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  • FIRST POST
    • guyrws
    • By guyrws 30th Sep 16, 11:07 AM
    • 8Posts
    • 0Thanks
    guyrws
    Resolver how can I check they have received the message
    • #1
    • 30th Sep 16, 11:07 AM
    Resolver how can I check they have received the message 30th Sep 16 at 11:07 AM
    Hello,

    Ive used Resolver several times with great success but this time I'm trying it with my local District Council and they are just not replying.

    How can I check they have received the messages please?

    Cheers Guy.
Page 1
    • John Gray
    • By John Gray 30th Sep 16, 12:16 PM
    • 4,796 Posts
    • 2,445 Thanks
    John Gray
    • #2
    • 30th Sep 16, 12:16 PM
    • #2
    • 30th Sep 16, 12:16 PM
    You can't, short of ringing up the appropriate department.

    Read Receipts or Delivery Receipts have to be requested by you, and allowed by the recipient. A District Council would probably disallow all forms of receipt.
    • guyrws
    • By guyrws 30th Sep 16, 2:44 PM
    • 8 Posts
    • 0 Thanks
    guyrws
    • #3
    • 30th Sep 16, 2:44 PM
    • #3
    • 30th Sep 16, 2:44 PM
    Hi,

    They have just woken up. Typical, nothing for 21 days then, after I escalated the case and rattled their cage again lots of replies.

    The only problem is the names for the staff that Resolver have are out of date. Is there a way to updated the systems information?

    Cheers, Guy.
    • agrinnall
    • By agrinnall 1st Oct 16, 9:47 AM
    • 15,610 Posts
    • 11,321 Thanks
    agrinnall
    • #4
    • 1st Oct 16, 9:47 AM
    • #4
    • 1st Oct 16, 9:47 AM
    The only problem is the names for the staff that Resolver have are out of date. Is there a way to updated the systems information?
    Originally posted by guyrws
    I found this with a complaint I was making (the named person had left the company 2 years before), I contacted Resolver through the site and they made an update (it took a few days, and 2 attempts before they got it right).
    • guyrws
    • By guyrws 11th Oct 16, 6:35 AM
    • 8 Posts
    • 0 Thanks
    guyrws
    • #5
    • 11th Oct 16, 6:35 AM
    • #5
    • 11th Oct 16, 6:35 AM
    Hello,

    You say
    I contacted Resolver through the site
    Originally posted by agrinnall
    "through the site" where exactly please?

    Cheers, Guy.
    • agrinnall
    • By agrinnall 11th Oct 16, 8:43 AM
    • 15,610 Posts
    • 11,321 Thanks
    agrinnall
    • #6
    • 11th Oct 16, 8:43 AM
    • #6
    • 11th Oct 16, 8:43 AM
    Hello,

    You say

    "through the site" where exactly please?

    Cheers, Guy.
    Originally posted by guyrws
    There's a Contact Us link at the bottom of the page.
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