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  • FIRST POST
    • 50Twuncle
    • By 50Twuncle 10th Oct 16, 2:27 PM
    • 6,715Posts
    • 1,485Thanks
    50Twuncle
    Google Sync problems
    • #1
    • 10th Oct 16, 2:27 PM
    Google Sync problems 10th Oct 16 at 2:27 PM
    Am I alone in not being able to sync my google data ?
    I have just bought a new mobile and get the same error message as my old mobile..
    "Sync is currently experiencing problems . It will be working again shortly"
    This has been the same for a good month ...
Page 1
    • JJ Egan
    • By JJ Egan 10th Oct 16, 2:38 PM
    • 8,848 Posts
    • 3,580 Thanks
    JJ Egan
    • #2
    • 10th Oct 16, 2:38 PM
    • #2
    • 10th Oct 16, 2:38 PM
    What app ??
    • 50Twuncle
    • By 50Twuncle 10th Oct 16, 2:42 PM
    • 6,715 Posts
    • 1,485 Thanks
    50Twuncle
    • #3
    • 10th Oct 16, 2:42 PM
    • #3
    • 10th Oct 16, 2:42 PM
    What app ??
    Originally posted by JJ Egan
    No App - the inbuilt utility !!
    • 50Twuncle
    • By 50Twuncle 10th Oct 16, 2:58 PM
    • 6,715 Posts
    • 1,485 Thanks
    50Twuncle
    • #4
    • 10th Oct 16, 2:58 PM
    • #4
    • 10th Oct 16, 2:58 PM
    I am basically trying to get my contacts list from my old phone (Samsung) to my new phone (G4)
    I have connected both to my PC via USB and have the contact file on the desktop - but am unable to copy it to my G4 because when I look at the G4 using file explorer - it is an empty folder !
    • indesisiv
    • By indesisiv 10th Oct 16, 3:14 PM
    • 3,711 Posts
    • 13,001 Thanks
    indesisiv
    • #5
    • 10th Oct 16, 3:14 PM
    • #5
    • 10th Oct 16, 3:14 PM
    Seems an odd way to do it ... have you checked the setting on the G4 to make sure that it is not in charge only mode? Put it into mass storage mode and then look.
    I thought that most phones don't have the facility to import contact lists anymore?

    Have you tried removing your google account on the phone and then re-adding it? To sort the sync out to transfer your contacts.
    “Time is intended to be spent, not saved” - Alfred Wainwright
    • 50Twuncle
    • By 50Twuncle 10th Oct 16, 3:26 PM
    • 6,715 Posts
    • 1,485 Thanks
    50Twuncle
    • #6
    • 10th Oct 16, 3:26 PM
    • #6
    • 10th Oct 16, 3:26 PM
    Seems an odd way to do it ... have you checked the setting on the G4 to make sure that it is not in charge only mode? Put it into mass storage mode and then look.
    I thought that most phones don't have the facility to import contact lists anymore?

    Have you tried removing your google account on the phone and then re-adding it? To sort the sync out to transfer your contacts.
    Originally posted by indesisiv
    I have tried - using the same Google account on both phones - which fails (it errors with the same "sync error" on both phones - it looks like it must be linked to my email ?
    I have tried the normal transfer method (bluetooth) - this transferred everything apart from contacts !!

    file explorer fails to show any files at all - just an empty folder named MOTO G
    Last edited by 50Twuncle; 10-10-2016 at 3:29 PM.
    • Le_Kirk
    • By Le_Kirk 10th Oct 16, 3:38 PM
    • 1,413 Posts
    • 689 Thanks
    Le_Kirk
    • #7
    • 10th Oct 16, 3:38 PM
    • #7
    • 10th Oct 16, 3:38 PM
    Try this link, it states you have to "back-up" your contact first then import to G4 from PC. When I swapped my phones SII to S6, I had to back up the contacts (and everything else) using Kies then import to the S6 using Samsung Smart Switch - maybe there is a similar utility for LG
    • 50Twuncle
    • By 50Twuncle 10th Oct 16, 3:46 PM
    • 6,715 Posts
    • 1,485 Thanks
    50Twuncle
    • #8
    • 10th Oct 16, 3:46 PM
    • #8
    • 10th Oct 16, 3:46 PM
    Try this link, it states you have to "back-up" your contact first then import to G4 from PC. When I swapped my phones SII to S6, I had to back up the contacts (and everything else) using Kies then import to the S6 using Samsung Smart Switch - maybe there is a similar utility for LG
    Originally posted by Le_Kirk
    I have used KIES to back up my samsung - and tried Synchios but Synchios is only a 5 item trial (despite calling itself a FREE program) - Kies does not work on my Panasonic G4 !!
    Panasonic don't appear to have an equivalent to Kies......
    Last edited by 50Twuncle; 10-10-2016 at 7:40 PM.
    • tazwhoever
    • By tazwhoever 10th Oct 16, 4:45 PM
    • 611 Posts
    • 151 Thanks
    tazwhoever
    • #9
    • 10th Oct 16, 4:45 PM
    • #9
    • 10th Oct 16, 4:45 PM
    Back up all your data on old phone to google account. If whatsapp is installed, back that up too on google drive.

    Then remove account from old phone.

    Enter your gmail account on new phone, contracts will appear. Rest of photos, etc will come too. When reinstalling whatsapp, download option will come too.
    • 50Twuncle
    • By 50Twuncle 10th Oct 16, 7:39 PM
    • 6,715 Posts
    • 1,485 Thanks
    50Twuncle
    Back up all your data on old phone to google account. If whatsapp is installed, back that up too on google drive.

    Then remove account from old phone.

    Enter your gmail account on new phone, contracts will appear. Rest of photos, etc will come too. When reinstalling whatsapp, download option will come too.
    Originally posted by tazwhoever
    As I said -:backing up to Google is not possible - I get an error !!!
    • treboeth
    • By treboeth 10th Oct 16, 10:23 PM
    • 679 Posts
    • 718 Thanks
    treboeth
    I have used KIES to back up my samsung - and tried Synchios but Synchios is only a 5 item trial (despite calling itself a FREE program) - Kies does not work on my Panasonic G4 !!
    Panasonic don't appear to have an equivalent to Kies......
    Originally posted by 50Twuncle
    Did not know Panasonic did a G4 , is it a good phone
    • 50Twuncle
    • By 50Twuncle 11th Oct 16, 8:50 AM
    • 6,715 Posts
    • 1,485 Thanks
    50Twuncle
    Did not know Panasonic did a G4 , is it a good phone
    Originally posted by treboeth
    I meant Motorola - why do I keeo on saying Panasonic ?
    • ballyblack
    • By ballyblack 11th Oct 16, 9:42 AM
    • 3,012 Posts
    • 1,501 Thanks
    ballyblack
    As I said -:backing up to Google is not possible - I get an error !!!
    Check your password is correct
    • 50Twuncle
    • By 50Twuncle 11th Oct 16, 10:02 AM
    • 6,715 Posts
    • 1,485 Thanks
    50Twuncle
    Check your password is correct
    Originally posted by ballyblack
    My password IS correct
    I have manually copied all of my contacts across to my new phone now
    but even now - on the new phone - I am unable to sync any data
    I still get "SYNC IS CURRENTLY EXPERIENCING PROBLEMS. IT WILL BE WORKING AGAIN SHORTLY"
    Could this be linked to the fact that I am using the same Google account on two different devices ?
    a tablet and a phone
    Last edited by 50Twuncle; 11-10-2016 at 10:04 AM.
    • ballyblack
    • By ballyblack 11th Oct 16, 10:18 AM
    • 3,012 Posts
    • 1,501 Thanks
    ballyblack
    Could this be linked to the fact that I am using the same Google account on two different devices ?
    No. Google works on multiple devices.

    Your Data or Wifi switched ON on both devices?

    Sign Out and In again on new device



    .
    Last edited by ballyblack; 11-10-2016 at 10:22 AM.
    • 50Twuncle
    • By 50Twuncle 11th Oct 16, 10:22 AM
    • 6,715 Posts
    • 1,485 Thanks
    50Twuncle
    No. Google works on multiple devices.

    Your Data or Wifi switched ON on both devices?

    Sign Out and In again on new device
    Originally posted by ballyblack
    Tried that - no change
    I am asking Google (live chat)
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