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  • FIRST POST
    • Lucib
    • By Lucib 11th Oct 16, 2:19 PM
    • 10Posts
    • 0Thanks
    Lucib
    Asda home shopping - who to complain to?
    • #1
    • 11th Oct 16, 2:19 PM
    Asda home shopping - who to complain to? 11th Oct 16 at 2:19 PM
    I'm trying to find a contact for someone in the uk to complain to about the awful service I'm receiving from the Asda service centre (abroad), does anyone know of the contact perhaps in the head office that I can speak to? They say they don't deal with online shopping but someone must be above the call centre abroad?!

    Or should I just contact the CEO?!
Page 2
    • Lucib
    • By Lucib 11th Oct 16, 9:54 PM
    • 10 Posts
    • 0 Thanks
    Lucib
    DCFC - that number is Asda House, spoken to the numerous times, each time they refer me to the contact centre in the Phillipines and tell me there is no uk based centre above the contact centre. I would stop using Asda however I have paid for a 12 month delivery pass and only used 5 months of it!!
    • Lucib
    • By Lucib 11th Oct 16, 9:54 PM
    • 10 Posts
    • 0 Thanks
    Lucib
    And unfortunately I'm in the SE so nowhere near Leeds.
    • Andypandyboy
    • By Andypandyboy 11th Oct 16, 9:56 PM
    • 2,328 Posts
    • 5,976 Thanks
    Andypandyboy
    Asda Switchboard: 0113 243 5435


    Asda Money: 08717 043362


    Email: info@asda-complaints.co.uk

    • DCFC79
    • By DCFC79 11th Oct 16, 9:58 PM
    • 29,566 Posts
    • 18,689 Thanks
    DCFC79
    DCFC - that number is Asda House, spoken to the numerous times, each time they refer me to the contact centre in the Phillipines and tell me there is no uk based centre above the contact centre. I would stop using Asda however I have paid for a 12 month delivery pass and only used 5 months of it!!
    Originally posted by Lucib
    I dont believe theres no one in the UK who can deal with it.

    Items missing are down to the staff picking your orders, you tried complaining on Twitter/Facebook about that issue.
    Je Suis Charlie
    • Lucib
    • By Lucib 11th Oct 16, 10:16 PM
    • 10 Posts
    • 0 Thanks
    Lucib
    No neither do I, it's just who to complain to...since I seem to be getting no where at the moment which is why I'm asking on here.

    I'm not on Facebook but have complained on twitter, when I DM them they just say the refund is 'being processed' and 'it's with the 'specialised payments department' whoever they are! And I don't receive the refunds...it is unbelievably frustrating.
    • DoaM
    • By DoaM 12th Oct 16, 9:09 AM
    • 2,756 Posts
    • 2,775 Thanks
    DoaM
    Raise a chargeback claim on your credit/debit card that you used for payment?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Morglin
    • By Morglin 12th Oct 16, 9:15 AM
    • 14,611 Posts
    • 26,870 Thanks
    Morglin
    Write (Snail mail) to whoever the CEO is, and send it to Head Office.

    Address the letter as "personal" and state your complaint..

    Always works for me, with any company. Phone calls and Emails are usually a waste of time.

    Lin ��
    You can tell a lot about a woman by her hands..........for instance, if they are placed around your throat, she's probably slightly upset.
    • LadyDee
    • By LadyDee 21st May 17, 9:18 AM
    • 2,336 Posts
    • 2,447 Thanks
    LadyDee
    So they offered you a refund of the items you didn't receive. Well that puts you back into the position you was before.

    They then offered you a £10 good will credit. As for you thinking its compensation, what monetary losses have you suffered?

    Then they offered you a £6 month pass.

    Seems like good customer service for a small error.

    Why some people get so stressed and irate over the silliest of issues is beyond me.
    Originally posted by powerful_Rogue
    Some people need a reason to get up in the morning, perhaps having a row, complaining, stamping feet, raging at some poor person trying to do their job, is this posters?
    • Gravedigger
    • By Gravedigger 21st May 17, 4:55 PM
    • 58 Posts
    • 34 Thanks
    Gravedigger
    Use Twitter to the CEO then every man and is dog can see it. Asda do NOT like adverse publicity. Next step is to dump Asda for another useless home delivery setup.
    • Moneyineptitude
    • By Moneyineptitude 21st May 17, 8:57 PM
    • 18,889 Posts
    • 9,035 Thanks
    Moneyineptitude
    Anyone tell me why a thread from October 2016 is suddenly getting responses ?
    The OP last logged in more than seven months ago...
    • daytona0
    • By daytona0 21st May 17, 9:19 PM
    • 2,237 Posts
    • 2,654 Thanks
    daytona0
    Anyone tell me why a thread from October 2016 is suddenly getting responses ?
    The OP last logged in more than seven months ago...
    Originally posted by Moneyineptitude
    Changing my post because I anticipate that the mods are deleting the posts of other users.

    You pose a good question. Look up to the STARS (aka google cache) and you may find your answer
    Last edited by daytona0; 22-05-2017 at 12:42 AM.
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