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    • Sarahbinj
    • By Sarahbinj 10th Oct 16, 1:54 PM
    • 1Posts
    • 0Thanks
    Why can't I pay with standing order?
    • #1
    • 10th Oct 16, 1:54 PM
    Why can't I pay with standing order? 10th Oct 16 at 1:54 PM

    I'm hoping someone can help me.

    I bought my daughter a phone on finance through RateSetter. I pay the same amount ever month.

    I changed to a credit union bank account last month as I have been having issues with my bank and I can only pay standing orders out of my new account. They don't have the direct debit function.

    I have tried to speak to RateSetter about a standing order and they have said I can do a standing order but it can only be done if the account goes into arrears ... so each month for the next year I can pay by standing order but my account has to be shown as having be paid late. I have asked why I can't just have it set up for a couple of days before and they have told me I can't do this.

    I can also ring up and pay by debit card every month but will be charged a £1.50 fee every time I do this.

    Basically they only want me to pay by direct debit.

    It does not make sense to me at all ... I can understand if it's a variable payment but it's the same amount every month. I have spoke to a few people and they all said no to a standing order.

    Help someone?
Page 1
    • YorkshireBoy
    • By YorkshireBoy 10th Oct 16, 2:34 PM
    • 28,032 Posts
    • 15,909 Thanks
    • #2
    • 10th Oct 16, 2:34 PM
    • #2
    • 10th Oct 16, 2:34 PM
    Ratesetter set the rules. You were made aware of them (and agreed to them) when you took out the product.

    Your only* option, if you want to avoid the £1.50 fee is to reinstate the DD on your bank account. If you closed it (it's not clear from your post), then open another elsewhere and incur the first £1.50 fee for paying by debit card.

    * It may be the case that ratesetter allow a DD to be paid from an account not in your name. You'd need to check.
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