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  • FIRST POST
    • Sunny Saver
    • By Sunny Saver 11th Oct 16, 12:02 PM
    • 2,686Posts
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    Sunny Saver
    Buyer wants refund
    • #1
    • 11th Oct 16, 12:02 PM
    Buyer wants refund 11th Oct 16 at 12:02 PM
    I have a 'no returns' policy. What are the implications of this please?
    Last edited by Sunny Saver; 16-10-2016 at 9:53 PM.
    “It was only a sunny smile, and little it cost in the giving, but like morning light it scattered the night and made the day worth living.”

    F. Scott Fitzgerald
Page 1
    • the_lunatic_is_in_my_head
    • By the_lunatic_is_in_my_head 11th Oct 16, 12:10 PM
    • 2,081 Posts
    • 1,244 Thanks
    the_lunatic_is_in_my_head
    • #2
    • 11th Oct 16, 12:10 PM
    • #2
    • 11th Oct 16, 12:10 PM
    Sounds like buyer remorse.

    2 avenues ask them to return or try to talk them out of it, with the second you run the risk of them damaging the item further to get a refund so the first might be easier.
    • chancesare
    • By chancesare 11th Oct 16, 12:12 PM
    • 1,656 Posts
    • 1,210 Thanks
    chancesare
    • #3
    • 11th Oct 16, 12:12 PM
    • #3
    • 11th Oct 16, 12:12 PM
    How long has the buyer had it?
    • mrcol1000
    • By mrcol1000 11th Oct 16, 12:25 PM
    • 3,977 Posts
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    mrcol1000
    • #4
    • 11th Oct 16, 12:25 PM
    • #4
    • 11th Oct 16, 12:25 PM
    If the box was sealed, how do you know it wasn't faulty in the first place? Unless you tested it and found it working then you do not know for sure it was working. It may also have been damaged in transit.

    If the buyer opens a case for not as described due to it being faulty you will be forced to refund and you may not get the camcorder back. It really doesn't matter if you accept returns or not, Ebay will force you to accept a return for faulty items.

    Personally I'd accept the item back. Test it and then resell. You can always block this buyer if you do not want to deal with them again.
    • chancesare
    • By chancesare 11th Oct 16, 12:34 PM
    • 1,656 Posts
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    chancesare
    • #5
    • 11th Oct 16, 12:34 PM
    • #5
    • 11th Oct 16, 12:34 PM
    If the box was sealed, how do you know it wasn't faulty in the first place? Unless you tested it and found it working then you do not know for sure it was working. It may also have been damaged in transit.

    If the buyer opens a case for not as described due to it being faulty you will be forced to refund and you may not get the camcorder back. It really doesn't matter if you accept returns or not, Ebay will force you to accept a return for faulty items.

    Personally I'd accept the item back. Test it and then resell. You can always block this buyer if you do not want to deal with them again.
    Originally posted by mrcol1000
    Well it would depend on how long the buyer has had it. If it has failed to charge on first use it is SNAD. If it has failed on second use, it isn't SNAD. Likewise, if it has failed after the period allowed for escalation of a case (30 days from delivery) then the buyer can't escalate. It's therefore very difficult to give the seller any advice without all the info.
    • Sunny Saver
    • By Sunny Saver 11th Oct 16, 2:14 PM
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    Sunny Saver
    • #6
    • 11th Oct 16, 2:14 PM
    • #6
    • 11th Oct 16, 2:14 PM
    The buyer received it on Friday

    Ps what is SNAD?
    Last edited by Sunny Saver; 16-10-2016 at 9:54 PM.
    “It was only a sunny smile, and little it cost in the giving, but like morning light it scattered the night and made the day worth living.”

    F. Scott Fitzgerald
    • mrcol1000
    • By mrcol1000 11th Oct 16, 2:20 PM
    • 3,977 Posts
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    mrcol1000
    • #7
    • 11th Oct 16, 2:20 PM
    • #7
    • 11th Oct 16, 2:20 PM
    [QUOTE=Sunny Saver;71436709

    What's the point of being able to state 'no refund policy' if that can't be enforced?[/QUOTE]


    Because you can not sell faulty items and then wash your hands of it when the buyer complains. Turn this around. If you brought something that didn't work, you'd just accept you lost the money because the seller says they do not accept returns?
    • theonlywayisup
    • By theonlywayisup 11th Oct 16, 2:32 PM
    • 9,690 Posts
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    theonlywayisup
    • #8
    • 11th Oct 16, 2:32 PM
    • #8
    • 11th Oct 16, 2:32 PM
    The buyer received it on Friday and told me yesterday.

    I have no idea whether it was working or not, as it was BNIB and sealed. However, I found it odd that the buyer asked if I had not used it for some time when it was clearly stated in ad as being BNIB and surely when she received it, she saw it was sealed.

    Ps what is SNAD?
    Originally posted by Sunny Saver
    SNAD = significantly not as described.

    No returns, is fairly pointless but really relates to change of mind for private sales. As this isn't a change of mind it means you still have to offer a return.

    Have you had the item long? Is it under warranty? Perhaps you can transfer the warranty if it is (assuming the buyer won't mind keeping it). Failing that, can you return it as faulty?
    "I suggest you read who's thread this is and you will find its MINE". sic
    • Sunny Saver
    • By Sunny Saver 11th Oct 16, 2:32 PM
    • 2,686 Posts
    • 95,134 Thanks
    Sunny Saver
    • #9
    • 11th Oct 16, 2:32 PM
    • #9
    • 11th Oct 16, 2:32 PM
    Does the buyer have to prove the item is faulty?
    “It was only a sunny smile, and little it cost in the giving, but like morning light it scattered the night and made the day worth living.”

    F. Scott Fitzgerald
    • theonlywayisup
    • By theonlywayisup 11th Oct 16, 2:34 PM
    • 9,690 Posts
    • 6,507 Thanks
    theonlywayisup
    Does the buyer have to prove the item is faulty?
    Originally posted by Sunny Saver
    The buyer can't really show you it isn't charging properly. Therefore you need to ask them to open a returns case and you will need to provide a paid returns label so they can send it back. When it's back you can check it, but you will have to refund in full.
    "I suggest you read who's thread this is and you will find its MINE". sic
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