Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • beeringo
    • By beeringo 4th Oct 16, 9:41 PM
    • 42Posts
    • 34Thanks
    beeringo
    Smart Meters - Ask me anything!
    • #1
    • 4th Oct 16, 9:41 PM
    Smart Meters - Ask me anything! 4th Oct 16 at 9:41 PM
    Hi all,

    Just thought i would help here with any burning questions you guys might have about the UK Smart Meter rollout. I've seen a lot of spurious information and speculation out there on the interweb along with (thankfully!) a lot of informed savvy people!

    I've worked at the cutting edge of the industry for 5 years, for a Smart Meter manufacturer as well as a well known Electric/Gas transmission network operator, and have lived and breathed smart meters throughout, from a very technical backgound. For the past few months i spend a lot of my time in London with the DCC (the government's central organisation for the Smart rollout) sitting on various forums. It's a passion of mine both professional and personal!

    Feel free to ask anything - i might just be able to help
Page 6
    • sacsquacco
    • By sacsquacco 10th Oct 16, 11:10 AM
    • 3,659 Posts
    • 2,422 Thanks
    sacsquacco
    No one. The Govt/SmartEnergy GB has already said in evidence to The Science and Technology Select Committee that they have already identified 45,000 properties where smart metering will not be possible due to infrastructure constraints. In the main, these properties are tower blocks where meters have been installed in the basement/ and properties where there are other installation constraints..
    Originally posted by Hengus
    That is only for customers with difficult internet connections, nothing to do with meters tucked away under kitchen units where the occupiers have made the meters very hard to get at with their new kitchens. Its definitely up to the householders to pull apart their units. Its an age old problem which is still a big hold up in getting any new meters installed, smart or dumb.
    So far I have not heard of National Grid waving a big stick but they do have the rights of the "final solution " if push comes to shove.That is, disconnection on grounds of safety.Each supplier is fitting smart meters now so that will apply to each supplier also. Its not their problem.Smart meters are not mandatory but updating new meters is and always has been and if the occupiers have made the meters hard to get at, they have to comply and make them easy to get at.
    Last edited by sacsquacco; 11-10-2016 at 8:45 AM.
    • beeringo
    • By beeringo 11th Oct 16, 9:38 AM
    • 42 Posts
    • 34 Thanks
    beeringo
    I told him if he could knock a chunk off my tariff then I'd have one, no luck though.
    Originally posted by M0ney

    Thats brilliant! I like your style!!
    You've taken the right approach anyways, don't want a smart meter? Don't get one. Simple.
    If you get a better deal with a smart meter in future you can always get one fitted for free
    • beeringo
    • By beeringo 11th Oct 16, 9:53 AM
    • 42 Posts
    • 34 Thanks
    beeringo
    Surely this can't be right? Are you talking about different tariffs provided by BG or tariffs provided by other energy suppliers? It shouldn't matter which tariff you are on as long as you're with the same supplier who fitted your smart meter?
    Originally posted by fredandwilma
    Indeed that should be the case

    As a rule of thumb that is true for 99% of cases, if you are switching tariff with the same supplier your meter should stay smart.

    The only unknown here is what is going on behind BG's (or any other suppliers) closed doors. Maybe there is a technical issue? Maybe it is a business decision? Only BG would know the answer to this.
    • beeringo
    • By beeringo 11th Oct 16, 9:59 AM
    • 42 Posts
    • 34 Thanks
    beeringo
    Are National Grid gearing up to fit smart meters?
    Originally posted by C_Mababejive
    There is a very good chance that they will be. Can't say for sure though!
    • Kingsd316
    • By Kingsd316 11th Oct 16, 10:21 AM
    • 1,314 Posts
    • 594 Thanks
    Kingsd316
    What does NETWORK COMMISSION mean on the smart meter handset, had it installed by British gas but this is all the hand set says
    • beeringo
    • By beeringo 11th Oct 16, 10:45 AM
    • 42 Posts
    • 34 Thanks
    beeringo
    I read my own meters, then I send the results to my supplier by email. What could be simpler? Why do I need one of these meters?

    The last government "estimate" I read for the cost of rolling out the things, was £11 Billion. And counting, probably. The suppliers are supposedly paying for this, after which they will pass on the cost in consumer prices. How can anyone possibly say that there may not be any increase in energy prices, as a result? Everything has to be paid for, usually by the poor suffering British public.
    Originally posted by Robisere
    What could be simpler? Not reading the meters yourself at all

    The question of cost is always a contentious one quite rightly. But don't worry, we'll be saving 11 Billion in only 31 days according to the Leave campaign!

    New national infrastructure costs big money, there's no denying that, but the parts that are left out of the headlines (understandably, as it wouldn't be much of a sensational story) make for a much more balanced view. Even though ultimately energy suppliers pay for the smart meter system which they may pass the cost to consumers, things that are never mentioned include:

    - Suppliers are not paying up front for the meter equipment, they pay monthly through a MAP company in a monthly rental, meaning they do not have a hefty loss to cover. Similar to the use of the comms network, its a pay as you use system.
    - Suppliers are saving vast sums in labour costs by not having to send someone to your house twice a year
    - Suppliers are saving vast sums on energy theft (one of the forum users pointed out some big numbers around this)
    - A percentage yet to be determined will be saved through customer engagement and direct energy saving. Studies have been done around the world and given values between 0-12% saving per year, but there is no use trying to guess how us Brits will engage.
    - Our current power grid is not fit for purpose in future when there is a much greater proportion of distributed (home/micro) generation and intermittent (wind) generation, along with greater use of electric vehicles. Smart meters are the first step in managing this grid as they can react to grid shortfalls (for example) by switching off non-critical loads.
    One system which has proven beneficial to both customer, supplier and network is called 'Critical Peak Pricing' where you would be offered an extremely cheap tariff in return for the supplier being able to set for a maximum of 30 (im making up numbers here) 1 hour blocks each year where the price could jump up to something huge. In future, you can then perhaps use an app and your smart home to switch all useless things off for this period.
    This is because as the demand in the network gets higher, the price of generation gets exponentially higher to cover the costs of running these (often Open Cycle Gas Turbine) plants a few times a year.
    - The energy market is getting more and more competitive as smaller suppliers can easily come on board and take chunks out of the big 6's huge profits. The market is getting more and more competitive so prices will continue to fall for the short-medium term, but don't take my word for it, just keep switching and see!

    Hope this helped!
    • beeringo
    • By beeringo 11th Oct 16, 11:13 AM
    • 42 Posts
    • 34 Thanks
    beeringo
    That is only for customers with difficult internet connections, nothing to do with meters tucked away under kitchen units where the occupiers have made the meters very hard to get at with their new kitchens. Its definitely up to the householders to pull apart their units. Its an age old problem which is still a big hold up in getting any new meters installed, smart or dumb.
    So far I have not heard of National Grid waving a big stick but they do have the rights of the "final solution " if push comes to shove.That is, disconnection on grounds of safety.Each supplier is fitting smart meters now so that will apply to each supplier also. Its not their problem.Smart meters are not mandatory but updating new meters is and always has been and if the occupiers have made the meters hard to get at, they have to comply and make them easy to get at.
    Originally posted by sacsquacco
    Thats exactly right.
    There will be sites out there that just won't be able to talk to the central system (the DCC). There is line on the plan in future to address this but its beyond anyone's horizons at the minute.

    Difficult installations like that will be dealt with differently by each supplier and each one will have it's own strategy. Most likely it will be identify a tricky/unsafe install site and immediately leave site, make a note of it and carry on with the easy sites to make sure they cover their installation obligations as quickly as possible.

    It is indeed the consumer's obligation to make sure the meter is accessible for example what if the main gas shutoff valve needed to be operated in a leak? Its located by the meter...
    The supplier should contact and work with the consumer to work through the issue.
    • beeringo
    • By beeringo 11th Oct 16, 11:18 AM
    • 42 Posts
    • 34 Thanks
    beeringo
    What does NETWORK COMMISSION mean on the smart meter handset, had it installed by British gas but this is all the hand set says
    Originally posted by Kingsd316
    If that is all that you see on the In Home Display (i'm assuming this is not what it says on the meter itself?) then the display has either lost signal (try moving it closer to the meter) or that it has broken it's pairing with the meter.
    If moving it closer to he meter and switching it off/on doesn't fix, call your energy supplier. They should be able to guide you through fixing it (if their system is any good!!!)
    • Kingsd316
    • By Kingsd316 11th Oct 16, 12:14 PM
    • 1,314 Posts
    • 594 Thanks
    Kingsd316
    If that is all that you see on the In Home Display (i'm assuming this is not what it says on the meter itself?) then the display has either lost signal (try moving it closer to the meter) or that it has broken it's pairing with the meter.
    If moving it closer to he meter and switching it off/on doesn't fix, call your energy supplier. They should be able to guide you through fixing it (if their system is any good!!!)
    Originally posted by beeringo
    Thanks, thats what it says on the Home Display, which is 2 Ft from the meter, he mentioned something about pairing and at the bottom of the checklist it says Home Display not paired, thought this would happen automatically but its been 3 weeks now
    • Grthji
    • By Grthji 23rd Oct 16, 11:42 AM
    • 5 Posts
    • 5 Thanks
    Grthji
    Time switch
    hi
    I have economy 7 heating. I had an old electric meter with a time switch, in july I had a smart meter fitted. The old meter and time switch were removed and I now have no automatic switch on/off offpeak supply to my storage heaters. Eon carried out the meter swap but I have since switched supplier to Bristol energy neither will help my problem.
    Last edited by Grthji; 23-10-2016 at 5:50 PM.
    • House Martin
    • By House Martin 23rd Oct 16, 2:17 PM
    • 80 Posts
    • 44 Thanks
    House Martin
    This week we had someone post a question about a supplier getting warrant of entry for a 2k debt because of years of estimates. It was a mistake because the debt was only £950. I do work in the industry and can confirm that sitting back and relying on estimates, particularly a low direct debit can result in the customer easily falling behind to that sort of amount. There are hundreds of thousands of these and they all cost money to sort out and a good proportion of these large debts never get paid. Smart meters will at least ensure that consumers know exactly what they owe and that suppliers do not allow debts to get above a much lower amount without action, I d guess at something like £300 would be their cut off. All these wasted debts get added to the good payers bills in the form of slightly higher tariffs
    • lstar337
    • By lstar337 24th Oct 16, 8:53 AM
    • 2,866 Posts
    • 1,469 Thanks
    lstar337
    hi
    I have economy 7 heating. I had an old electric meter with a time switch, in july I had a smart meter fitted. The old meter and time switch were removed and I now have no automatic switch on/off offpeak supply to my storage heaters. Eon carried out the meter swap but I have since switched supplier to Bristol energy neither will help my problem.
    Originally posted by Grthji
    Why did you switch supplier if you were unhappy with EON's work?

    I think you will need to get an electrician in to check your setup, and possibly confirm the EON have messed it up. That way it'll be easier to convince them to put it right.
    • hilljd00
    • By hilljd00 24th Oct 16, 5:40 PM
    • 25 Posts
    • 5 Thanks
    hilljd00
    I like the sound of these news meters especially to stop advanced billing. Every year I over pay by £200+.

    Will users be able to generate live energy elec/gas usage to be able to display their energy usage and cost live like on an Owl device etc
    Last edited by hilljd00; 24-10-2016 at 5:56 PM.
    • datlex
    • By datlex 24th Oct 16, 7:37 PM
    • 1,057 Posts
    • 911 Thanks
    datlex
    I have solar panels which were fitted by my landlord. The feed in tariff goes to the Landlord, I pay my supplier for the electricity I use above and beyond the free electricity. They generate enough energy to run my fridge freezer, laptop, TV, broadband and home phone during the day. On a good day they can also run enough to cover the washing machine. Basically so long as my total wattage is not higher than the generated wattage I get it free, for example boiling kettle costs.

    Do the new smart meters work ok with solar panels?
    • millie
    • By millie 25th Oct 16, 6:05 PM
    • 868 Posts
    • 291 Thanks
    millie
    We have had a smart meter fitted today and they had to renew the gas pipe because it was lead. they have put a copper one in. When it was finished he told us we need to get an electrician in to fit an earth wire to it and we have got to pay for it. Does this sound right? I told him I would not have had it fitted if I had know it was going to cost us money to have it fitted,
    • ossie
    • By ossie 28th Oct 16, 8:26 PM
    • 264 Posts
    • 267 Thanks
    ossie
    British Gas Smart Meter
    1. How does one tell if a smart meter supplied by British Gas is the latest version which can be updated should you wish to change supplier in the future.

    2. Do smart meters cope with peak/off peak tariffs?
    • thesuperspark
    • By thesuperspark 28th Oct 16, 9:20 PM
    • 2 Posts
    • 1 Thanks
    thesuperspark
    I had British Gas Smart Meters fitted yesterday and I was told by the installer that they were both upgradable by an over the air software update to make them fully compatable with other suppliers. He said that the "R3" stamped on the front was the type required!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

592Posts Today

3,456Users online

Martin's Twitter