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  • FIRST POST
    • Chrisjk
    • By Chrisjk 7th Oct 16, 8:35 PM
    • 5Posts
    • 0Thanks
    Chrisjk
    Left Virgin media, but they have still taken next months payment
    • #1
    • 7th Oct 16, 8:35 PM
    Left Virgin media, but they have still taken next months payment 7th Oct 16 at 8:35 PM
    Hi All, after 19 years with VM, and the fact that they no longer want loyal customers, I took up the offer from Martin for Sky.

    However VM have still taken next months bill payment from My bank account, They say they will send Me a cheque back for any money owed to Me.

    Has anyone had this happen to them,and if so how long did it take to get your cheque?

    Thanks
    Chris
Page 1
    • teddysmum
    • By teddysmum 7th Oct 16, 10:25 PM
    • 5,795 Posts
    • 3,425 Thanks
    teddysmum
    • #2
    • 7th Oct 16, 10:25 PM
    • #2
    • 7th Oct 16, 10:25 PM
    Hi All, after 19 years with VM, and the fact that they no longer want loyal customers, I took up the offer from Martin for Sky.

    However VM have still taken next months bill payment from My bank account, They say they will send Me a cheque back for any money owed to Me.

    Has anyone had this happen to them,and if so how long did it take to get your cheque?

    Thanks
    Chris
    Originally posted by Chrisjk
    That's usual with other providers, as they must take until you actually leave their network, then give a refund.
    • AndyPK
    • By AndyPK 7th Oct 16, 10:50 PM
    • 1,532 Posts
    • 398 Thanks
    AndyPK
    • #3
    • 7th Oct 16, 10:50 PM
    • #3
    • 7th Oct 16, 10:50 PM
    Yeap. Took 1 month for the cheque to arrive
    • Chrisjk
    • By Chrisjk 8th Oct 16, 1:02 PM
    • 5 Posts
    • 0 Thanks
    Chrisjk
    • #4
    • 8th Oct 16, 1:02 PM
    • #4
    • 8th Oct 16, 1:02 PM
    Ok Thanks for the replys, I guess I will just have to some patience.
    • glentoran99
    • By glentoran99 8th Oct 16, 1:23 PM
    • 3,709 Posts
    • 2,571 Thanks
    glentoran99
    • #5
    • 8th Oct 16, 1:23 PM
    • #5
    • 8th Oct 16, 1:23 PM
    If they shouldn't have taken it, contact your bank, tell them you want it refunded under the direct debit guarantee and you will get in immediately
    • JB162
    • By JB162 11th Oct 16, 12:01 AM
    • 41 Posts
    • 20 Thanks
    JB162
    • #6
    • 11th Oct 16, 12:01 AM
    • #6
    • 11th Oct 16, 12:01 AM
    It can happen.

    It depends on your billing cycle and when the disconnection goes through.

    Once your account is disconnected and a final bill is produced, any credit left on the account will be sent by Cheque within 7 to 10 workings days.

    Don't use the DD Guarantee Scheme as it will cause you more hassle than it's worth, as if you claim the DD back and your final bill is done and if you have anything to pay, it's causes no end of issues. Late fee's, Payment Processing fee's ect.
    • Moneyineptitude
    • By Moneyineptitude 12th Oct 16, 12:28 AM
    • 17,229 Posts
    • 7,769 Thanks
    Moneyineptitude
    • #7
    • 12th Oct 16, 12:28 AM
    • #7
    • 12th Oct 16, 12:28 AM
    I took up the offer from Martin for Sky.
    Originally posted by Chrisjk
    Martin Lewis has nothing to do with this site (nowadays) or Sky (ever).
    • Buzby
    • By Buzby 13th Oct 16, 10:23 PM
    • 7,924 Posts
    • 2,893 Thanks
    Buzby
    • #8
    • 13th Oct 16, 10:23 PM
    • #8
    • 13th Oct 16, 10:23 PM
    Sky will do the same to you when you leave them, but will credit the account they took the money from - usually 4 weeks after service ends.
    • Chrisjk
    • By Chrisjk 2nd Nov 16, 10:37 PM
    • 5 Posts
    • 0 Thanks
    Chrisjk
    • #9
    • 2nd Nov 16, 10:37 PM
    • #9
    • 2nd Nov 16, 10:37 PM
    Well I left VM on the 29/09/16, I have had a written final bill from them showing that they owe me 50 odd quid. But I still have not had the money paid back to myself.
    • Forwandert
    • By Forwandert 20th Nov 16, 10:53 AM
    • 995 Posts
    • 1,099 Thanks
    Forwandert
    Cancelled mid September. Recieved a cheque yesterday.
    • teddysmum
    • By teddysmum 20th Nov 16, 6:42 PM
    • 5,795 Posts
    • 3,425 Thanks
    teddysmum
    Sky will do the same to you when you leave them, but will credit the account they took the money from - usually 4 weeks after service ends.
    Originally posted by Buzby


    Mine was credited on the next billing date after cut off, but they didn't have time to refund, as I took the latest bribe (too good to miss).
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