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  • FIRST POST
    • dekaspace
    • By dekaspace 11th Oct 16, 5:33 PM
    • 2,308Posts
    • 1,654Thanks
    dekaspace
    Constant Virgin broadband issues, confusing me
    • #1
    • 11th Oct 16, 5:33 PM
    Constant Virgin broadband issues, confusing me 11th Oct 16 at 5:33 PM
    I keep getting overcharged and then manually having to phone to get sorted, next bill I get a few credits to cover the error but then the same bill has wrong amount for services.

    I should be paying £36

    Some months I am paying £42, some like £30 as the promotional discount is always messed up and I even think when I pay £30 its more than it should because of the way they do their crediting system.

    Last month bill was £39.49 despite not making any phone calls outside of my allowance and it was meant to be £36

    They told me that this was an error and £3.49 would go on my next bill, as well as the £3.50 from previous 3 months bills, plus a credit for downtime I had to my internet for a week (was problems in area)

    £32.52 was taken from my account in the end so I assumed the 6.98 was a credit to my account.

    Checked current bill and it says I underpaid 6.98 last month but in the credits section adds £6.98 as well as 2x 3.50 credits and a 9.50 "missaplied billing correction" so 23.46 in credits.

    However my bill for this month is 32.51 and when I query it I am told thats right.

    How is £23.45 from £36 = 32.51?

    I rang back again and was told the £23.46 will come from next months bill despite it showing on this.

    But if that was the case why is this months bill £3.49 less?

    Only way I can think is they have manually applied the £3.49 to the bill as a discount

    But even then its a messy muddle.

    Package total says £57.99 with £9 discount meaning its £48.99 total for the month.

    so what happened to the other £12.99 discount? Again advisors told me not to worry as they manually add discounts and that makes a little sense as in if you ad a 9.50 credit and 3.50 creditit would make £13 but they are credits and not discounts!

    So what is going on!
Page 1
    • AndyPK
    • By AndyPK 11th Oct 16, 7:04 PM
    • 1,529 Posts
    • 397 Thanks
    AndyPK
    • #2
    • 11th Oct 16, 7:04 PM
    • #2
    • 11th Oct 16, 7:04 PM
    Do you pay by direct debit ?
    • dekaspace
    • By dekaspace 11th Oct 16, 7:55 PM
    • 2,308 Posts
    • 1,654 Thanks
    dekaspace
    • #3
    • 11th Oct 16, 7:55 PM
    • #3
    • 11th Oct 16, 7:55 PM
    Yes I do pay by DD
    • AndyPK
    • By AndyPK 11th Oct 16, 9:19 PM
    • 1,529 Posts
    • 397 Thanks
    AndyPK
    • #4
    • 11th Oct 16, 9:19 PM
    • #4
    • 11th Oct 16, 9:19 PM
    If you have s price Rise letter you could cancel before the end of the month
    • dekaspace
    • By dekaspace 3rd Nov 16, 8:56 PM
    • 2,308 Posts
    • 1,654 Thanks
    dekaspace
    • #5
    • 3rd Nov 16, 8:56 PM
    • #5
    • 3rd Nov 16, 8:56 PM
    And they have screwed up again, they promised on phone the £23.45 credit would come off this months bill so since my bill is meant to be £36 I should pay £12.55

    Except my bill has gone UP to £40.55 and no sign of this "credit" anywhere.
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