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  • FIRST POST
    • katies mum
    • By katies mum 6th Oct 16, 7:58 AM
    • 1,918Posts
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    katies mum
    Virgin disconnection
    • #1
    • 6th Oct 16, 7:58 AM
    Virgin disconnection 6th Oct 16 at 7:58 AM
    Please would anyone know about being disconnected from Virgin?

    Our disconnection date is today 6th October and I was told by Virgin CS that I would lose all services from midnight on the the 6th October.

    TV had gone off during the night but I still have the broadband and at the moment phone! Thought the TV would finish tonight.
Page 1
    • Marcio45
    • By Marcio45 6th Oct 16, 10:10 AM
    • 108 Posts
    • 49 Thanks
    Marcio45
    • #2
    • 6th Oct 16, 10:10 AM
    • #2
    • 6th Oct 16, 10:10 AM
    Many years ago, it was still NTL, i cancelled the TV and phone service, and kept only the broadband. The phone was switched off, but the TV was active for a couple of years later. I eventually got a letter saying that there had been a problem and they noticed i was getting TV for free, and that it was going off soon. That was a nice treat, considering how expensive Virgin Media is nowadays. But i wouldnt count on it. Good luck.
    • katies mum
    • By katies mum 6th Oct 16, 11:21 AM
    • 1,918 Posts
    • 213 Thanks
    katies mum
    • #3
    • 6th Oct 16, 11:21 AM
    • #3
    • 6th Oct 16, 11:21 AM
    We started with Telewest, so Virgin have had our ££ for a long time.

    Another quick question if anyone can please help. I have a very long white cable going into the Tivo box, can I just take these out? as they are are no use to me (can`t see me going back to Virgin anytime soon) thanks
    • teddysmum
    • By teddysmum 6th Oct 16, 4:07 PM
    • 5,849 Posts
    • 3,447 Thanks
    teddysmum
    • #4
    • 6th Oct 16, 4:07 PM
    • #4
    • 6th Oct 16, 4:07 PM
    Many years ago, it was still NTL, i cancelled the TV and phone service, and kept only the broadband. The phone was switched off, but the TV was active for a couple of years later. I eventually got a letter saying that there had been a problem and they noticed i was getting TV for free, and that it was going off soon. That was a nice treat, considering how expensive Virgin Media is nowadays. But i wouldnt count on it. Good luck.
    Originally posted by Marcio45
    Similar happened to us, but my son had ADSL internet and tv (we had a BT phone line). He cancelled when he left home and we got a few weeks of free tv, before they noticed.
    • katies mum
    • By katies mum 6th Oct 16, 4:32 PM
    • 1,918 Posts
    • 213 Thanks
    katies mum
    • #5
    • 6th Oct 16, 4:32 PM
    • #5
    • 6th Oct 16, 4:32 PM
    Openreach turned up on time, installed everything, new phone connection where I wanted it and also removed the Telewest Box and wires for me. Just need Virgin to port my number over which they haven`t done yet! 10/10 to Openreach.

    Hope the Sky tv gets installed as easily. I will also be checking my final bill from Virgin to make sure the dates tie in with when I was disconnected.
    • Marcio45
    • By Marcio45 6th Oct 16, 6:22 PM
    • 108 Posts
    • 49 Thanks
    Marcio45
    • #6
    • 6th Oct 16, 6:22 PM
    • #6
    • 6th Oct 16, 6:22 PM
    Hi katiesmum.

    i have done the same recently after virgin's price rises. Called virgin to cancel (goes off on the 3rd nov), and signed up with BT. I will be getting 52mbs fibre, but have to wait nearly four weeks for the instalation, now only two weeks left.

    we all hear horror stories about BT and i am really worried they will mess up. That is why i am keeping virgin for two weeks after BT start date, just in case.

    price wise, with cashback offers and the pre-paid card, BT fibre will cost just over £18 a month (average). Virgin was costing me £21.50 with loyalty discount, but about to go up to £24.50. But not really happy with Virgin, even if it was cheaper, it slows down at peak times, and it is really bad for gaming.

    So i am glad all went well with your BT new service. Broadband wise how does it compare with Virgin?
    • bubblegun
    • By bubblegun 7th Oct 16, 12:19 AM
    • 199 Posts
    • 53 Thanks
    bubblegun
    • #7
    • 7th Oct 16, 12:19 AM
    • #7
    • 7th Oct 16, 12:19 AM
    Please would anyone know about being disconnected from Virgin?

    Our disconnection date is today 6th October and I was told by Virgin CS that I would lose all services from midnight on the the 6th October.

    TV had gone off during the night but I still have the broadband and at the moment phone! Thought the TV would finish tonight.
    Originally posted by katies mum
    If you are "porting" your number to another provider then those services will cancel when that goes through.

    It should happen at the time of the Openreach visit. i.e. at the start of the visit calls came through on the Virgin line at end of visit they were coming through on the Openreach line.

    Openreach turned up on time, installed everything, new phone connection where I wanted it and also removed the Telewest Box and wires for me. Just need Virgin to port my number over which they haven`t done yet! 10/10 to Openreach.

    Hope the Sky tv gets installed as easily. I will also be checking my final bill from Virgin to make sure the dates tie in with when I was disconnected.
    Originally posted by katies mum
    It's the new provider who ports the number, it is outside Virgin's (or any other losing providers) control normally.
    Last edited by bubblegun; 07-10-2016 at 12:21 AM. Reason: number porting
    • JB162
    • By JB162 11th Oct 16, 12:24 AM
    • 41 Posts
    • 20 Thanks
    JB162
    • #8
    • 11th Oct 16, 12:24 AM
    • #8
    • 11th Oct 16, 12:24 AM
    If you are "porting" your number to another provider then those services will cancel when that goes through.

    It should happen at the time of the Openreach visit. i.e. at the start of the visit calls came through on the Virgin line at end of visit they were coming through on the Openreach line.



    It's the new provider who ports the number, it is outside Virgin's (or any other losing providers) control normally.
    Originally posted by bubblegun
    All correct I'm afraid!

    You can only port from a active to a active line. And it's Bt's responsibility as that is who your going to.
    • katies mum
    • By katies mum 17th Oct 16, 1:37 PM
    • 1,918 Posts
    • 213 Thanks
    katies mum
    • #9
    • 17th Oct 16, 1:37 PM
    • #9
    • 17th Oct 16, 1:37 PM
    Marcio45, I am loving Sky! I don`t find any difference in their fibre broadband compared to Virgin. Sky TV is far superior to Virgin, its is clearer, sharper and the Sky Q2TB box runs rings round Virgin. I am a very happy bunny and so glad I did the switch (saved a fortune as well)
    • Buzby
    • By Buzby 18th Oct 16, 12:18 PM
    • 7,924 Posts
    • 2,893 Thanks
    Buzby
    Marcio45, I am loving Sky! I don`t find any difference in their fibre broadband compared to Virgin. Sky TV is far superior to Virgin, its is clearer, sharper and the Sky Q2TB box runs rings round Virgin. I am a very happy bunny and so glad I did the switch (saved a fortune as well)
    Originally posted by katies mum
    If you can't see the difference between Virgin's 200Mb's service (with BT running much slower....

    The TV is digital on both platforms - clearer, sharper? You get HD free of extra charge on VM, Sky charge extra.
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