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  • FIRST POST
    • Changie
    • By Changie 10th Oct 16, 10:01 AM
    • 7Posts
    • 1Thanks
    Changie
    Charged by Hotel for Breakfast but they won't send me a receipt
    • #1
    • 10th Oct 16, 10:01 AM
    Charged by Hotel for Breakfast but they won't send me a receipt 10th Oct 16 at 10:01 AM
    So I paid for a a work colleague to stay over night in a local hotel. We usually use the company credit card for this but the owner of the credit card was on holiday so I authorised mine for the two nights plus breakfast.
    I've been sent an emailed receipt for the hotel nights but when I got my credit card statement I noticed an additional charge. I'm fairly sure this must be for breakfast and had authorised this so that isn't really a problem.

    The issue is that I need to claim this charge on my expenses and really require the receipt to do this (I can claim without the receipt but its easier with it and better for the business).

    I have contacted the hotel on the telephone and on Email and have been promised a copy of the receipt but this hasn't been received. Is there anything more I can do?
Page 1
    • Country Cousin
    • By Country Cousin 10th Oct 16, 10:08 AM
    • 207 Posts
    • 240 Thanks
    Country Cousin
    • #2
    • 10th Oct 16, 10:08 AM
    • #2
    • 10th Oct 16, 10:08 AM
    Call them again?


    Use your credit card receipt to claim the expenses?
    • Changie
    • By Changie 10th Oct 16, 10:22 AM
    • 7 Posts
    • 1 Thanks
    Changie
    • #3
    • 10th Oct 16, 10:22 AM
    • #3
    • 10th Oct 16, 10:22 AM
    Not quite the point. As I said I can claim without the receipt but that doesn't help the business in the long run with their tax processing and I am obliged to do everything I can to keep the costs down for the business and not just myself.
    I have called them multiple times and sent multiple emails before posting this on the forum. I wouldn't waste my time if it that easy.

    My question is there something I can do to force the issue, some forceful terminology or consumer rights process where they must send me a receipt?

    I also feel very strongly that companies should be held to account when they don't fulfil their obligations to their customers, if I don't push this with them how many other customers will they be doing this to?
    • Andypandyboy
    • By Andypandyboy 10th Oct 16, 10:27 AM
    • 2,304 Posts
    • 5,865 Thanks
    Andypandyboy
    • #4
    • 10th Oct 16, 10:27 AM
    • #4
    • 10th Oct 16, 10:27 AM
    What kind of hotel was it? I would just call back and insist they do it while you are on your email. If you get no joy escalate upwards till you do. Then leave a review on TA detailing the issue.
    • Stevie Palimo
    • By Stevie Palimo 10th Oct 16, 10:27 AM
    • 2,860 Posts
    • 4,087 Thanks
    Stevie Palimo
    • #5
    • 10th Oct 16, 10:27 AM
    • #5
    • 10th Oct 16, 10:27 AM
    Two choices here either be civil about and make a rather simple call explaining why you need the information and say I will wait on the line while you organise and send it over or be uncivil about and make a big deal about it, By rights for a copy of receipt I very much doubt there is anything legal that you can do but you could say that you will post bad reviews and so on if they do not sort it out, This may not still get the desired result though.

    Surely the print out you got at the time is sufficient though here ?
    " I refuse to censor myself because it may offend someone. If you don't like me that's ok, I don't need your approval. "
    • NotRichAtAll
    • By NotRichAtAll 10th Oct 16, 11:31 AM
    • 567 Posts
    • 404 Thanks
    NotRichAtAll
    • #6
    • 10th Oct 16, 11:31 AM
    • #6
    • 10th Oct 16, 11:31 AM
    Could that possibly mean that they have not declared this extra charge through their books then?
    • Changie
    • By Changie 10th Oct 16, 12:27 PM
    • 7 Posts
    • 1 Thanks
    Changie
    • #7
    • 10th Oct 16, 12:27 PM
    • #7
    • 10th Oct 16, 12:27 PM
    Surely the print out you got at the time is sufficient though here ?
    Originally posted by Stevie Palimo
    I wasn't given any print out at the time, this has all be organised remotely over the telephone and email.

    Short of staying on the phone and physically waiting for the email to come through I've tried everything and have been and intend to be incredibly civil.
    • wealdroam
    • By wealdroam 10th Oct 16, 2:33 PM
    • 17,422 Posts
    • 14,000 Thanks
    wealdroam
    • #8
    • 10th Oct 16, 2:33 PM
    • #8
    • 10th Oct 16, 2:33 PM
    My question is there something I can do to force the issue, some forceful terminology or consumer rights process where they must send me a receipt?
    Originally posted by Changie
    No, I don't think there is.

    You need to decide whether you paid as a consumer or as a business.

    Obviously if this was a business purchase then there wouldn't be an appropriate 'consumer rights process'.
    But if it was a business purchase then I believe they must provide a vat receipt if asked.

    If it was a consumer purchase then there is no obligation for the seller to provide any receipt, although most will when asked.

    If you had been able to use the company's credit card, how would that 'help the business in the long run with their tax processing'?
    The company would still have a payment without a receipt.


    I also feel very strongly that companies should be held to account when they don't fulfil their obligations to their customers...
    Originally posted by Changie
    What obligations?
    Last edited by wealdroam; 10-10-2016 at 2:36 PM.
    • photome
    • By photome 10th Oct 16, 6:58 PM
    • 12,003 Posts
    • 7,515 Thanks
    photome
    • #9
    • 10th Oct 16, 6:58 PM
    • #9
    • 10th Oct 16, 6:58 PM
    What difference does it make to your company if you use your CC statement rather than the hotel receipt
    • Changie
    • By Changie 10th Oct 16, 7:31 PM
    • 7 Posts
    • 1 Thanks
    Changie
    What difference does it make to your company if you use your CC statement rather than the hotel receipt
    Originally posted by photome
    The company process is that expenses are claimed by submission of a receipt so they are able to reclaim tax on these business expenses. I'm obligated to try and stick to the process as best I can. If I can't produce a receipt I can still claim it without the receipt and the company isn't going to argue the payment of this. At the end of the day I'm just trying to do the right thing.
    • Changie
    • By Changie 10th Oct 16, 7:32 PM
    • 7 Posts
    • 1 Thanks
    Changie

    What obligations?
    Originally posted by wealdroam
    Thats my question really, do they have any? I think you answered that for me, thankyou
    Last edited by Changie; 10-10-2016 at 7:36 PM.
    • steampowered
    • By steampowered 10th Oct 16, 7:35 PM
    • 549 Posts
    • 477 Thanks
    steampowered
    What obligations?
    Originally posted by wealdroam
    I suppose the relevant obligation in this situation would be the hotel's obligation under Regulation 13 of the Value Added Tax Regulations 1995 to provide a VAT invoice (see http://www.legislation.gov.uk/uksi/1995/2518/regulation/13/made).

    This requires them to provide a VAT invoice whenever they supply a taxable service, and breakfast is a taxable service.

    I would just keep chasing the hotel by email until they provide the receipt. It shouldn't be difficult for them - just a quick search through their files.

    I would chase them by replying to your last email on a daily basis until you get the receipt. Sometimes people need to be prodded and chased to get the outcome you want. It is very bad customer service but that's life.
    • Lorian
    • By Lorian 10th Oct 16, 7:35 PM
    • 3,749 Posts
    • 1,974 Thanks
    Lorian
    Claim without the receipt and move on, you are wasting more in time thinking about it than the VAT on even the most costly of breakfasts amounts to.
    • peachyprice
    • By peachyprice 10th Oct 16, 7:40 PM
    • 17,339 Posts
    • 39,474 Thanks
    peachyprice
    Has the hotel confirmed the charge was for breakfast? Is it possible that the charge was for an 'adult' film but they don't want to disclose this to their guests employer?
    Accept your past without regret, handle your present with confidence and face your future without fear
    • z1a
    • By z1a 10th Oct 16, 7:42 PM
    • 293 Posts
    • 183 Thanks
    z1a
    You're assuming it's for breakfasts, it may be for pay per view porn, and that's why they're reluctant to send a printout!
    • takman
    • By takman 11th Oct 16, 8:51 AM
    • 1,542 Posts
    • 1,186 Thanks
    takman
    If your trying to get the receipt during working hours then the time you spent emailing the hotel and ringing them will have cost the company more money than what they could claim back on tax for a breakfast.
    So if you want to try and save your employer money then the best thing is to just claim it back without the receipt otherwise the cost of your time is just going to be increasing and increasing for the employer!.
    • hollydays
    • By hollydays 11th Oct 16, 9:13 AM
    • 14,587 Posts
    • 10,380 Thanks
    hollydays
    Not quite the point. As I said I can claim without the receipt but that doesn't help the business in the long run with their tax processing and I am obliged to do everything I can to keep the costs down for the business and not just myself.
    I have called them multiple times and sent multiple emails before posting this on the forum. I wouldn't waste my time if it that easy.

    My question is there something I can do to force the issue, some forceful terminology or consumer rights process where they must send me a receipt?

    I also feel very strongly that companies should be held to account when they don't fulfil their obligations to their customers, if I don't push this with them how many other customers will they be doing this to?
    Originally posted by Changie
    Forceful terminology ?
    Eventually, " if I don't get the receipt I'll be leaving a bad review on trip adviser"
    • Changie
    • By Changie 11th Oct 16, 8:59 PM
    • 7 Posts
    • 1 Thanks
    Changie
    If your trying to get the receipt during working hours then the time you spent emailing the hotel and ringing them will have cost the company more money than what they could claim back on tax for a breakfast.
    So if you want to try and save your employer money then the best thing is to just claim it back without the receipt otherwise the cost of your time is just going to be increasing and increasing for the employer!.
    Originally posted by takman
    Fair point, there is only so long I should chase it. Which I guess is why I'm giving up the emailling and phoning and wondered if I could try one more time with some code they should be working to or such like. I also think this won't be a one off so would be nice to get it sorted for future issues, we have only just started using the hotel and need to use them more often. Even though its normally paid on a company card we still need the receipt really.
    • Changie
    • By Changie 11th Oct 16, 9:01 PM
    • 7 Posts
    • 1 Thanks
    Changie
    Has the hotel confirmed the charge was for breakfast? Is it possible that the charge was for an 'adult' film but they don't want to disclose this to their guests employer?
    Originally posted by peachyprice

    Hmmmm quite possibly, they haven't no! That would be a can of worms to open up
    • daytona0
    • By daytona0 11th Oct 16, 9:32 PM
    • 1,802 Posts
    • 2,024 Thanks
    daytona0
    Weird post...

    1. You are a bit of a nit in that you are claiming back every penny spent, which in fairness is completely fine if that is what your employer allows.

    2. You, however, are only "fairly sure" that it was a breakfast charge!

    Sorry but you're a bit careless! Were you having a few drinks on company funds (if you say yes it may "open up a can of worms" )? Because I can't see how you could only be "fairly sure" about what a particular charge was on YOUR PERSONAL card. Did you get excited in the room (other users have pointed to that possibility) one night?

    Something smells really fishy.

    Really shocked that you are not confident on what the charge corresponds to, given the company card was unavailable.
    ent.
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