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    • KirstyDunford
    • By KirstyDunford 10th Oct 16, 12:27 PM
    • 2Posts
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    KirstyDunford
    wrong dress delivered - please help
    • #1
    • 10th Oct 16, 12:27 PM
    wrong dress delivered - please help 10th Oct 16 at 12:27 PM
    I ordered a dress from best dressed on-line at the end of June. The dress I got delivered, was not the one I ordered, it was not even a dress, it was a matching top and skirt! I e-mailed customer services, and explained what had happened. I was told there was no point in returning the goods, due to delivery costs, as it came from China. I was then told I could get a partial refund, but I requested a full refund. Since then, despite sending several e-mails to ask what is happening, I have not had any replies. What can I do next to ensure I get a refund?
Page 1
    • shaun from Africa
    • By shaun from Africa 10th Oct 16, 12:35 PM
    • 8,690 Posts
    • 9,752 Thanks
    shaun from Africa
    • #2
    • 10th Oct 16, 12:35 PM
    • #2
    • 10th Oct 16, 12:35 PM
    How did you pay for the dress and how much did it cost?
    • KirstyDunford
    • By KirstyDunford 10th Oct 16, 2:59 PM
    • 2 Posts
    • 0 Thanks
    KirstyDunford
    • #3
    • 10th Oct 16, 2:59 PM
    • #3
    • 10th Oct 16, 2:59 PM
    The dress cost £72.26, and it was paid on a debit card.
    • unholyangel
    • By unholyangel 10th Oct 16, 3:30 PM
    • 10,193 Posts
    • 7,353 Thanks
    unholyangel
    • #4
    • 10th Oct 16, 3:30 PM
    • #4
    • 10th Oct 16, 3:30 PM
    The dress cost £72.26, and it was paid on a debit card.
    Originally posted by KirstyDunford
    Try a chargeback with your bank - not as described.
    Money doesn't solve poverty.....it creates it.
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