Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Raysharpe
    • By Raysharpe 10th Oct 16, 4:36 PM
    • 1Posts
    • 0Thanks
    Raysharpe
    Flight cancelled
    • #1
    • 10th Oct 16, 4:36 PM
    Flight cancelled 10th Oct 16 at 4:36 PM
    Just returned fromPhoenix to London Heathrow on British Airways fllight booked through American Airlines. I then had to get coach to Gatwick to catch my final flight, again British Airways, to final destination, Alicante, again all booked AA. There was no flight existing, though clearly shown on my itinerary. I was told by British Airways I would either have to pay for a hotel and catch a flight the next day, or alternatively buy a ticket from Norwegian Airlines costing £270 and fly later that evening and claim back from American Airlines. I have tried claiming from AA the cost of flight and asked for compensation for stress and inconvenience. So far they are refusing to pay £270. They are prepared to reimburse the cost of the final flight part of my original bill plus $200 travel voucher. Is this satisfactory?
Page 1
    • Caz3121
    • By Caz3121 10th Oct 16, 7:57 PM
    • 9,957 Posts
    • 6,522 Thanks
    Caz3121
    • #2
    • 10th Oct 16, 7:57 PM
    • #2
    • 10th Oct 16, 7:57 PM
    There was no flight existing, though clearly shown on my itinerary.
    Originally posted by Raysharpe
    You need to clarify what you mean by this so people can ascertain where the problem lies
    BA do operate this route daily...on some days they have 2 flights.
    Was this a reschedule that AA did not notify you of? had you been able to check your booking online?
    Given that they are offering something it does sound like they are admitting some sort of liability but this is not covered by the EU261 guidance so you would need to check if there is reference in their Conditions of Carriage
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,003Posts Today

5,757Users online

Martin's Twitter