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  • FIRST POST
    • Watergirl
    • By Watergirl 10th Oct 16, 12:02 PM
    • 31Posts
    • 10Thanks
    Watergirl
    Damage by delivery vehicle
    • #1
    • 10th Oct 16, 12:02 PM
    Damage by delivery vehicle 10th Oct 16 at 12:02 PM
    A delivery driver knocked on my door and asked me how he could get the delivery to our door as we have a gravelled drive and he said that pallet won't go over the gravel at all. So I suggested backing onto the drive and unloading the pallet onto the grass area near the house. This involves driving through our gate, onto the gravel drive. He asked me if we had any pipes that could be damaged and I said no.

    This gate has had hundreds of very large vehicles over the years drive through it, including removals vans. I heard a crack and looked out the front door to see him reversing into, and knocking, the fence post. I ran out, shouting to him to stop, but he initially carried on going, causing further damage. He eventually saw me and got out.

    I said, "I assume you have insurance" and he said, "well I did ask you about going on the drive"
    I said, "you asked me if we had pipes that could be damaged! You didn't ask me if it was okay to reverse into our gate and break it!" He also told me I was lucky because he was actually one of their more helpful delivery drivers.

    I took a picture and he told me that the vehicle has a camera too. Then I went inside to get my Husband. When he came back the guy had tried to move the fence post back into position, so it wouldn't look so bad. It's a wooden gate that is now chipped, bent and doesn't line up properly when closed. The fence post into which the gate goes, was set in concrete and is now completely wobbly.

    My Husband called the company to get their insurance details, but they said because we gave him permission to go onto the drive it's basically our problem. They said they'll get back to us, but this company is known in the local area for being an unethical company (don't pay their staff, that kind of thing) and I'm not convinced they will.

    Wondering if anyone knows what rights we have and what's the best thing to do?
Page 1
    • cono1717
    • By cono1717 10th Oct 16, 1:42 PM
    • 490 Posts
    • 328 Thanks
    cono1717
    • #2
    • 10th Oct 16, 1:42 PM
    • #2
    • 10th Oct 16, 1:42 PM
    You give the company permission to deliver the item in your house does that mean they can just smash the place up.

    The company has a duty of care which they failed to adhere to. Get 3 independent quotes and send them to the company with a letter before action.
    • m0bov
    • By m0bov 10th Oct 16, 3:05 PM
    • 823 Posts
    • 540 Thanks
    m0bov
    • #3
    • 10th Oct 16, 3:05 PM
    • #3
    • 10th Oct 16, 3:05 PM
    Do you have legal cover on your insurance? THey may help, otherwise as above, send LBA with three quotes, take the middle one. Sent it to the delivery company. You said you told him to stop, did he just carry on? If he did, might not be any harm in getting a crime number for it as it sounds like driving without due care.
    • unholyangel
    • By unholyangel 10th Oct 16, 3:34 PM
    • 10,207 Posts
    • 7,367 Thanks
    unholyangel
    • #4
    • 10th Oct 16, 3:34 PM
    • #4
    • 10th Oct 16, 3:34 PM
    Does the delivery driver work for a delivery company or the retailer you purchased from? If not, which company did you contact to get insurance details?
    Money doesn't solve poverty.....it creates it.
    • fleshandbone
    • By fleshandbone 10th Oct 16, 3:42 PM
    • 445 Posts
    • 201 Thanks
    fleshandbone
    • #5
    • 10th Oct 16, 3:42 PM
    • #5
    • 10th Oct 16, 3:42 PM
    OP I think you have 100% the right for the company to pay for damages and you should pursue this with fullest intent. I wish you luck and I hope you are successful.
    Live and let live, love and not hate, sing and be joyous, respect all mankind and natures gifts
    • Fat Walt
    • By Fat Walt 10th Oct 16, 4:29 PM
    • 602 Posts
    • 327 Thanks
    Fat Walt
    • #6
    • 10th Oct 16, 4:29 PM
    • #6
    • 10th Oct 16, 4:29 PM
    Do you have legal cover on your insurance? THey may help, otherwise as above, send LBA with three quotes, take the middle one. Sent it to the delivery company. You said you told him to stop, did he just carry on? If he did, might not be any harm in getting a crime number for it as it sounds like driving without due care.
    Originally posted by m0bov
    You won't get a crime number as careless driving isn't a recordable crime.
    • usefulmale
    • By usefulmale 10th Oct 16, 5:20 PM
    • 2,081 Posts
    • 3,575 Thanks
    usefulmale
    • #7
    • 10th Oct 16, 5:20 PM
    • #7
    • 10th Oct 16, 5:20 PM
    My Husband called the company to get their insurance details, but they said because we gave him permission to go onto the drive it's basically our problem. They said they'll get back to us, but this company is known in the local area for being an unethical company (don't pay their staff, that kind of thing) and I'm not convinced they will.

    Wondering if anyone knows what rights we have and what's the best thing to do?
    Originally posted by Watergirl
    Yet you still did business with them? Why?
    Originally Posted by MSE Forum Team
    We’ve had to remove your signature because what you wrote was true and sensible and there's no room for that here.
    • Watergirl
    • By Watergirl 10th Oct 16, 6:21 PM
    • 31 Posts
    • 10 Thanks
    Watergirl
    • #8
    • 10th Oct 16, 6:21 PM
    • #8
    • 10th Oct 16, 6:21 PM
    We purchased a large car part from Ebay. The seller arranged the delivery.
    We then contacted said delivery company after the incident to get their insurance details.

    Thanks for the responses. Will check legal advice cover on our insurance. Will get three quotes to fix and go from there.
    • Fat Walt
    • By Fat Walt 10th Oct 16, 6:49 PM
    • 602 Posts
    • 327 Thanks
    Fat Walt
    • #9
    • 10th Oct 16, 6:49 PM
    • #9
    • 10th Oct 16, 6:49 PM
    Why don't you give Section 154 of the Road Traffic Act a go?
    • Fluffybunny80
    • By Fluffybunny80 10th Oct 16, 8:01 PM
    • 38 Posts
    • 19 Thanks
    Fluffybunny80
    would that be relevant here though being on private land?
    • Fat Walt
    • By Fat Walt 10th Oct 16, 8:15 PM
    • 602 Posts
    • 327 Thanks
    Fat Walt
    would that be relevant here though being on private land?
    Originally posted by Fluffybunny80
    Depends where their gate post was, I'd bet the vehicle was still on the road when they hit it.
    • maninthestreet
    • By maninthestreet 10th Oct 16, 8:17 PM
    • 14,890 Posts
    • 13,133 Thanks
    maninthestreet
    Assuming you have the registration number of the vehicle, you can get the insurance details from Askmid for £4.00, and make a claim directly with the insurance company.
    "You were only supposed to blow the bl**dy doors off!!"
    • forgotmyname
    • By forgotmyname 10th Oct 16, 11:56 PM
    • 23,348 Posts
    • 9,200 Thanks
    forgotmyname
    +1 Askmid and put a claim in for the insurance.

    If i thought the driver was withholding insurance info then i would report him for failing to stop.
    If its the company then i would just get the info from askmid and surprise them when their insurance asks they why they failed to report it.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Fat Walt
    • By Fat Walt 11th Oct 16, 12:49 AM
    • 602 Posts
    • 327 Thanks
    Fat Walt
    +1 Askmid and put a claim in for the insurance.

    If i thought the driver was withholding insurance info then i would report him for failing to stop.

    If its the company then i would just get the info from askmid and surprise them when their insurance asks they why they failed to report it.
    Originally posted by forgotmyname

    But he did stop, there's no requirement to provide insurance details at the scene for a damage only accident.
    • m0bov
    • By m0bov 11th Oct 16, 9:33 AM
    • 823 Posts
    • 540 Thanks
    m0bov
    But he did stop, there's no requirement to provide insurance details at the scene for a damage only accident.
    Originally posted by Fat Walt
    School holidays
    • Fat Walt
    • By Fat Walt 11th Oct 16, 9:34 AM
    • 602 Posts
    • 327 Thanks
    Fat Walt
    School holidays
    Originally posted by m0bov

    Yes, you need to get back.
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