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  • FIRST POST
    • sparkiemalarkie
    • By sparkiemalarkie 9th Oct 16, 11:03 PM
    • 333Posts
    • 122Thanks
    sparkiemalarkie
    Faulty watch help, please.
    • #1
    • 9th Oct 16, 11:03 PM
    Faulty watch help, please. 9th Oct 16 at 11:03 PM
    Hi, I bought my son a watch from Lord Timepieces as a 21st Birthday present.

    On the first evening he wore it, the metal strap broke off from the body of the watch.
    I contacted the company and returned the watch for a replacement.

    The replacement arrived and it turned out to be a used watch with a smashed back! Clearly there had been some mistake.
    The company sent out a 3rd watch which arrived on Friday... and that one doesn't work!

    My son paid to have both the first and the third watch straps made smaller by a local Jeweller and I paid £5+ to return the first broken watch.
    Already we are £25+ down with no working watch.

    Can anyone suggest a suitable solution to this problem please?


    sparkie
    Last edited by sparkiemalarkie; 09-10-2016 at 11:05 PM.
Page 1
    • wealdroam
    • By wealdroam 9th Oct 16, 11:34 PM
    • 17,412 Posts
    • 13,983 Thanks
    wealdroam
    • #2
    • 9th Oct 16, 11:34 PM
    • #2
    • 9th Oct 16, 11:34 PM
    Hi, I bought my son a watch from Lord Timepieces as a 21st Birthday present.

    On the first evening he wore it, the metal strap broke off from the body of the watch.
    I contacted the company and returned the watch for a replacement.

    The replacement arrived and it turned out to be a used watch with a smashed back! Clearly there had been some mistake.
    The company sent out a 3rd watch which arrived on Friday... and that one doesn't work!

    My son paid to have both the first and the third watch straps made smaller by a local Jeweller and I paid £5+ to return the first broken watch.
    Already we are £25+ down with no working watch.

    Can anyone suggest a suitable solution to this problem please?


    sparkie
    Originally posted by sparkiemalarkie
    Send it back for a full refund.

    You've given no dates, but can we assume the purchase was made less than a year ago?

    The Consumer Rights Act allows the seller one attempt at a repair. They have missed this target so a refund should be forthcoming.
    Without dates it is not possible to say whether that refund should be a full or partial refund.

    How did you pay for this purchase?
    • shaun from Africa
    • By shaun from Africa 9th Oct 16, 11:51 PM
    • 8,690 Posts
    • 9,752 Thanks
    shaun from Africa
    • #3
    • 9th Oct 16, 11:51 PM
    • #3
    • 9th Oct 16, 11:51 PM
    My son paid to have both the first and the third watch straps made smaller by a local Jeweller and I paid £5+ to return the first broken watch.
    Originally posted by sparkiemalarkie
    Is it possible that the adjustment on the original watch strap could have caused it to break where it did?
    If a metal link was removed and the spring pin was incorrectly fitted, it may have weakened the pin and caused it to fail.
    • sparkiemalarkie
    • By sparkiemalarkie 10th Oct 16, 12:00 AM
    • 333 Posts
    • 122 Thanks
    sparkiemalarkie
    • #4
    • 10th Oct 16, 12:00 AM
    • #4
    • 10th Oct 16, 12:00 AM
    Send it back for a full refund.

    You've given no dates, but can we assume the purchase was made less than a year ago?

    The Consumer Rights Act allows the seller one attempt at a repair. They have missed this target so a refund should be forthcoming.
    Without dates it is not possible to say whether that refund should be a full or partial refund.

    How did you pay for this purchase?
    Originally posted by wealdroam

    The first watch was bought /ordered 9th August for a gift presented on 22nd August.


    The strap adjustment was taken from near the clasp/ buckle , the strap broke off the body of the watch.


    Even with a full refund we are £25+ out of pocket. Is there any way of addressing this ?


    Paid with Paypal


    sparkie
    Last edited by sparkiemalarkie; 10-10-2016 at 10:10 AM.
    • Manxman in exile
    • By Manxman in exile 10th Oct 16, 1:25 PM
    • 258 Posts
    • 138 Thanks
    Manxman in exile
    • #5
    • 10th Oct 16, 1:25 PM
    • #5
    • 10th Oct 16, 1:25 PM
    If the 3rd watch arrived only this Friday, and didn't work, why go to the bother of adjusting the strap on it?


    Personally, I wouldn't wear a watch with a metal bracelet - they're a bu99er to get to fit properly.
    • sparkiemalarkie
    • By sparkiemalarkie 10th Oct 16, 3:42 PM
    • 333 Posts
    • 122 Thanks
    sparkiemalarkie
    • #6
    • 10th Oct 16, 3:42 PM
    • #6
    • 10th Oct 16, 3:42 PM
    If the 3rd watch arrived only this Friday, and didn't work, why go to the bother of adjusting the strap on it?


    Personally, I wouldn't wear a watch with a metal bracelet - they're a bu99er to get to fit properly.
    Originally posted by Manxman in exile

    Naturally, my son wasn't aware that it didn't work before getting it adjusted. He trusted that it had been checked before being dispatched.
    I trusted that it would be in working condition......
    When you buy something you expect it to be fit for purpose.
    • maninthestreet
    • By maninthestreet 10th Oct 16, 8:03 PM
    • 14,888 Posts
    • 13,132 Thanks
    maninthestreet
    • #7
    • 10th Oct 16, 8:03 PM
    • #7
    • 10th Oct 16, 8:03 PM
    So much did you pay for this watch??
    "You were only supposed to blow the bl**dy doors off!!"
    • Joe Horner
    • By Joe Horner 11th Oct 16, 5:32 PM
    • 3,658 Posts
    • 3,031 Thanks
    Joe Horner
    • #8
    • 11th Oct 16, 5:32 PM
    • #8
    • 11th Oct 16, 5:32 PM
    Personally, I wouldn't wear a watch with a metal bracelet - they're a bu99er to get to fit properly.
    Originally posted by Manxman in exile
    They're a piece of cake if the person doing the adjusting knows what they're doing. The biggest mistake most make is taking equal amounts out from both sides - with most clasps doing that makes them sit wrong (usually too far towards the 12)

    OP, depending on the watch (not many current ones have "properly" integral bracelets) the original fault is likely to have been a simple 50p spring bar. It could quite easily have been either strained or removed and then not refitted properly during the sizing. Sadly, that doesn't help you much at the point you're at.

    Assuming it's a quartz watch it's worth getting somewhere TRUSTWORTHY to check it's not just the battery. done right the seller won't even know it's been opened if it does need to go back again.

    The cell is usually fitted by the movement maker, the movement goes into stock until it's bought by the watch company, who fit it and put the watch into stock until it's bought by the retailer, then it sits in stock until you get it. It's quite easy to use up the life of a battery by that time!
    • theonlywayisup
    • By theonlywayisup 11th Oct 16, 6:35 PM
    • 9,686 Posts
    • 6,504 Thanks
    theonlywayisup
    • #9
    • 11th Oct 16, 6:35 PM
    • #9
    • 11th Oct 16, 6:35 PM
    Is it me? I cannot find a UK (or any) address on their website. I cannot see a VAT number (assuming they are a decent sized company) or any company info.

    I mean, really?

    In the very unlikely occurrence that you are unsatisfied with your Lord Timepiece there are damages, or you just inherited £50,000 and want a Rolex instead; we offer a 30-day unconditional money back guarantee.
    If your timepiece was damaged in the shipping process please send us a few pictures of the damages within 3 days of receiving to hello@lordtimepieces.com – we will be in touch and arrange another to be shipped.

    Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
    Color? No, colour.

    3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)
    Oh.

    1. Quality Issues:

    We will be responsible for an exchange or refund if there are any product quality problems within 30 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.

    2. Non Quality Issues:

    For all products, if a customer returns a product, within 7 days after receiving it, for non quality reasons, we will offer a refund of 85% of the original product price. (15% is for the shipping fee which cannot be returned)
    OP, have a read of their twitter.

    Send the watch back and ask for a full refund.

    To add, you don't have any redress with Paypal now other than a chargeback - IF - you can persuade your card provider to allow one.
    Last edited by theonlywayisup; 11-10-2016 at 6:45 PM.
    "I suggest you read who's thread this is and you will find its MINE". sic
    • mije1983
    • By mije1983 11th Oct 16, 8:13 PM
    • 2,157 Posts
    • 17,234 Thanks
    mije1983
    And to add to the above post:

    SECTION 18 - GOVERNING LAW

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 71 Westbourne Road Huddersfield GB HD1 4LG.

    I'm not familiar with the laws of 71 Westbourne Road

    • photome
    • By photome 11th Oct 16, 8:31 PM
    • 11,997 Posts
    • 7,515 Thanks
    photome
    Is this yet another Chinese scam site?

    Why would anyone buy from a website with no contact details on other than an email

    Sorry doesn't help you OP but what did make you buy from them
    • hollydays
    • By hollydays 11th Oct 16, 8:32 PM
    • 14,583 Posts
    • 10,377 Thanks
    hollydays
    Also the trademark Lord timepieces is in the name of this person
    Who appears to be director of a company called appvertise limited in Huddersfield.

    http://www.endole.co.uk/company/09562834/appvertise-ltd

    22 years old. Got a Facebook page.

    Googling brings this from the website

    "If you wish to opt out of receiving offers directly from Lord Timepieces, you can unsubscribe by following the opt-out instructions in the emails that they send you located at the footer of the communication. We can be reached by postal mail at Lord Timepieces 329 Bradford Road Fartown Huddersfield HD1 6ER United Kingdom. You can email us at hello@lordtimepieces.com with questions, comments or suggestions."
    Last edited by hollydays; 11-10-2016 at 9:04 PM.
    • wealdroam
    • By wealdroam 11th Oct 16, 8:41 PM
    • 17,412 Posts
    • 13,983 Thanks
    wealdroam
    I'm not familiar with the laws of 71 Westbourne Road
    Originally posted by mije1983
    Well don't swot up on them too hard - it looks like their registered office moved from there about eighteen months ago.
    • hollydays
    • By hollydays 11th Oct 16, 9:00 PM
    • 14,583 Posts
    • 10,377 Thanks
    hollydays
    Some views on LORD TIMEPIECES -non too flattering -they are cheap Chinese watches, I'm afraid.

    http://lordtimepieceofshit.blogspot.co.uk

    https://www.reddit.com/r/Watches/comments/3zinzl/question_has_anyone_heard_of_this_manufacturer/


    http://watchlords.com/forum/viewtopic.php?f=1&t=31405&sid=b1608bebc93e0aef74bc 0daab8f9962b
    Last edited by hollydays; 11-10-2016 at 9:11 PM.
    • theonlywayisup
    • By theonlywayisup 11th Oct 16, 9:02 PM
    • 9,686 Posts
    • 6,504 Thanks
    theonlywayisup
    Yes, the address in Westbourne Road, is a tailor, with poor reviews. He isn't a watchmaker though.


    OP, further to my post above regarding Paypal. You may have redress, if you word your dispute carefully.

    Assuming you have no other means of reclaiming your money, some in your position may open a SNAD (significantly not as described) dispute. This type of dispute is not a guarantee and is only relevant if an item arrived faulty/broken. Paypal disputes do not allow for replacements.

    An ordinary SNAD would mean a watch arrived broken/faulty/defective. Paypal would ask buyer and seller to provide any evidence, a smashed back photo, or broken clasp would do. Paypal would then ask the buyer to return said item via an online trackable means. After return delivery is confirmed, Paypal reverse the payment.

    In your case, you couldn't reclaim your losses already incurred and the returns postage would also be payable, therefore someone in a similar position may not find it financially viable.

    Paypal SNAD cases, shouldn't be too detailed. It would be sufficient to explain a faulty/broken watch was received and a refund was required. Anything else might muddy the waters.
    Last edited by theonlywayisup; 11-10-2016 at 9:12 PM.
    "I suggest you read who's thread this is and you will find its MINE". sic
    • hollydays
    • By hollydays 11th Oct 16, 9:18 PM
    • 14,583 Posts
    • 10,377 Thanks
    hollydays
    http://appvertise.co.uk/contact-us/
    This is his appvertise contact details
    Which are the address of Kim's barbers, meltham, Holmfirth who also gave a facebook page.

    On LinkedIn he claims to work for Apple.
    Last edited by hollydays; 11-10-2016 at 9:29 PM.
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