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  • FIRST POST
    • molerat
    • By molerat 8th Oct 16, 5:40 PM
    • 17,469Posts
    • 11,694Thanks
    molerat
    Can't Change Avatar
    • #1
    • 8th Oct 16, 5:40 PM
    Can't Change Avatar 8th Oct 16 at 5:40 PM
    I have a bank of avatars, all below 80x80 and mostly around 4kb, which I cycle through and have done successfully for a few years. Today I decided that it was about time for a new one but the forum comes up with " Invalid Avatar Specified". What is going on ?
    Last edited by molerat; 08-10-2016 at 5:49 PM.
    www.helpforheroes.org.uk/donations.html
Page 1
    • molerat
    • By molerat 12th Oct 16, 10:52 AM
    • 17,469 Posts
    • 11,694 Thanks
    molerat
    • #2
    • 12th Oct 16, 10:52 AM
    • #2
    • 12th Oct 16, 10:52 AM
    Anyone else having the problem ?
    www.helpforheroes.org.uk/donations.html
    • molerat
    • By molerat 12th Oct 16, 5:16 PM
    • 17,469 Posts
    • 11,694 Thanks
    molerat
    • #3
    • 12th Oct 16, 5:16 PM
    • #3
    • 12th Oct 16, 5:16 PM
    So yet another forum "glitch"
    www.helpforheroes.org.uk/donations.html
    • elsiepac
    • By elsiepac 21st Oct 16, 10:52 AM
    • 1,352 Posts
    • 9,933 Thanks
    elsiepac
    • #4
    • 21st Oct 16, 10:52 AM
    • #4
    • 21st Oct 16, 10:52 AM
    I am having the same problem. Trying to upload a JPG image, 80x80 pixels, 3KB in size. Invalid Avatar Specified every time. I tried removing my old avatar which worked fine. Then tried applying one of the generic ones, which is also fine. Tried to upload again... nope! Very frustrating! I've sent an email to forumteam@moneysavingexpert.com but seeing as you posted this weeks ago and have had no response, it doesn't bode too well!
    I'm a Board Guide on the Old Style, Greenfingered, Energy & Going Out Deals boards which means I'm a volunteer to help the boards run smoothly and I can move and merge threads there. Please remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this) Any views are mine and not the official line of MoneySavingExpert.
    GC: Nov £0/£165 | Oct £220/£220 | Sep £244.34/£250 | Aug £190.38/£200 | Jul £194.08/£150 | Jun £179.03/£150 | May £158.54/£150 | Apr £316.94/£200 | Mar £170.47/£120 | Feb £199.45/£160
    Vegan 27-8-13
    • MSE Matt
    • By MSE Matt 21st Oct 16, 11:44 AM
    • 75 Posts
    • 114 Thanks
    MSE Matt
    • #5
    • 21st Oct 16, 11:44 AM
    • #5
    • 21st Oct 16, 11:44 AM
    Hi Guys, we are looking into this now for you. Apologies on the delay. /Matt
    • MSE Matt
    • By MSE Matt 21st Oct 16, 3:09 PM
    • 75 Posts
    • 114 Thanks
    MSE Matt
    • #6
    • 21st Oct 16, 3:09 PM
    • #6
    • 21st Oct 16, 3:09 PM
    Hi all, Thanks for flagging this issue. Our tech team are looking into it now and we'll update as soon as we know what the problem is. Please bear with us during this time as we find out what the issue is.
    Thanks
    Matt
    • elsiepac
    • By elsiepac 24th Oct 16, 5:56 PM
    • 1,352 Posts
    • 9,933 Thanks
    elsiepac
    • #7
    • 24th Oct 16, 5:56 PM
    • #7
    • 24th Oct 16, 5:56 PM
    Thanks Matt - is it you I've been speaking with on email today? Let me know if you need any more screenshots or whatever!

    Lee-anne
    I'm a Board Guide on the Old Style, Greenfingered, Energy & Going Out Deals boards which means I'm a volunteer to help the boards run smoothly and I can move and merge threads there. Please remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this) Any views are mine and not the official line of MoneySavingExpert.
    GC: Nov £0/£165 | Oct £220/£220 | Sep £244.34/£250 | Aug £190.38/£200 | Jul £194.08/£150 | Jun £179.03/£150 | May £158.54/£150 | Apr £316.94/£200 | Mar £170.47/£120 | Feb £199.45/£160
    Vegan 27-8-13
    • MSE Matt
    • By MSE Matt 25th Oct 16, 11:26 AM
    • 75 Posts
    • 114 Thanks
    MSE Matt
    • #8
    • 25th Oct 16, 11:26 AM
    • #8
    • 25th Oct 16, 11:26 AM
    Hi Lee-anne,

    No it was my colleague MSE Jessica.

    We'll update on this as soon as we know what the problem is.

    regards
    • baby_lemonade
    • By baby_lemonade 28th Oct 16, 2:34 PM
    • 712 Posts
    • 1,467 Thanks
    baby_lemonade
    • #9
    • 28th Oct 16, 2:34 PM
    • #9
    • 28th Oct 16, 2:34 PM
    same here, tried changing avatar and got invalid avatar specified message
    • molerat
    • By molerat 8th Nov 16, 1:51 PM
    • 17,469 Posts
    • 11,694 Thanks
    molerat
    Obviously been put in the to do one day maybe tray
    www.helpforheroes.org.uk/donations.html
    • timeism0ney
    • By timeism0ney 10th Nov 16, 9:16 AM
    • 34 Posts
    • 18 Thanks
    timeism0ney
    Same problem.
    • macpep1
    • By macpep1 10th Nov 16, 3:50 PM
    • 1,722 Posts
    • 26,888 Thanks
    macpep1
    Avatar Problem
    I have been off the forums for a while but came back on today, tried to change my Avatar & keep getting a message saying Invalid Avatar Specified, was this never resolved?
    Gratitude is the best Attitude
    Long Term Flylady
    • molerat
    • By molerat 10th Nov 16, 6:49 PM
    • 17,469 Posts
    • 11,694 Thanks
    molerat
    I have been off the forums for a while but came back on today, tried to change my Avatar & keep getting a message saying Invalid Avatar Specified, was this never resolved?
    Originally posted by macpep1
    Obviously been put in the to do one day maybe tray
    Originally posted by molerat
    ........................................
    www.helpforheroes.org.uk/donations.html
    • jrtfan
    • By jrtfan 11th Nov 16, 1:23 AM
    • 1,075 Posts
    • 1,633 Thanks
    jrtfan
    Same problem here too. Happened a couple of months ago now, I just didn't think to flag it as an issue.
    • joansgirl
    • By joansgirl 11th Nov 16, 10:22 AM
    • 12,980 Posts
    • 49,365 Thanks
    joansgirl
    Come on MSE, sort this out!!!!!!!
    • mattytun
    • By mattytun 11th Nov 16, 2:54 PM
    • 13,431 Posts
    • 231,635 Thanks
    mattytun
    I don't understand MSE it's always flagging issues about other websites glitches which is a good thing "banks" "retail stores" customer service etc.

    But when it comes to its glitches and keeping the people informed its useless. I've been on loads of forums over the years, and as soon as there is a glitch, it is sorted or at least their people are informed all the time with updates.
    Last edited by mattytun; 11-11-2016 at 2:59 PM.
    Can't sleep, quit counting sheep and talk directly to the shepherd
    • Mandelbrot
    • By Mandelbrot 11th Nov 16, 8:46 PM
    • 8,640 Posts
    • 18,719 Thanks
    Mandelbrot
    I don't understand MSE it's always flagging issues about other websites glitches which is a good thing "banks" "retail stores" customer service etc.

    But when it comes to its glitches and keeping the people informed its useless. I've been on loads of forums over the years, and as soon as there is a glitch, it is sorted or at least their people are informed all the time with updates.
    Originally posted by mattytun
    Consider how long it is taking them to simply update the picture at top right ...

    http://forums.moneysavingexpert.com/showpost.php?p=70529427&postcount=10

    http://forums.moneysavingexpert.com/showpost.php?p=70530763&postcount=11

    http://forums.moneysavingexpert.com/showpost.php?p=70530816&postcount=12
    Last edited by Mandelbrot; 11-11-2016 at 9:07 PM.
    • mattytun
    • By mattytun 12th Nov 16, 1:48 PM
    • 13,431 Posts
    • 231,635 Thanks
    mattytun

    This part of the forum is called "site Feedback" so they should be checking this section of the forum every 1hour or something for forum glitches its turning into a joke.
    Can't sleep, quit counting sheep and talk directly to the shepherd
    • parking_question_chap
    • By parking_question_chap 13th Nov 16, 7:33 PM
    • 1,413 Posts
    • 1,236 Thanks
    parking_question_chap
    Also getting the message.

    Sort it out please.
    • joansgirl
    • By joansgirl 15th Nov 16, 6:10 PM
    • 12,980 Posts
    • 49,365 Thanks
    joansgirl
    I've just had an e mail from them stating the tech team are hoping to sort it out next week
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