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    • Topcat2007
    • By Topcat2007 9th Oct 16, 6:54 PM
    • 45Posts
    • 14Thanks
    Faulty replacement item
    • #1
    • 9th Oct 16, 6:54 PM
    Faulty replacement item 9th Oct 16 at 6:54 PM
    I purchased a bread machine last November, it was and still is a Which?Best Buy. In July this year it developed a fault and Lakeland replaced it, no fuss. Now the replacement has developed the same fault. I have emailed them with pictures of the bread produced and expect a reply tomorrow but wondered what my rights were in this situation, as the faulty item was a replacement. I would like a refund as I would like to buy another model which they don't stock, their alternatives are much more expensive and a £60 credit voucher is not a lot of use to me. Thank you.
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    • hollydays
    • By hollydays 9th Oct 16, 7:09 PM
    • 14,465 Posts
    • 10,252 Thanks
    • #2
    • 9th Oct 16, 7:09 PM
    • #2
    • 9th Oct 16, 7:09 PM
    Whatever your rights, Lakeland have excellent customer service and I'd expect them to refund you .
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