the 10th october.... but british gas told me in e-mail which ive saved that my duel fuel changed to them on the 10th october ....... but the other company has all the readings ive sent to british gas over the last few days even tho im no longer with them.

    Hiiting a my head against a wall now, threatening e-mails demaind huge amounts of money .......... and no help from anyone
    • jelv
    • By jelv 10th Nov 16, 12:28 PM
    • 44 Posts
    • 10 Thanks
    jelv
    Are you getting anywhere with this?

    The opening gas read they are trying to use for me is lower than the actual read was at the end of February!
    • Crinkmeister
    • By Crinkmeister 14th Nov 16, 10:34 PM
    • 429 Posts
    • 191 Thanks
    Crinkmeister
    British Gas are making a pigs @R$£ out of my transfer as well. I have had three start dates so far - two have been and gone. I have input my electric meter reading twice and my gas meter once. Nothing showing on either account. Not looking good.
    Originally posted by Crinkmeister
    Fingers crossed - seems to have gone through now
    • ripon12
    • By ripon12 23rd Nov 16, 10:57 AM
    • 113 Posts
    • 115 Thanks
    ripon12
    I'm so annoyed with British Gas 3weeks ago I complained and got a case handler who was supposed to call me this still has not happened as she is on the sick
    Why a different person could not have sorted this is beyond me I am now paying twice for gas as British Gas couldn't be bothered to contact my old supplier EDF and give meter reading so they estimated it at 119 units over
    I am now emailing ofgem as I've had enough of this
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