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  • FIRST POST
    • flowersandstars
    • By flowersandstars 7th Oct 16, 7:25 PM
    • 1Posts
    • 0Thanks
    flowersandstars
    Damaged/Scratched bumper Motability Car -Quandary
    • #1
    • 7th Oct 16, 7:25 PM
    Damaged/Scratched bumper Motability Car -Quandary 7th Oct 16 at 7:25 PM
    Hi there everyone,

    I am hoping you can advise me!

    Today whilst out shopping, my car was damaged on the front bumper. It's basically just scratched paint work and nothing more than cosmetic.

    What makes my experience rather odd and rare is that the lady who did it actually informed the shop I was in about the incident, and they found me by announcing my car reg over the tannoy.

    She was waiting outside for me and was very genuinely sorry for the mistake, and had her personal details all written out for me.

    I thanked her for her honestly and she requested if I would perhaps get private quotes for the work to be done rather than going through my insurance, as she didn't want to raise her premiums.

    Now, the thing is I have a motability car on behalf of my son - he's only 8 and obviously can't drive himself, so I drive the car on his behalf.

    I know this might sound like a crazy idea, but should I charge the woman for the damage given that it's a motability car and the damage will, I'm guessing, be covered by the scheme as it is only superficial and cosmetic?

    I was amazed by her honesty, and I thought it might be nice to give a nice, honest person a break?

    Or will I ultimately end up paying for this damage and be penalised by motability in some way if I don't get it sorted out and have the insurance use her details?

    Or should I just get quotes and take the money and get the damage fixed privately without involving motability?

    I guess I'm a bit soft, and this is really a moral quandary.
    Any opinions and advice you have on the subject will be greatly appreciated!
Page 1
    • Ames
    • By Ames 7th Oct 16, 8:01 PM
    • 15,445 Posts
    • 26,299 Thanks
    Ames
    • #2
    • 7th Oct 16, 8:01 PM
    • #2
    • 7th Oct 16, 8:01 PM
    Depending how bad it is you could lose the good condition bonus, which is £200 at the end of the lease. They have a fairly high tolerance for damage though.
    Unless I say otherwise 'you' means the general you not you specifically.


    Recent reads: Everyday Sexism by Laura Bates. Headscarves and Hymens by Mona Eltahawy. Justice - What is the Right Thing To Do by Michael Sandel. Is Multiculturalism Bad For Women by Susan Moller Okin.
    • missile
    • By missile 8th Oct 16, 8:17 AM
    • 8,317 Posts
    • 3,947 Thanks
    missile
    • #3
    • 8th Oct 16, 8:17 AM
    • #3
    • 8th Oct 16, 8:17 AM
    Even a minor scratch can be very expensive to repair. I would get it repaired by chips away and ask her to pay.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • kingfisherblue
    • By kingfisherblue 8th Oct 16, 4:49 PM
    • 6,804 Posts
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    kingfisherblue
    • #4
    • 8th Oct 16, 4:49 PM
    • #4
    • 8th Oct 16, 4:49 PM
    Can I just ask how you know it's nothing more than cosmetic? There may be unseen damage behind the bumper, so it's probably best to get it checked out.
    • SuzieSue
    • By SuzieSue 8th Oct 16, 8:24 PM
    • 3,313 Posts
    • 3,663 Thanks
    SuzieSue
    • #5
    • 8th Oct 16, 8:24 PM
    • #5
    • 8th Oct 16, 8:24 PM
    Depending how bad it is you could lose the good condition bonus, which is £200 at the end of the lease. They have a fairly high tolerance for damage though.
    Originally posted by Ames
    The bonus is now £250.

    It's a difficult one, but you really should tell the insurance company as should she. I know you want to reward her for being honest, but you both need to be honest with your insurance companies. If you are not then you might not be covered if they ever find out.
    • baccyman
    • By baccyman 18th Oct 16, 4:58 PM
    • 305 Posts
    • 143 Thanks
    baccyman
    • #6
    • 18th Oct 16, 4:58 PM
    • #6
    • 18th Oct 16, 4:58 PM
    I recently handed back my mobility car and it had some minor scratches on the bumper that was caused by someone reversing into my car and I had no problems with it when I handed the car over and I received my bonus for handing the car back in good condition.
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