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  • FIRST POST
    • ailey
    • By ailey 11th Oct 16, 10:11 PM
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    ailey
    Not posting internationally but someone overseas made a purchase
    • #1
    • 11th Oct 16, 10:11 PM
    Not posting internationally but someone overseas made a purchase 11th Oct 16 at 10:11 PM
    Just looking for a bit of advice please. An item I had listed, but stated no international postage, was purchased by someone in the US who then sent a message asking how much the postage would be. I explained that I did not have international postage on the listing so I wouldn't be sending it. The item is a vintage collectable ceramic piece.

    This person had zero feedback and only joined that particular day so it rang alarm bells. That was 4 days ago. I just wondered if I'd be okay to relist my item now.

    Also I hope I'm not breaking any of EBay's rules but I think I should be okay because I did not have international postage listed for this item. Any thoughts on this would be greatly appreciated.
    "For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone."
Page 1
    • mrcol1000
    • By mrcol1000 11th Oct 16, 10:19 PM
    • 3,973 Posts
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    mrcol1000
    • #2
    • 11th Oct 16, 10:19 PM
    • #2
    • 11th Oct 16, 10:19 PM
    Just because you do not have a price for international post does not mean it is not possible to purchase outside of UK. You need to block people from outside of the UK bidding by choosing where you will post the item to in the listing.
    • soolin
    • By soolin 11th Oct 16, 10:29 PM
    • 57,695 Posts
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    soolin
    • #3
    • 11th Oct 16, 10:29 PM
    • #3
    • 11th Oct 16, 10:29 PM
    Also remember that you will be paying FVFs on the transaction until it is cancelled in some way.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • POPPYOSCAR
    • By POPPYOSCAR 11th Oct 16, 10:43 PM
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    POPPYOSCAR
    • #4
    • 11th Oct 16, 10:43 PM
    • #4
    • 11th Oct 16, 10:43 PM
    This happened to me recently.

    I always block internationally but for some reason unknown to me one of my listings was showing the ebay Global shipping program. How that happened I do not know and someone from Austria won the auction.

    I made a request to cancel the transaction saying an error had occurred and I did not ship internationally.

    It took a couple of requests but eventually the buyer agreed to cancel and so the fees were refunded.

    I lost a few pence on paypal when I refunded but worth it.
    • ailey
    • By ailey 12th Oct 16, 12:47 AM
    • 1,164 Posts
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    ailey
    • #5
    • 12th Oct 16, 12:47 AM
    • #5
    • 12th Oct 16, 12:47 AM
    Just because you do not have a price for international post does not mean it is not possible to purchase outside of UK. You need to block people from outside of the UK bidding by choosing where you will post the item to in the listing.
    Originally posted by mrcol1000
    I do send some items internationally but always have it marked on my listing for the various countries if I would send outwith the UK. I just had postage to the UK on this one and other collectables I have listed. Because I didn't have any other countries ticked, can people still buy the item if they are overseas if they possibly go into the UK version of EBay? Is there any other way to block on an individual listing? Many thanks.

    Also remember that you will be paying FVFs on the transaction until it is cancelled in some way.
    Originally posted by soolin
    Thanks soolin......I forgot about that! If I cancel this, do I get any strikes or something against me? I think I remember reading something about that. I don't very often check my report but I think I might get a mark against me. I don't suppose the person who wished to buy would agree to cancel either. Was just a bit worried as he had zero feedback and only joined that day. I was trying to find out where to check someone's previous EBay ID as I've seen that somewhere before, just to check if he had a previous account and possibly did not have good feedback. Thanks soolin.

    This happened to me recently.

    I always block internationally but for some reason unknown to me one of my listings was showing the ebay Global shipping program. How that happened I do not know and someone from Austria won the auction.

    I made a request to cancel the transaction saying an error had occurred and I did not ship internationally.

    It took a couple of requests but eventually the buyer agreed to cancel and so the fees were refunded.

    I lost a few pence on paypal when I refunded but worth it.
    Originally posted by POPPYOSCAR
    I opted out of the Global Shipping Programme as someone in Italy bought a small item and it cost them £11 odds (if I remember rightly) through the GPS and it would only have cost £3 odds if I had not gone through that. It seems to rip off overseas buyers.

    Do you think it would be worth me asking the buyer to cancel the sale? I thought it was me who would have to do the cancelling. Do I just need to send the person a message so that I can get an agreement from them then I can go ahead and cancel without any comeback? He probably won't agree as I just think it was going to be a rip-off person who would have claimed that the item never arrived. Many thanks, Poppyoscar.
    "For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone."
    • theonlywayisup
    • By theonlywayisup 12th Oct 16, 7:27 AM
    • 9,686 Posts
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    theonlywayisup
    • #6
    • 12th Oct 16, 7:27 AM
    • #6
    • 12th Oct 16, 7:27 AM
    I do send some items internationally but always have it marked on my listing for the various countries if I would send outwith the UK. I just had postage to the UK on this one and other collectables I have listed. Because I didn't have any other countries ticked, can people still buy the item if they are overseas if they possibly go into the UK version of EBay? Is there any other way to block on an individual listing? Many thanks.
    Originally posted by ailey
    You need to set up your blocks to block people who 1. Buyers in locations to which I don't post and 2. to exclude countries. Then, on each listing you can select the countries you will allow. You tick boxes, you don't add the detail to the text of the listing. Make sure you add the postage cost when you tick a country to post to.

    http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences
    http://cgi5.ebay.co.uk/ws/eBayISAPI.dll?ExcludeShippingList

    For others wishing to do a full block, don't forget GSP.



    Do you think it would be worth me asking the buyer to cancel the sale? I thought it was me who would have to do the cancelling. Do I just need to send the person a message so that I can get an agreement from them then I can go ahead and cancel without any comeback? He probably won't agree as I just think it was going to be a rip-off person who would have claimed that the item never arrived. Many thanks, Poppyoscar.
    Originally posted by ailey
    Why don't you send them the postage cost (if you want to go ahead with the sale). They may want the item knowing the cost. Otherwise you need to cancel with the reason - there is an issue with the address - that will avoid any strike. Be sure to explain to the customer first.
    "I suggest you read who's thread this is and you will find its MINE". sic
    • RFW
    • By RFW 12th Oct 16, 8:34 AM
    • 8,221 Posts
    • 4,825 Thanks
    RFW
    • #7
    • 12th Oct 16, 8:34 AM
    • #7
    • 12th Oct 16, 8:34 AM


    I opted out of the Global Shipping Programme as someone in Italy bought a small item and it cost them £11 odds (if I remember rightly) through the GPS and it would only have cost £3 odds if I had not gone through that. It seems to rip off overseas buyers.
    Originally posted by ailey
    It depends what it is as far as being a rip off goes, some items work out as not a bad deal for the overseas buyer.
    .
    • POPPYOSCAR
    • By POPPYOSCAR 12th Oct 16, 5:16 PM
    • 9,438 Posts
    • 19,296 Thanks
    POPPYOSCAR
    • #8
    • 12th Oct 16, 5:16 PM
    • #8
    • 12th Oct 16, 5:16 PM
    I do send some items internationally but always have it marked on my listing for the various countries if I would send outwith the UK. I just had postage to the UK on this one and other collectables I have listed. Because I didn't have any other countries ticked, can people still buy the item if they are overseas if they possibly go into the UK version of EBay? Is there any other way to block on an individual listing? Many thanks.



    Thanks soolin......I forgot about that! If I cancel this, do I get any strikes or something against me? I think I remember reading something about that. I don't very often check my report but I think I might get a mark against me. I don't suppose the person who wished to buy would agree to cancel either. Was just a bit worried as he had zero feedback and only joined that day. I was trying to find out where to check someone's previous EBay ID as I've seen that somewhere before, just to check if he had a previous account and possibly did not have good feedback. Thanks soolin.



    I opted out of the Global Shipping Programme as someone in Italy bought a small item and it cost them £11 odds (if I remember rightly) through the GPS and it would only have cost £3 odds if I had not gone through that. It seems to rip off overseas buyers.

    Do you think it would be worth me asking the buyer to cancel the sale? I thought it was me who would have to do the cancelling. Do I just need to send the person a message so that I can get an agreement from them then I can go ahead and cancel without any comeback? He probably won't agree as I just think it was going to be a rip-off person who would have claimed that the item never arrived. Many thanks, Poppyoscar.
    Originally posted by ailey

    Click on the transaction on your ebay selling page on the right hand side choose cancel order and follow the procedure. This will tell ebay you want to cancel and they notify the buyer.

    I also messaged the buyer explaining the situation and asked him to respond to the ebay cancellation request.

    You can cancel without his agreement but then you will have to pay the fees. If you do a mutual cancellation you get the fees refunded.

    You should do something, either cancel or send it.
    • theonlywayisup
    • By theonlywayisup 12th Oct 16, 5:34 PM
    • 9,686 Posts
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    theonlywayisup
    • #9
    • 12th Oct 16, 5:34 PM
    • #9
    • 12th Oct 16, 5:34 PM

    You can cancel without his agreement but then you will have to pay the fees. If you do a mutual cancellation you get the fees refunded.

    You should do something, either cancel or send it.
    Originally posted by POPPYOSCAR
    Cancellations changed a year or so back.

    The options for a seller are now - issue with address/buyer cancelled - or - out of stock. There isn't a mutual cancellation choice on eBay.co.uk

    The OP needs to be paid for the postage before he/she sends it.

    The best way forward is for the OP to make a decision on whether they will send or not and then let the buyer know the cost (if they are going to). Hopefully the buyer agrees. Failing that, the seller should cancel.
    "I suggest you read who's thread this is and you will find its MINE". sic
    • POPPYOSCAR
    • By POPPYOSCAR 12th Oct 16, 5:48 PM
    • 9,438 Posts
    • 19,296 Thanks
    POPPYOSCAR
    ]Cancellations changed a year or so back. [/B]

    The options for a seller are now - issue with address/buyer cancelled - or - out of stock. There isn't a mutual cancellation choice on eBay.co.uk

    The OP needs to be paid for the postage before he/she sends it.

    The best way forward is for the OP to make a decision on whether they will send or not and then let the buyer know the cost (if they are going to). Hopefully the buyer agrees. Failing that, the seller should cancel.
    by theonlywayisup;71443105[B

    I did this last month.
    • theonlywayisup
    • By theonlywayisup 12th Oct 16, 7:50 PM
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    theonlywayisup
    I did this last month.
    Originally posted by POPPYOSCAR
    I've just done another. This is the view I get and have done for a year or so. There is no mutual cancellation option. Just those I said above.
    "I suggest you read who's thread this is and you will find its MINE". sic
    • ailey
    • By ailey 12th Oct 16, 11:09 PM
    • 1,164 Posts
    • 1,445 Thanks
    ailey
    Thanks everyone for your help. I've sent the buyer a message and also cancelled. Got an immediate reply from the buyer who thanked me for letting him know so hopefully he will reply to EBay also.

    It did just give 2 choices right enough. Very grateful for all your help.
    Last edited by ailey; 12-10-2016 at 11:16 PM.
    "For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone."
    • POPPYOSCAR
    • By POPPYOSCAR 12th Oct 16, 11:31 PM
    • 9,438 Posts
    • 19,296 Thanks
    POPPYOSCAR
    I've just done another. This is the view I get and have done for a year or so. There is no mutual cancellation option. Just those I said above.
    Originally posted by theonlywayisup


    At no time did I say there was a mutual cancellation 'option' to choose.

    When you apply to cancel ebay contact the buyer and they can agree to cancel.

    If they agree that is a 'mutual cancellation' and you get your fees back.

    As I said, I did this last month. It asked me why I wanted to cancel and I stated I do not post internationally.

    I got a message on the transaction saying they were waiting for the buyer to respond.

    Then I got an email saying the buyer had agreed to cancel. Hence a 'mutual' cancellation.
    • ailey
    • By ailey 13th Oct 16, 12:35 AM
    • 1,164 Posts
    • 1,445 Thanks
    ailey
    You need to set up your blocks to block people who 1. Buyers in locations to which I don't post and 2. to exclude countries. Then, on each listing you can select the countries you will allow. You tick boxes, you don't add the detail to the text of the listing. Make sure you add the postage cost when you tick a country to post to.

    http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences
    http://cgi5.ebay.co.uk/ws/eBayISAPI.dll?ExcludeShippingList

    For others wishing to do a full block, don't forget GSP.

    Why don't you send them the postage cost (if you want to go ahead with the sale). They may want the item knowing the cost. Otherwise you need to cancel with the reason - there is an issue with the address - that will avoid any strike. Be sure to explain to the customer first.
    Originally posted by theonlywayisup
    I still need to go through the Block Preferences and will do that tomorrow night.

    I was too wary of the purchase because the overseas buyer had zero feedback and only joined that day. Might have been okay but I preferred not to take the chance. I opted for 'issue with the address' as it was the strangest address with no street name.

    Many thanks for your help.
    "For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone."
    • ailey
    • By ailey 13th Oct 16, 12:41 AM
    • 1,164 Posts
    • 1,445 Thanks
    ailey
    At no time did I say there was a mutual cancellation 'option' to choose.

    When you apply to cancel ebay contact the buyer and they can agree to cancel.

    If they agree that is a 'mutual cancellation' and you get your fees back.

    As I said, I did this last month. It asked me why I wanted to cancel and I stated I do not post internationally.

    I got a message on the transaction saying they were waiting for the buyer to respond.

    Then I got an email saying the buyer had agreed to cancel. Hence a 'mutual' cancellation.
    Originally posted by POPPYOSCAR
    This is the way it happened for me also. Had the 2 options then, if the buyer replies favourably to EBay, if will then be a mutual agreement to cancel........it says when I hover above the envelope on the sale 'You've approved cancellation of this order. Waiting for buyer to confirm refund'.

    Many thanks for your help. Very much appreciated!
    "For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone."
    • theonlywayisup
    • By theonlywayisup 13th Oct 16, 12:44 PM
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    theonlywayisup
    At no time did I say there was a mutual cancellation 'option' to choose.
    Originally posted by POPPYOSCAR
    Your wording of 'mutual cancellation' needed clarifying. It is no longer an option. It used to be, hence my post.


    As I said, I did this last month. It asked me why I wanted to cancel and I stated I do not post internationally.
    Originally posted by POPPYOSCAR
    To be clear again. Not posting internationally is not one of the TWO reasons you can cancel.

    The two options are:
    1. I'm out of stock or can't fulfil the order for another reason or
    2. The buyer asked to cancel the order or there's an issue with the buyer's address.

    If you don't post internationally then you might bend the rule 'there is an issue with the buyer's address' but in reality, if your listings are incorrectly set-up, you should be opting for option 1 (cannot fulfil the order for another reason). Option 1 gives a defect. Option 2 does not (as long as there is a message between buyer/seller).

    You seem to be confused on the refund of fees. Fee refunds are automatic when the cancellation is complete. The cancellation is complete when the refund is made.


    You can cancel without his agreement but then you will have to pay the fees. If you do a mutual cancellation you get the fees refunded.
    by POPPYOSCAR
    You get the fees back when:

    To receive a final value fee credit, the cancellation request is complete when:
    The buyer's PayPal account is refunded, if the buyer paid with PayPal.
    The buyer confirms they received their refund, if the buyer paid with a method other than PayPal.


    However if the buyer claims they haven't had a refund the cancellation may not close automatically (perhaps they paid by bank transfer), then the seller has the option to open an unpaid item to reclaim the fees.

    Of course, the fee refund is also dependent on timings. If you are outside of timings for cancellations, you can ask CS to review the cancellation message they buyer sends and CS will credit them manually.
    "I suggest you read who's thread this is and you will find its MINE". sic
    • theonlywayisup
    • By theonlywayisup 13th Oct 16, 12:45 PM
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    theonlywayisup
    .it says when I hover above the envelope on the sale 'You've approved cancellation of this order. Waiting for buyer to confirm refund'.

    Many thanks for your help. Very much appreciated!
    Originally posted by ailey
    Exactly, as per my post above.
    "I suggest you read who's thread this is and you will find its MINE". sic
    • ailey
    • By ailey 16th Oct 16, 11:10 PM
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    ailey
    The sale was on 7 October but I didn't send the buyer an invoice with the US postage because I did not wish to post internationally so, rightly so, she had not paid which was fine. She has still not confirmed the cancellation to EBay. Because there was no completed sale, do you think EBay will eventually just refund the FVF?

    Also I'm assuming that I can relist the item now?

    Thanks again for any help.
    "For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone."
    • soolin
    • By soolin 17th Oct 16, 8:27 AM
    • 57,695 Posts
    • 40,784 Thanks
    soolin
    The sale was on 7 October but I didn't send the buyer an invoice with the US postage because I did not wish to post internationally so, rightly so, she had not paid which was fine. She has still not confirmed the cancellation to EBay. Because there was no completed sale, do you think EBay will eventually just refund the FVF?

    Also I'm assuming that I can relist the item now?

    Thanks again for any help.
    Originally posted by ailey
    It will time out in either 8 or 10 days , I don't recall which, from the date you did the cancellation request.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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