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    • Lucib
    • By Lucib 11th Oct 16, 2:19 PM
    • 10Posts
    • 0Thanks
    Lucib
    Asda home shopping - who to complain to?
    • #1
    • 11th Oct 16, 2:19 PM
    Asda home shopping - who to complain to? 11th Oct 16 at 2:19 PM
    I'm trying to find a contact for someone in the uk to complain to about the awful service I'm receiving from the Asda service centre (abroad), does anyone know of the contact perhaps in the head office that I can speak to? They say they don't deal with online shopping but someone must be above the call centre abroad?!

    Or should I just contact the CEO?!
Page 2
    • Lucib
    • By Lucib 11th Oct 16, 9:54 PM
    • 10 Posts
    • 0 Thanks
    Lucib
    DCFC - that number is Asda House, spoken to the numerous times, each time they refer me to the contact centre in the Phillipines and tell me there is no uk based centre above the contact centre. I would stop using Asda however I have paid for a 12 month delivery pass and only used 5 months of it!!
    • Lucib
    • By Lucib 11th Oct 16, 9:54 PM
    • 10 Posts
    • 0 Thanks
    Lucib
    And unfortunately I'm in the SE so nowhere near Leeds.
    • Andypandyboy
    • By Andypandyboy 11th Oct 16, 9:56 PM
    • 2,303 Posts
    • 5,865 Thanks
    Andypandyboy
    Asda Switchboard: 0113 243 5435


    Asda Money: 08717 043362


    Email: info@asda-complaints.co.uk

    • DCFC79
    • By DCFC79 11th Oct 16, 9:58 PM
    • 27,771 Posts
    • 17,534 Thanks
    DCFC79
    DCFC - that number is Asda House, spoken to the numerous times, each time they refer me to the contact centre in the Phillipines and tell me there is no uk based centre above the contact centre. I would stop using Asda however I have paid for a 12 month delivery pass and only used 5 months of it!!
    Originally posted by Lucib
    I dont believe theres no one in the UK who can deal with it.

    Items missing are down to the staff picking your orders, you tried complaining on Twitter/Facebook about that issue.
    Je Suis Charlie
    • Lucib
    • By Lucib 11th Oct 16, 10:16 PM
    • 10 Posts
    • 0 Thanks
    Lucib
    No neither do I, it's just who to complain to...since I seem to be getting no where at the moment which is why I'm asking on here.

    I'm not on Facebook but have complained on twitter, when I DM them they just say the refund is 'being processed' and 'it's with the 'specialised payments department' whoever they are! And I don't receive the refunds...it is unbelievably frustrating.
    • DoaM
    • By DoaM 12th Oct 16, 9:09 AM
    • 1,012 Posts
    • 920 Thanks
    DoaM
    Raise a chargeback claim on your credit/debit card that you used for payment?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Morglin
    • By Morglin 12th Oct 16, 9:15 AM
    • 14,589 Posts
    • 26,840 Thanks
    Morglin
    Write (Snail mail) to whoever the CEO is, and send it to Head Office.

    Address the letter as "personal" and state your complaint..

    Always works for me, with any company. Phone calls and Emails are usually a waste of time.

    Lin ��
    You can tell a lot about a woman by her hands..........for instance, if they are placed around your throat, she's probably slightly upset.
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