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  • FIRST POST
    • Mushroomhat
    • By Mushroomhat 30th Sep 16, 11:54 PM
    • 5Posts
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    Mushroomhat
    Brand new sealed and buyer wants refund..help
    • #1
    • 30th Sep 16, 11:54 PM
    Brand new sealed and buyer wants refund..help 30th Sep 16 at 11:54 PM
    Hi guys. Please help

    I sold a nook Ereader (which is like a kindle and connects to the Internet to download books etc). It was brand new in box and sealed. The buyer has received it today and then also sent me a message today saying it is faulty because it wasn't connecting to the network and if I don't refund then she will open a refund case.

    Well clearly it's not faulty it's just a network or software issue. And if she does send it back I can't sell as brand new anymore as she has opened it. For all I know she might have done something to it.

    I have said to her to speak to her network or the Nook as it might not be straightforward. And that it isn't faulty. She's clearly going to open a dispute though. Where do I stand....and if paypal or ebay do refund it have i lost the nook too or will she have to send it back first. Help! Thanks in advance
Page 1
    • usefulmale
    • By usefulmale 1st Oct 16, 9:26 AM
    • 2,080 Posts
    • 3,574 Thanks
    usefulmale
    • #2
    • 1st Oct 16, 9:26 AM
    • #2
    • 1st Oct 16, 9:26 AM
    Something brand new in box and sealed can still have a fault.

    The buyer can open a case and you will have to accept a refund on return. If you ignore the case, ebay will refund on your behalf and the buyer will keep the item.

    If the item does turn out to be faulty, you can get your money back from your supplier.
    Originally Posted by MSE Forum Team
    We’ve had to remove your signature because what you wrote was true and sensible and there's no room for that here.
    • pinkshoes
    • By pinkshoes 1st Oct 16, 10:06 AM
    • 14,611 Posts
    • 19,653 Thanks
    pinkshoes
    • #3
    • 1st Oct 16, 10:06 AM
    • #3
    • 1st Oct 16, 10:06 AM
    I am not sure how you can prove it wasn't faulty if it was brand new and sealed in a box, as you therefore couldn't test it.

    Accept the return, test it, and if it is not faulty, then try arguing with eBay over the refund amount. Doubt you will get anywhere, but best just to block buyer and move on.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • mrcol1000
    • By mrcol1000 1st Oct 16, 10:23 AM
    • 3,976 Posts
    • 3,473 Thanks
    mrcol1000
    • #4
    • 1st Oct 16, 10:23 AM
    • #4
    • 1st Oct 16, 10:23 AM
    You should never sell electronics as an individual unless you can fully test the item first. As above you have no proof it works. If it doesn't work then you should be able to return it to who you brought it from and get a new one. It is not up to the buyer to do anything apart from return it back to you.
    • Techno
    • By Techno 1st Oct 16, 5:18 PM
    • 995 Posts
    • 463 Thanks
    Techno
    • #5
    • 1st Oct 16, 5:18 PM
    • #5
    • 1st Oct 16, 5:18 PM
    And make sure you get back the one you sent her. Hopefully you were able to record any serial numbers etc from the packaging
    If you think you are too small to make a difference, try getting in bed with a mosquito!
    • theoretica
    • By theoretica 1st Oct 16, 7:21 PM
    • 4,491 Posts
    • 5,657 Thanks
    theoretica
    • #6
    • 1st Oct 16, 7:21 PM
    • #6
    • 1st Oct 16, 7:21 PM
    Was she clearly aware the Nook network is no longer available?
    http://www.nook.com/gb/notice
    But a banker, engaged at enormous expense,
    Had the whole of their cash in his care.
    Lewis Carroll
    • d123
    • By d123 13th Oct 16, 12:43 AM
    • 5,789 Posts
    • 3,788 Thanks
    d123
    • #7
    • 13th Oct 16, 12:43 AM
    • #7
    • 13th Oct 16, 12:43 AM
    Was she clearly aware the Nook network is no longer available?
    http://www.nook.com/gb/notice
    Originally posted by theoretica
    You could still use a Nook as the service transferred to Sainsbury's Entertainment On demand. Unfortunately that closed down on Oct 1st...

    https://www.sainsburysentertainment.co.uk/info

    Supposedly it's possible to sign up and use the Kobo Store now. Odds are, it won't be seamless or simple to reconfigure a Nook iirc.
    Dave
    ====
    • rfowler
    • By rfowler 13th Oct 16, 10:28 AM
    • 457 Posts
    • 63 Thanks
    rfowler
    • #8
    • 13th Oct 16, 10:28 AM
    • #8
    • 13th Oct 16, 10:28 AM
    ebay will start the refund process, the buyer will have to return the item first once you have recieved it and are "happy" you have to refund the payment
    • Irn-Bru-Kid
    • By Irn-Bru-Kid 13th Oct 16, 12:53 PM
    • 556 Posts
    • 679 Thanks
    Irn-Bru-Kid
    • #9
    • 13th Oct 16, 12:53 PM
    • #9
    • 13th Oct 16, 12:53 PM
    ebay will start the refund process, the buyer will have to return the item first once you have recieved it and are "happy" you have to refund the payment
    Originally posted by rfowler
    Being 'happy' with the return has no bearing on the refund process.

    Even if you receive a brick in a box, you will still be forced to refund.
    • theonlywayisup
    • By theonlywayisup 13th Oct 16, 12:55 PM
    • 9,690 Posts
    • 6,506 Thanks
    theonlywayisup
    Being 'happy' with the return has no bearing on the refund process.

    Even if you receive a brick in a box, you will still be forced to refund.
    Originally posted by Irn-Bru-Kid
    This looks set to change. There is a pilot running on ebay.co.uk at the moment, of which we are part.

    This gives the seller the option to withhold part of the refund, change the reason for return etc. It will stop the brick in box situations but no doubt give rise to other issues (bad sellers refusing return postage etc).
    "I suggest you read who's thread this is and you will find its MINE". sic
    • pulliptears
    • By pulliptears 14th Oct 16, 5:40 PM
    • 13,526 Posts
    • 23,011 Thanks
    pulliptears
    Nooks are bloomin impossible now.
    I sold mine and my buyer had a nightmare registering it. In the end she had a friend 'jailbreak' it.

    More hassle than they're worth now I find.
    "Gggggrrrrrr Rrrraaaahhh Rrrrrrggghhhhnn" - Chewbacca (The Empire Strikes Back)

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