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  • FIRST POST
    • pedge1511
    • By pedge1511 7th Oct 16, 10:52 AM
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    pedge1511
    0 WOW
    Help with Thomson holiday complaint.
    • #1
    • 7th Oct 16, 10:52 AM
    0 WOW
    Help with Thomson holiday complaint. 7th Oct 16 at 10:52 AM
    Hi,

    Just looking for some help with a complaint I have made regarding my holiday with Thomson's. I traveled to Marmaris, Turkey in August with my girlfriend. Long story short we stayed at the Casa De Maris which was part of Thomson's Platinum range. Our first concerns about the hotel related to the riots in Turkey. A few days before we flew we read a review about the hotel. It mentioned how the hotel had been targeted during the riots and there are still bullet holes in the windows. Obviously this was a worry for us, should Thomson's have informed us of this?

    We had various other concerns with the hotel which included the Thomson's Rep photographing our possessions and showing hotel staff. However the main complaint and most serious, happened on our final night. Just before midnight my partner went to the pool bar to get us some drinks. On the way she visited the toilets located to the side of the pool. She was followed by one of the hotel managers who shut her in the toilet and demanded to have sex with her. She attempted to get past him and screamed. He continued to insist that they have sex. Eventually my partner managed to push past him and run away. Straight away we complained to the hotel staff.
    Obviously the complain was escalated, however the staff where not helpful. They walked us around the hotel pointing at random staff despite us already telling them who it was. In my opinion the staff member had planned it as he had spent the previous day finding out about our flight times etc. As the staff are aware, the Thomsons rep was off on that day so we had nobody from Thomsons to speak to directly.

    When we returned we complained to Thomsons. After being told that a letter has been sent to us I finally got sick of waiting for it and called them. I was told all Thomsons would offer us is some counseling. The lady who I spoke to was very unhelpful and commented that they are a buisness and would never accept liability for what happened. She went on to say that the hotel is investigating what happened but the results of the investigation would remain confidential. I explained that I was concerned that other guests in the hotel may be targeted by the staff member but this was again brushed aside. She stated that this was the final decision on the matter and if I wanted to take it further I would have to instruct a solicitor.

    I don't feel that Thomson's have helped us in any way or dealt with our complaint in a professional manner. Is there anything else I can do to escalate this complaint? The lady I spoke to said that they never offer compensation, however our holiday was ruined by what happened so I feel that we are entitled to something.

    Thanks for the help.
Page 1
    • Caz3121
    • By Caz3121 7th Oct 16, 11:11 AM
    • 9,961 Posts
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    Caz3121
    • #2
    • 7th Oct 16, 11:11 AM
    • #2
    • 7th Oct 16, 11:11 AM
    Did the hotel contact the Police or did you? Have you given Thomson the Police reference?
    • leylandsunaddict
    • By leylandsunaddict 7th Oct 16, 11:26 AM
    • 805 Posts
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    leylandsunaddict
    • #3
    • 7th Oct 16, 11:26 AM
    • #3
    • 7th Oct 16, 11:26 AM
    It mentioned how the hotel had been targeted during the riots and there are still bullet holes in the windows. Obviously this was a worry for us, should Thomson's have informed us of this?
    Why should Thomson inform you of past event that wouldn't affect your holiday and I've only seen one review that mentions it, so obviously not a major concern to everyone.

    We had various other concerns with the hotel which included the Thomson's Rep photographing our possessions and showing hotel staff.
    How was a Thomson rep in a position to photograph your possessions? If they did it has nothing to do with the hotel.

    With regards to the alleged attempted sexual encounter, did you complete a police report at the time, so everything is logged? Presumably she would have had bruises where he'd tried to stop her from 'escaping'. Were these photographed and documented, or did he just stand in the doorway but not try to restrain her? Have you sent a copy of the police report with your complaint to Thomson.

    Did you ring Thomson 24hr emergency number so a rep could come straight out to assist you? If it wasn't reported to the police at the time then I really don't think you can do much as this stage. It's never been made official.
    • Westin
    • By Westin 7th Oct 16, 3:25 PM
    • 921 Posts
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    Westin
    • #4
    • 7th Oct 16, 3:25 PM
    • #4
    • 7th Oct 16, 3:25 PM
    Once reported to the police at the time of the alleged incident it would have become a police matter for investigation and action for the police to take if found a crime had been committed.

    Whilst Thomson can do some investigation themselves the police investigation would take precedence. Likely that Thomson would have no ability or any right to get involved or seek information from the police investigation.

    I would have thought Thomson would have however provided support, translation services etc if this was reported to them at the time of the alleged incident. They have a 24/7 contact number.

    There is also a British consulate representative in Marmaris who could have been called upon at the time.

    I'm afraid you lost me on the Thomson rep photographing your possessions a few days before this incident. Are we getting the full story? By chance had you made allegations of theft from the hotel and perhaps suggested the hotel staff were involved? This might possibly explain the photo episode (but strange). Could perhaps also suggest there had been some ill feelings between you and the hotel?

    Care to share more information on the photography situation and clarify if any other incidents whilst on your holiday. Not sure we have the full picture.
    Last edited by Westin; 07-10-2016 at 8:59 PM.
    • k3lvc
    • By k3lvc 7th Oct 16, 3:37 PM
    • 1,477 Posts
    • 2,261 Thanks
    k3lvc
    • #5
    • 7th Oct 16, 3:37 PM
    • #5
    • 7th Oct 16, 3:37 PM
    Our first concerns about the hotel related to the riots in Turkey. A few days before we flew we read a review about the hotel. It mentioned how the hotel had been targeted during the riots and there are still bullet holes in the windows. Obviously this was a worry for us, should Thomson's have informed us of this?
    Originally posted by pedge1511

    Having been in the area at a similar time are you sure of this or just taking someone's third hand 'review' as gospel ?


    On the rest of it I'm not quite sure what to make of it - is there a part of the story you're not telling us as none of it stacks up with the reputation or reviews that the place has
    • z1a
    • By z1a 7th Oct 16, 8:40 PM
    • 293 Posts
    • 183 Thanks
    z1a
    • #6
    • 7th Oct 16, 8:40 PM
    • #6
    • 7th Oct 16, 8:40 PM
    So, a man tried forcing your girlfriend into sex, and you made a complaint!
    Bet she feels real safe with you now, are you a man or a mouse?
    • Mr Wangers Wang
    • By Mr Wangers Wang 7th Oct 16, 8:50 PM
    • 55 Posts
    • 36 Thanks
    Mr Wangers Wang
    • #7
    • 7th Oct 16, 8:50 PM
    • #7
    • 7th Oct 16, 8:50 PM
    I'm afraid to say, and there will no doubt be the thought police on here rebuking this. But Muslim countries around the middle east/Northern Africa are notorious for this type of behaviour.

    I would love to say it's a minority but it really is not. I have seen how men behave towards my wife when I am present, I can only imagine how they would be if she was alone. Jeering, sneering, salivating, it is disgraceful. My 15 year old daughter was groped several times in Morocco, my wife propositioned multiple times in Egypt and to be honest, Turks are super dodgy anyway.

    Countries I have witnessed misogyny around that area on a frequent scale are as follows, in order of hassle:

    Egypt
    Saudi Arabia
    Turkey
    Morocco

    But then in a part of the world that treats women as second class citizens, what can you really expect. As disgraceful and disgusting as it is. You chose to go there, just like I did :/
    • leylandsunaddict
    • By leylandsunaddict 7th Oct 16, 8:52 PM
    • 805 Posts
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    leylandsunaddict
    • #8
    • 7th Oct 16, 8:52 PM
    • #8
    • 7th Oct 16, 8:52 PM
    It's not unheard of for females to make allegations about staff, when it's actually been them that have 'fancied' the guy in question, and the guy didn't want to know. It happened a couple of times where I used to work many years ago.

    Not saying this is the case in this instance, but the story definitely has huge gaps in it. My OH is the least aggressive person I know, but had someone done what the OP is alleging happened he'd have frogged marched me off to the police to report it, whether I wanted to go or not!
    • jonesMUFCforever
    • By jonesMUFCforever 7th Oct 16, 8:56 PM
    • 23,188 Posts
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    jonesMUFCforever
    • #9
    • 7th Oct 16, 8:56 PM
    • #9
    • 7th Oct 16, 8:56 PM
    OP - you don't go to the police about the attack on your partner but you seem to want to get some money back from Thomsons for something out of their control - classy real classy.
    What goes around - comes around
    give lots and you will always receive lots
    • maman
    • By maman 8th Oct 16, 5:56 PM
    • 14,998 Posts
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    maman
    I'm afraid to say, and there will no doubt be the thought police on here rebuking this. But Muslim countries around the middle east/Northern Africa are notorious for this type of behaviour.

    I would love to say it's a minority but it really is not. I have seen how men behave towards my wife when I am present, I can only imagine how they would be if she was alone. Jeering, sneering, salivating, it is disgraceful. My 15 year old daughter was groped several times in Morocco, my wife propositioned multiple times in Egypt and to be honest, Turks are super dodgy anyway.

    Countries I have witnessed misogyny around that area on a frequent scale are as follows, in order of hassle:

    Egypt
    Saudi Arabia
    Turkey
    Morocco

    But then in a part of the world that treats women as second class citizens, what can you really expect. As disgraceful and disgusting as it is. You chose to go there, just like I did :/
    Originally posted by Mr Wangers Wang
    That's a massive generalisation. I've been holidaying in Turkey for 20+ years and always felt safe. I'd agree that the government is pushing what's been a secular country for almost a hundred years towards Islam but hardly fair to demonise all Turks.
    • meer53
    • By meer53 8th Oct 16, 7:50 PM
    • 8,361 Posts
    • 11,920 Thanks
    meer53
    I'm afraid to say, and there will no doubt be the thought police on here rebuking this. But Muslim countries around the middle east/Northern Africa are notorious for this type of behaviour.

    I would love to say it's a minority but it really is not. I have seen how men behave towards my wife when I am present, I can only imagine how they would be if she was alone. Jeering, sneering, salivating, it is disgraceful. My 15 year old daughter was groped several times in Morocco, my wife propositioned multiple times in Egypt and to be honest, Turks are super dodgy anyway.

    Countries I have witnessed misogyny around that area on a frequent scale are as follows, in order of hassle:

    Egypt
    Saudi Arabia
    Turkey
    Morocco

    But then in a part of the world that treats women as second class citizens, what can you really expect. As disgraceful and disgusting as it is. You chose to go there, just like I did :/
    Originally posted by Mr Wangers Wang
    Load of rubbish. I've travelled to Turkey as a single woman and also with 2 teenage girls. Never have we felt unsafe or threatened by any Turkish males. Turks are NOT "super dodgy"
    • peachyprice
    • By peachyprice 8th Oct 16, 9:48 PM
    • 17,312 Posts
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    peachyprice
    Turks are NOT "super dodgy"
    Originally posted by meer53
    Oh I don't know, even my Turkish friend says never trust a Turk
    Accept your past without regret, handle your present with confidence and face your future without fear
    • Mr Wangers Wang
    • By Mr Wangers Wang 8th Oct 16, 9:50 PM
    • 55 Posts
    • 36 Thanks
    Mr Wangers Wang
    Load of rubbish. I've travelled to Turkey as a single woman and also with 2 teenage girls. Never have we felt unsafe or threatened by any Turkish males. Turks are NOT "super dodgy"
    Originally posted by meer53
    That's a massive generalisation. I've been holidaying in Turkey for 20+ years and always felt safe. I'd agree that the government is pushing what's been a secular country for almost a hundred years towards Islam but hardly fair to demonise all Turks.
    Originally posted by maman
    You both probably save for 3 years and then scoot on a Thomas Cook all inclusive to Marmaris taking a connection from Dalaman that gives you a free bottle of beer en route to justify the £30 each way you were convinced to pay.
    I have actually traveled the country. Extensively, and I agree, I was wrong to call Turks super dodgy. The word I should have used is 'ultra'.
    • bigadaj
    • By bigadaj 8th Oct 16, 10:50 PM
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    bigadaj
    You both probably save for 3 years and then scoot on a Thomas Cook all inclusive to Marmaris taking a connection from Dalaman that gives you a free bottle of beer en route to justify the £30 each way you were convinced to pay.
    I have actually traveled the country. Extensively, and I agree, I was wrong to call Turks super dodgy. The word I should have used is 'ultra'.
    Originally posted by Mr Wangers Wang
    We've travelled the country too, and things get a lot better generally outside the tourist areas.

    Marked contrast between travelling independently between turkey and say Egypt for example, no end of hassle, aggression, sexism and rip offs on the latter. Again not saying all Egyptians are bad but my experience is that it is far worse in Egypt and other Arab countries than in turkey.
    • meer53
    • By meer53 9th Oct 16, 10:41 AM
    • 8,361 Posts
    • 11,920 Thanks
    meer53
    You both probably save for 3 years and then scoot on a Thomas Cook all inclusive to Marmaris taking a connection from Dalaman that gives you a free bottle of beer en route to justify the £30 each way you were convinced to pay.
    I have actually traveled the country. Extensively, and I agree, I was wrong to call Turks super dodgy. The word I should have used is 'ultra'.
    Originally posted by Mr Wangers Wang
    Never been to Marmaris or on an AI holiday. You sound like an absolute tosser. The Turks probably love winding you up.
    • maman
    • By maman 9th Oct 16, 12:56 PM
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    maman
    Never been to Marmaris or on an AI holiday. You sound like an absolute tosser. The Turks probably love winding you up.
    Originally posted by meer53

    Couldn't agree more, a right wanger if ever I heard one.


    And they say travel broadens the mind but I suppose there are always exceptions.
    • Moto2
    • By Moto2 9th Oct 16, 3:22 PM
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    Moto2
    Not wanting to take sides or make any generalisations but ...

    I vowed never to return to Turkey following a fortnight there in 2005 - the Bodrum Peninsula (can't remember the resort)

    My twin daughter were then 15 and truly beautiful girls, long blonde hair etc.
    It was truly impossible to walk out of an evening without them being subjected to constant advances from lecherous locals.
    It was the most upsetting experience I've had in all our time going away as a family.
    Change is inevitable, except from a vending machine.
    • Mr Wangers Wang
    • By Mr Wangers Wang 9th Oct 16, 3:39 PM
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    Mr Wangers Wang
    I'm a tosser because I disagree with you... Ok.

    I think the confusion is probably that not all women get harassed in Turkey, and you are likely either one of those women, or married to one of those women

    Or. Should I change my opinion of Turks because you disagree?

    • duchy
    • By duchy 9th Oct 16, 4:07 PM
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    duchy
    No you are a tosser because you are rude and are making sweeping generalisations (as has also been noted on earlier threads).

    Dragging the thread off the "I'm a more experienced traveller " willy waving and back on topic , did you make a police report OP ?
    I Would Rather Climb A Mountain Than Crawl Into A Hole

    Apparently having a "Quirky and Hipster" wedding
    • eDicky
    • By eDicky 9th Oct 16, 4:18 PM
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    eDicky
    Not wanting to take sides or make any generalisations but ...

    I vowed never to return to Turkey following a fortnight there in 2005
    Originally posted by Moto2
    It's been fifty years since I vowed never to return, and I never have. I might now if there were a good reason to do so, but for me there isn't.

    There's definitely more to the OP's story than he's telling us though, but I doubt we'll hear it.
    Evolution, not revolution
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