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  • FIRST POST
    • peter_the_piper
    • By peter_the_piper 6th Oct 16, 6:14 PM
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    peter_the_piper
    Tesco to get blue badge info from dvla
    • #1
    • 6th Oct 16, 6:14 PM
    Tesco to get blue badge info from dvla 6th Oct 16 at 6:14 PM
    Tesco has launched a clampdown on motorists who steal parking spaces intended for its disabled customers.
    Following “warmly welcomed trials” that hit non-disabled occupants with hefty fines, the retailer now has plans to extend the blitz nationwide. It is also looking at extending the clampdown to spaces reserved for parents with children.

    The supermarket giant’s trial at more than 80 stores involved using specially adapted handheld devices that link to the DVLA database. It worked with enforcement company Horizon initially, but The Grocer understands it is now looking at rolling out its own system across the country.

    To date, the retailer has been using 20 Samsung mobile phones fitted with a special app and it wants to develop technology further to enable store staff to have a similar app on their personal devices.

    Cat Parkinson, who helped develop the scheme as Tesco car park operations executive, said it made parking at Tesco “fairer for everyone”. “We want to change attitudes towards the misuse of disabled bays by highlighting the importance of disabled bays being used properly.

    “We take this issue seriously and ask that customers display a blue badge if they’re parking in a disabled bay. We’ll continue to look at ways to prevent misuse of these essential spaces for our disabled customers. Disabled parking is an important part of the customer experience that is sometimes overlooked.”
    Operations manager Chris Preece said the scheme had proved a “revelation” at stores where it had been trialled, such as Taunton High Street.
    “As the only free car park in the town centre, protecting our disabled bays has been a constant battle.

    “The trial is an instant success. In fact, just having the new signage in our car park made an immediate impact. We’ve received nothing but positive feedback from our customers in Taunton. Similar praise has come from customers across our other stores.”

    Tesco has won the support of former British paratrooper Jordan Beecher, a customer at its Finchley store, who lost his leg in an IED attack in Afghanistan.
    “I’m delighted to hear that Tesco are doing something to raise awareness of the importance of disabled parking bays. This will definitely support others in a similar position,” he said.



    Whilst I have to agree with the sentiment how will the dvla know that the passenger has a blue badge and not just the RK. Indeed how will they work out parents and children.

    Borrowed from Pepipoo.com incase some don't go there.
    Millies due back at Christmas.
Page 6
    • fisherjim
    • By fisherjim 14th Oct 16, 8:11 AM
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    fisherjim
    I forgot to add, I was asked if my disability means that it is appropriate for me to take the parking space over a wheelchair user. Was they wrong in asking this?
    Originally posted by ANNOYED1
    You should have asked if it is appropriate for them to take up disabled bay space by allocating silly parent and child bays (which have no legal significance), and what badge do they look for with them!
    To quote the words of the great Count Arthur Strong "You Couldn't make it up"
    • Fruitcake
    • By Fruitcake 14th Oct 16, 8:20 AM
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    Fruitcake
    I didn't answer the question as the person was antagonising me. But I do need a disabled bay and haven't had many problems in the past. But this new system seems to be where i wont know whether i receive a PCN or not because it wont be attached to the car and that causes me worry. Normally i leave a note on dashboard stating i have a disability and need the space.
    Originally posted by ANNOYED1
    You have no need to worry. If you ever did get a PCN, you would come here and we would help you beat it.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • ANNOYED1
    • By ANNOYED1 14th Oct 16, 3:20 PM
    • 25 Posts
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    ANNOYED1
    Thanks to everyone for the replies.
    I have informed tesco that I need the disabled bays. Will wait and see what their response is.
    • Coupon-mad
    • By Coupon-mad 14th Oct 16, 4:51 PM
    • 40,339 Posts
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    Coupon-mad
    Thanks to everyone for the replies.
    I have informed tesco that I need the disabled bays. Will wait and see what their response is.
    Originally posted by ANNOYED1
    This will be interesting. If they ask for reasons then be as open as you are comfortable with, in proving your need.

    If they then refuse...well I would think this would be worth suing over to focus their mind because it would be hard to deny a provision to someone who had a proven need and took time out to show the proof and ask for the offer of closer bays to be extended to include them. Tesco would only have to come up with a pass for you, or add you to the White list at certain stores you use.

    Perfectly reasonable for them to make an adjustment for 'other' people who need a special bay, on a case by case basis - certainly to give you the right to take a Parent & Child Bay would be a simple step which would not be ousting any other disabled person.

    What really annoys me is the way soooo many old blokes (and it is mainly old men) think they 'own' the disabled bays and yet you see them shopping and moving around as sprightly as anyone else, day in, day out. One wonders how some of the oldies 'pass' the test with their GP and convince them they can't walk the requisite number of metres.

    Having worked in Disability Advice myself in the past, I make no apology for that observation.

    Even worse of course are people who abuse Blue Badges by borrowing one or using one belonging to a dead relative. Of course Tesco would think those cars are OK...because all Tesco want to see is the Badge, not the individual person and need. That is where they are wrong.

    Let's see if they see that and if they don't I would be referring their reply to the EHRC for advice.
    Last edited by Coupon-mad; 15-10-2016 at 8:36 PM.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the breadcrumb trail, top of page: Household & Travel > Motoring > Parking Tickets, Fines & Parking & READ THE 'NEWBIES' FAQS THREAD.
    DON'T read old advice to ignore, unless in Scotland/NI.

    • dadsma
    • By dadsma 15th Oct 16, 3:09 AM
    • 25 Posts
    • 18 Thanks
    dadsma
    Having contacted tesco on this matter they are saying the disabled bays are for blue badge holders only and only for people with physical disabilities. They are completely ignoring the Equality Act and saying to take it up with the council.
    They are saying that people with mental health problems who need the bays cannot park there.
    Despite being told that Blue Badge scheme is for Council car parks and highways only.
    They say because other retailers do this so they will do this and that it is not illegal.
    They say to discuss the situation with customer service desk in store.
    Also was told that physical disabilities have more priorities than mental disabilities.

    If i receive any PCN i will challenge them and make tesco compensate me for many additional distress caused by the situation. I advice others to do the same. Don't let them bully you.
    Originally posted by ANNOYED1
    Tesco haven't properly researched the implications of their flawed scheme.

    Several comments have been posted on their parking blog about non blue badge disability under the Equality Act.

    https://www.tescoplc.com/news/blog/topics/protecting-blue-badge-disabled-parking/

    One way of complying with the EA would be to allocate additional spaces close to the store entrance/exit for those without blue badges who meet EA criteria, like Annoyed1.

    By all means put up additional signs asking the able-bodied not to abuse the disabled bays and hopefully decent drivers will comply.

    What Tesco must not do is allow their parking policy to discriminate against those who have a legal right to expect reasonable adjustments to be made to help them.

    Hopefully every little (suggestion) helps.
    Last edited by dadsma; 15-10-2016 at 4:38 AM.
    • Guys Dad
    • By Guys Dad 15th Oct 16, 9:07 AM
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    Guys Dad
    All very interesting, but whereas rhis forum has previously reported losses at POPLA and possibly court for people parking in disabled bays without a BB, I have not read of one successful case where a non BB holder has obtained a judgement under EA in reverse.

    I am not disagreeing with the sentiments on here at all, but suggesting if people are going into ice-breaking territory, there should be an advisory. If I am wrong about precedents, then I apologise in advance.
    • Castle
    • By Castle 15th Oct 16, 12:02 PM
    • 1,060 Posts
    • 1,312 Thanks
    Castle
    All very interesting, but whereas rhis forum has previously reported losses at POPLA and possibly court for people parking in disabled bays without a BB, I have not read of one successful case where a non BB holder has obtained a judgement under EA in reverse.
    Originally posted by Guys Dad
    Old POPLA, (London Councils), said many times that they wouldn't rule on the EA2010; and I'm assuming that new POPLA are working on the same basis..
    • Guys Dad
    • By Guys Dad 15th Oct 16, 12:30 PM
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    Guys Dad
    Old POPLA, (London Councils), said many times that they wouldn't rule on the EA2010; and I'm assuming that new POPLA are working on the same basis..
    Originally posted by Castle
    Correct - they are a parking appeal service. They, therefore, tell you to take those issues to the proper place and rule on your liability for breach of contract.

    I apologise for copying the old POPLA (and they were better than the current alternatives) Head Adjudicator's report in 2015. This clarifies the situation and can be summarised "Got an EA issue? Take it elsewhere, we can't deal with it". I know it comes under Hospitals, but I contend each of the cases in the report are of a higher significance than the current thread.

    Hospitals
    Charges for parking in hospitals in England may be another lively political issue but appeals at POPLA continue to be decided on the facts and the law as it stands at the time of the event.

    In my first Report, I noted that we had few appeals arising out of parking charge notices issued to vehicles parked in hospital car parks and that they were, in the main, from staff rather than patients. I commented that this appeared to suggest a commendably proper approach by operators.

    The following year we saw far more appeals from members of the public, either as patient or relative, often in very distressing circumstances. This position has continued. If the breach has occurred and all other requirements are met, all the Assessor can do is to refer the matter back to the operator.

    Some operators have implied that hospitals want car park restrictions rigorously enforced and yet appellants may say that they have received a different story from the hospital concerned.
    I will refer later to recommendations made by Assessors for the exercise of discretion but hospital cases, probably more than most, do require that operators step back from the bald facts and consider the whole picture. Here are some examples where the event occurred at a hospital car park and discretion was not exercised.

    In one instance the appellant’s case was that he was suffering heart attack symptoms and drove to the emergency clinic but, being afraid of a possible collapse, he parked in the nearest parking bay which was a disabled bay and rushed to the clinic. The appellant was apparently kept overnight at the hospital and said he was wired to the monitoring machines and thus unable to move the vehicle and not discharged until the next morning. The appellant had provided a discharge letter from the hospital to support his case.

    The Assessor referred the matter back to the operator, who rejected the appellant’s representations because, they said, by parking in a marked disabled bay without displaying a blue badge, the appellant had breached the terms and conditions of the parking contract and that by not being a blue badge holder, the appellant was not entitled to occupy a free charge blue-badge space.

    Furthermore, the operator added, the appellant had driven himself to hospital, and presumably considered himself capable of driving safely and so, in their view, the appellant was therefore capable of parking in the paid car park directly adjacent to the free disabled bays.

    In another appeal it was the appellant’s case that, as an obstetrician and gynaecologist he was attending a medical emergency at the hospital in the labour ward where the patient was bleeding very heavily after giving birth. It was, explained the appellant, crucial that he went back in urgently to save the woman’s life, having been called out of the Labour ward by the senior midwife when he saw that a patient from the Mental Health Unit was lying on top of his vehicle. Security officers were called who led the patient back to the Mental Health Unit.

    The parking charge notice was apparently not received by the appellant as the patient may have taken it from the vehicle. Photographic evidence submitted also showed that a man was lying on top of the appellant’s vehicle with what appears to resemble a parking charge notice in his hand. After the individual was removed from the appellant’s vehicle it was moved into a designated parking bay. Further, on the same day, the appellant visited the operator’s office and was informed that no parking charge notice had been issued.

    The operator declined to exercise discretion and said that the appellant’s vehicle was not parked correctly within a designated parking bay, that photographic evidence supported their contention that there was signage at the site to inform motorists of parking terms and conditions and that there was also photographic evidence to support that the appellant’s vehicle was not parked correctly within a designated parking bay.

    Finally, in another hospital case the parking charge notice was issued because the vehicle was parked in an area designated for police only. The appellant explained he was helping with the return of a vulnerable patient who had ‘escaped’ from the emergency department of hospital. The appellant was instructed by the police to leave his vehicle in the police vehicle area and accompany the patient, as the appellant was able to calm the patient. Of course, in the statutory schemes acting at the direction of a police constable would amount to a complete ground of appeal.

    However, although it appears that strictly the alleged breach occurred, the Assessor accepted the appellant’s evidence and found it consistent throughout. The Appellant had provided the name and number of the officer as well as the incident number.

    The Assessor found compelling reasons why, in the particular circumstances of the case, the parking charge notice might properly be cancelled. Nevertheless, the operator responded indicating that it was not willing to cancel the charge, saying that the appellant had failed to provide sufficient evidence to convince the operator that the appellant’s story was true. The operator said that they would not consider cancelling the parking charge notice unless sufficient evidence ‘preferably directly from the police’ was produced................................

    ........................Earlier in this Report I have set out briefly some of the types of cases that are referred back to operators for them to consider exercising their discretion. It obviously remains a matter for them but the small number referred shows that Assessors only make such recommendations where there are compelling reasons to do so.
    • Fruitcake
    • By Fruitcake 15th Oct 16, 2:21 PM
    • 36,412 Posts
    • 73,194 Thanks
    Fruitcake
    Tesco haven't properly researched the implications of their flawed scheme.

    Several comments have been posted on their parking blog about non blue badge disability under the Equality Act.

    https://www.tescoplc.com/news/blog/topics/protecting-blue-badge-disabled-parking/

    One way of complying with the EA would be to allocate additional spaces close to the store entrance/exit for those without blue badges who meet EA criteria, like Annoyed1.

    By all means put up additional signs asking the able-bodied not to abuse the disabled bays and hopefully decent drivers will comply.

    What Tesco must not do is allow their parking policy to discriminate against those who have a legal right to expect reasonable adjustments to be made to help them.

    Hopefully every little (suggestion) helps.
    Originally posted by dadsma
    The picture of the prominently displayed sign in the article actually says, disabled parking only, it doesn't mention the BB at all. So far so good. That means that disabled people who have protected characteristics under the EA 2010 can reasonably assume it is OK to park there. Why then are Tesco saying "only BB holders?"
    Last edited by Fruitcake; 15-10-2016 at 2:25 PM.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • peter_the_piper
    • By peter_the_piper 15th Oct 16, 4:12 PM
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    • 29,881 Thanks
    peter_the_piper
    "Cat Parkinson" I did misread that first as Car Parkinson.
    Millies due back at Christmas.
    • beamerguy
    • By beamerguy 16th Oct 16, 9:42 AM
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    beamerguy
    And Tesco uses Horizon ???

    Do Tesco really think they will keep customers if they involve
    their customers in this sham ???

    http://parking-prankster.blogspot.co.uk/2016/10/horizon-parking-youve-been-gladstoned.html
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • Guys Dad
    • By Guys Dad 16th Oct 16, 11:04 AM
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    Guys Dad
    And Tesco uses Horizon ???

    Do Tesco really think they will keep customers if they involve
    their customers in this sham ???

    http://parking-prankster.blogspot.co.uk/2016/10/horizon-parking-youve-been-gladstoned.html
    Originally posted by beamerguy
    Of course not!!

    Their customers will go to.....
    ASDA But hang on
    Aldi Nope, same problem
    Morrisons Don't they have PPCs?
    Lidl I though I read somewhere........
    Sainsbury Possibly, if you get the right store
    Waitrose So do the maths between their prices over a year and the potential ticket
    Co-op Their large supermarkets are also infested.

    Yep, BG, people will opt to starve themselves and thereby put the supermarkets out of business. Job done.
    • beamerguy
    • By beamerguy 16th Oct 16, 11:15 AM
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    beamerguy
    Of course not!!

    Their customers will go to.....
    ASDA But hang on
    Aldi Nope, same problem
    Morrisons Don't they have PPCs?
    Lidl I though I read somewhere........
    Sainsbury Possibly, if you get the right store
    Waitrose So do the maths between their prices over a year and the potential ticket
    Co-op Their large supermarkets are also infested.

    Yep, BG, people will opt to starve themselves and thereby put the supermarkets out of business. Job done.
    Originally posted by Guys Dad
    Pleased to say that in my area, there are 3 small Tesco's with no vermin, a big Waitrose in a council car park, simple pay machine and refunded in store and a Lidl using the same system, and 2 co-op stores with totally free parking.

    There is Sainsbury's, Morrisons and Asda but I never go near them because of the vermin.

    So starving is not an issue and sorry to hear that it might be an issue in your area
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • neilmcl
    • By neilmcl 16th Oct 16, 11:18 AM
    • 8,569 Posts
    • 5,607 Thanks
    neilmcl
    What really annoys me is the way soooo many old blokes (and it is mainly old men) think they 'own' the disabled bays and yet you see them shopping and moving around as sprightly as anyone else, day in, day out. One wonders how some of the oldies 'pass' the test with their GP and convince them they can't walk the requisite number of metres.

    Having worked in Disability Advice myself in the past, I make no apology for that observation.
    Originally posted by Coupon-mad
    For someone who claims to have worked in "Disability Advice" I don't see how you can make an observation regarding someones disability just by looking at them go about their business in a supermarket.
    • Guys Dad
    • By Guys Dad 16th Oct 16, 11:45 AM
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    • 8,229 Thanks
    Guys Dad
    Pleased to say that in my area, there are 3 small Tesco's with no vermin, a big Waitrose in a council car park, simple pay machine and refunded in store and a Lidl using the same system, and 2 co-op stores with totally free parking.

    There is Sainsbury's, Morrisons and Asda but I never go near them because of the vermin.

    So starving is not an issue and sorry to hear that it might be an issue in your area
    Originally posted by beamerguy
    It's not an issue to me. We too have small supermarkets and also a mammoth Tesco in a free multi-outlet site, a Waitrose that is currently free, but with more cars on the road and parking in some places at a premium, then it is inevitable that more restrictions will be imposed. Ironically, the nearest Tesco Extra is on a 90 minute site and the local co-op has woeful parking as it shares its site with doctors, pub, garage etc.

    Now I would rather park free for 2 hours and use my watch than have a pay on exit system than could be a nightmare at busy times such as Christmas and Sale times.
    • beamerguy
    • By beamerguy 16th Oct 16, 12:14 PM
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    • 4,701 Thanks
    beamerguy
    It's not an issue to me. We too have small supermarkets and also a mammoth Tesco in a free multi-outlet site, a Waitrose that is currently free, but with more cars on the road and parking in some places at a premium, then it is inevitable that more restrictions will be imposed. Ironically, the nearest Tesco Extra is on a 90 minute site and the local co-op has woeful parking as it shares its site with doctors, pub, garage etc.

    Now I would rather park free for 2 hours and use my watch than have a pay on exit system than could be a nightmare at busy times such as Christmas and Sale times.
    Originally posted by Guys Dad
    I am certain that throughout the UK most can find car parks with no vermin, just a case of being vermin savvy
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • Coupon-mad
    • By Coupon-mad 17th Oct 16, 1:32 AM
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    Coupon-mad
    For someone who claims to have worked in "Disability Advice" I don't see how you can make an observation regarding someones disability just by looking at them go about their business in a supermarket.
    Originally posted by neilmcl
    Point taken. I was thinking of a couple of neighbours in my street who I actually know a fair bit more about and who can certainly walk all over the place but still have Blue Badges they've somehow got by 'proving' mobility issues. The old guys who think they own disabled bays and judge other younger people are the worst, I wish that wasn't the case but it is, and was when I was a Disability Advice Manager too.

    Often younger people had the greatest need. Not necessarily a Blue Badge though.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the breadcrumb trail, top of page: Household & Travel > Motoring > Parking Tickets, Fines & Parking & READ THE 'NEWBIES' FAQS THREAD.
    DON'T read old advice to ignore, unless in Scotland/NI.

    • ANNOYED1
    • By ANNOYED1 17th Oct 16, 3:06 PM
    • 25 Posts
    • 19 Thanks
    ANNOYED1
    So had my first experience of this policy today. Parked in parent and child space as no disabled bays were available. This store has more parent and child bays than disabled.
    Went to the guy taking pictures and told him i need to park in disabled bay but none are available can i park in P+C bays.
    He said customers will complain if you dont have a child seat.
    A disabled bay became available and said I could park there.
    I told him i have spoken to someone at tesco about needing a disabled bay and they said go to customer service and they should be able to help.
    Went customer service who said its for blue badge holders only or those with a disabled pass. I havent heard of a disabled pass before. Maybe its the freedom bus pass?
    I asked to speak to a manager but none were available.
    I left the store and went to speak to the guy taking photos and he said i wouldnt be receiving a charge.
    So I will have to go through this whole process again everytime i visit a Tesco store. When in previous occasions i have left a note which states i have a disability under the Equality Act and not had a problem. I use the same note throughout all private car parks that i use. This note informs the parking attendant that i have a disability and need the space. There is not normally an attendant visible in most car parks therefore i leave the note displayed on the dashboard in clear view.

    The parking signs have not changed from the ones previous which were done by horizon. The signs are so far up that i am unable to read them. A bigger sign near the entrance of car park says free 3 hours parking.

    I have not gotten a reply from tesco head office (about needed a disabled bay) other then they are going to investigate my email.
    • ANNOYED1
    • By ANNOYED1 17th Oct 16, 3:08 PM
    • 25 Posts
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    ANNOYED1
    The people taking photos are the trolley collectors and have no clue about the equality act despite tesco telling me that they would be informed.
    • Castle
    • By Castle 17th Oct 16, 3:37 PM
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    • 1,312 Thanks
    Castle
    Went to the guy taking pictures and told him i need to park in disabled bay but none are available can i park in P+C bays.
    He said customers will complain if you dont have a child seat.
    Originally posted by ANNOYED1
    You don't need a child seat if the child is at least 135cm tall, so plenty of under 12's won't need them.
    https://www.gov.uk/child-car-seats-the-rules/using-a-child-car-seat-or-booster-seat
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