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  • FIRST POST
    • crhollamby
    • By crhollamby 10th Oct 16, 1:51 PM
    • 2Posts
    • 0Thanks
    crhollamby
    Playstation Plus Subscription Renewal
    • #1
    • 10th Oct 16, 1:51 PM
    Playstation Plus Subscription Renewal 10th Oct 16 at 1:51 PM
    Hi all,

    Wondered if you could help. Found out when looking through my bank account statement that Playstation have automatically taking another £39.99 for the Playstation Plus Subscription however I no longer own my PS4. When I contacted them about this they said:

    'All of our Subscriptions have a 14 Day cooling off period which begins on the first day the Subscription was bought, this does not include renewals but rather only the original first purchase.

    Unfortunately outside of the 14 Days (all renewals excluding PS Now 7-Day Trial) cannot be refunded. This is due to the Terms of Service you agreed to when buying the Subscription and creating your account.'

    Surely this can't be right? I don't remember signing up for a direct debit - I thought it was a one-off payment. So basically I am now left with a hole in my pocket for a service I am not going to use.

    If anyone has any advice to help with this then please give me a shout.

    Charles.
Page 1
    • Airwolf20721
    • By Airwolf20721 10th Oct 16, 2:49 PM
    • 24 Posts
    • 4 Thanks
    Airwolf20721
    • #2
    • 10th Oct 16, 2:49 PM
    • #2
    • 10th Oct 16, 2:49 PM
    When you paid the 1st time it ask you to tick the box if you do not want Automatic renewal. I normally skip and dont read any of it but it caught my eye before i press next. So word of advice is read before you press next, they do warn you before you press next. So i would go and log on playstaion plus on a PC or laptop log in and turn it off.
    • DCFC79
    • By DCFC79 10th Oct 16, 5:38 PM
    • 27,771 Posts
    • 17,534 Thanks
    DCFC79
    • #3
    • 10th Oct 16, 5:38 PM
    • #3
    • 10th Oct 16, 5:38 PM
    I'm with Airwolf on this.
    Je Suis Charlie
    • crhollamby
    • By crhollamby 10th Oct 16, 6:44 PM
    • 2 Posts
    • 0 Thanks
    crhollamby
    • #4
    • 10th Oct 16, 6:44 PM
    • #4
    • 10th Oct 16, 6:44 PM
    Yeah I found That out too late as that's what they told me. Any idea if I have a leg to stand on with regards To my consumer rights?
    • DCFC79
    • By DCFC79 10th Oct 16, 7:07 PM
    • 27,771 Posts
    • 17,534 Thanks
    DCFC79
    • #5
    • 10th Oct 16, 7:07 PM
    • #5
    • 10th Oct 16, 7:07 PM
    Yeah I found That out too late as that's what they told me. Any idea if I have a leg to stand on with regards To my consumer rights?
    Originally posted by crhollamby
    What rights are them ?

    You should have been aware it was set to an auto renewal.
    Je Suis Charlie
    • d0nna
    • By d0nna 11th Oct 16, 8:11 AM
    • 115 Posts
    • 174 Thanks
    d0nna
    • #6
    • 11th Oct 16, 8:11 AM
    • #6
    • 11th Oct 16, 8:11 AM
    It states that you will auto renew when you purchase it, you have to take the tick out of the box which I always do. I can't see you having any rights seeing as you would have agreed to it. Make sure that they don't charge you for next years renewal.
    • tizzle6560
    • By tizzle6560 11th Oct 16, 3:55 PM
    • 261 Posts
    • 47 Thanks
    tizzle6560
    • #7
    • 11th Oct 16, 3:55 PM
    • #7
    • 11th Oct 16, 3:55 PM
    I would simply ask them for some compassion here seeing as you no longer have the console.

    They might have some mercy for you
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