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  • FIRST POST
    • catoutthebag
    • By catoutthebag 30th Sep 16, 6:33 AM
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    catoutthebag
    Can't get past welcome/log in screen (boot up) - windows
    • #1
    • 30th Sep 16, 6:33 AM
    Can't get past welcome/log in screen (boot up) - windows 30th Sep 16 at 6:33 AM
    Having real trouble with my laptop and windows lately.

    I used to have win 8.1 and upgrades to 10

    Laptop became very slow and sluggish

    I did a 'fresh install a month ago which improved things

    Yesterday I typed in my password, but then it was taking ages to get to the start screen and never getting through

    I think it's happened once or twice before a long time ago, but eventually it worked, but not this time

    I did a quick search and seems others had this too.

    I hit shift and restart to get to the options page

    I can

    - system repair
    - system restore
    - fresh reinstall and keep files

    I don't have stuff backed up I think (but don't think all files are important, but ideally don't want to wipe it)

    I don't have a win backup/repair DVD (laptop doesn't have a dvd slot, but I have an external DVD drive)

    It's an Acer aspire e13.

    So,

    I tried the fresh install overnight, but that doesn't seem to work.

    I'm going to try system repair and then system restore point (I believe I tried at least one of those last night, but didn't work)

    Clearly it's a software issue

    What on earth are my options after these 3 are exhausted,?

    absolutely had enough of windows computers now
Page 2
    • catoutthebag
    • By catoutthebag 12th Oct 16, 12:05 AM
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    catoutthebag
    I haven't ordered an ssd. Do you mean order an ssd irrespective of if I get the HDD working? My HDD is 1tb but barely filled as I have other stuff on externals, but still have important data on my HDD that i didn't back up


    I'll try Rufus to create the USB in the next couple days. I have an 8gb USB I think. I'll do this on my parents compute r

    Full model is es1 311 c4qs
    • NiftyDigits
    • By NiftyDigits 12th Oct 16, 5:01 AM
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    NiftyDigits
    I haven't ordered an ssd. Do you mean order an ssd irrespective of if I get the HDD working? My HDD is 1tb but barely filled as I have other stuff on externals, but still have important data on my HDD that i didn't back up


    I'll try Rufus to create the USB in the next couple days. I have an 8gb USB I think. I'll do this on my parents compute r

    Full model is es1 311 c4qs
    Originally posted by catoutthebag
    Yes, irrespective.

    The laptop contains an Intel Celeron N2840 CPU. A CPU on par with the one in my more than seven year old laptop. Which was a budget model in the first place.
    So I don't imagine that your laptop is a particularly snappy performer. A clean install to SSD will change that.
    So if you intend to place the HDD into a caddy, it would be the ideal time to pop an SSD in.

    Notwithstanding, you should take the HDD in the first instance and then turn the machine on to see how far it goes.
    • catoutthebag
    • By catoutthebag 12th Oct 16, 11:39 PM
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    catoutthebag
    Yes, irrespective.

    The laptop contains an Intel Celeron N2840 CPU. A CPU on par with the one in my more than seven year old laptop. Which was a budget model in the first place.
    So I don't imagine that your laptop is a particularly snappy performer. A clean install to SSD will change that.
    So if you intend to place the HDD into a caddy, it would be the ideal time to pop an SSD in.

    Notwithstanding, you should take the HDD in the first instance and then turn the machine on to see how far it goes.
    Originally posted by NiftyDigits
    Ok thanks

    So instead of 'bootable USB, you would

    - take out HDD
    - insert ssd
    (Try not to break anything here)
    - reinstall win 10
    - plug HDD into caddy
    - remove anything I can from HDD (without recover software)

    Bit annoying spending money on ssd ...is it a standard 2.5 inch I need...seen a few on Amazon 120gb for about £30
    • NiftyDigits
    • By NiftyDigits 13th Oct 16, 12:21 AM
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    NiftyDigits
    Ok thanks

    So instead of 'bootable USB, you would

    - take out HDD
    - insert ssd
    (Try not to break anything here)
    - reinstall win 10
    - plug HDD into caddy
    - remove anything I can from HDD (without recover software)

    Bit annoying spending money on ssd ...is it a standard 2.5 inch I need...seen a few on Amazon 120gb for about £30
    Originally posted by catoutthebag
    Not instead as you may need the bootable USB flash drive to reinstall the operating system

    Actually, you really don't have to buy the SSD, but the fact is that your system has a relatively weak CPU and having an old style HDD doesn't help.

    Remember that you were already willing to spend £150 to £200 on another laptop, so spending £40 on an SSD will be like getting a new laptop.
    May I suggest that you don't go for the cheapest of the cheap, as that is what has got you where you are in the first place.

    But you don't have to purchase an SSD if you really don't want to do so.

    You can simply take the existing HDD out and then boot the machine to see what happens.
    I really feel that I am repeating myself here.

    The bonus of having the SSD to hand is that you you can get on with the re-installation immediately.

    Get the USB Flash drive done!
    • catoutthebag
    • By catoutthebag 13th Oct 16, 12:35 PM
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    catoutthebag
    Yes sorry a bit slow.

    Right today I'll order an ssd and get USB sorted.

    Saturday hopefully ssd arrives and I get to work
    • NiftyDigits
    • By NiftyDigits 13th Oct 16, 1:23 PM
    • 9,960 Posts
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    NiftyDigits
    Yes sorry a bit slow.

    Right today I'll order an ssd and get USB sorted.

    Saturday hopefully ssd arrives and I get to work
    Originally posted by catoutthebag
    Make the bootable media and test it.

    You can then boot off the USB flash drive and begin as if you are going to going to run a clean install form boot, but instead of choosing Install Now, you move to the bottom left and choose Repair Your Computer.

    The fact it that there are many possible steps to take to check the HDD and to repair corrupted boot data.

    Many options listed here

    So you have the option to work through these or simply run a clean install to a new SSD. Your machine will perform better with the SSD anyway.

    But I want you to try to boot the machine with no HDD installed in order to check that there are no other issues.

    Take out the HDD and then boot up the machine and report what happens.

    You can do all of this before the SSD arrives.
    • catoutthebag
    • By catoutthebag 20th Oct 16, 7:24 PM
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    • 446 Thanks
    catoutthebag
    Make the bootable media and test it.

    You can then boot off the USB flash drive and begin as if you are going to going to run a clean install form boot, but instead of choosing Install Now, you move to the bottom left and choose Repair Your Computer.

    The fact it that there are many possible steps to take to check the HDD and to repair corrupted boot data.

    Many options listed here

    So you have the option to work through these or simply run a clean install to a new SSD. Your machine will perform better with the SSD anyway.

    But I want you to try to boot the machine with no HDD installed in order to check that there are no other issues.

    Take out the HDD and then boot up the machine and report what happens.

    You can do all of this before the SSD arrives.
    Originally posted by NiftyDigits
    Sorry for the delayed response, I hadn't checked back as it was stressing me out, so had a break after ordering the sdd

    So, I've put in my new sandisk 120gb ssd, which only arrived today from Amazon.co.uk

    My HDD is hooked to a caddy, but not connected

    Turn on machine, it says 'no 'bootable device'

    I have an empty USB, I think 4 or 8gb.

    I can follow your steps to ensure the USB is 'bootable.

    But given I've put in a new blank ssd, I guess I'm going to install win 10 home on to my USB and not the ISO image file?

    Thanks in advance
    • catoutthebag
    • By catoutthebag 20th Oct 16, 7:52 PM
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    • 446 Thanks
    catoutthebag
    Sorry I didn't do your suggestion of taking out HDD and booting empty to see what happens as I had put in the new ssd at that point. Shall I do this now or leave it?

    So given my ssd is in, shall I do a clean install of windows by installing win 10 into the USB and ensuring its 'bootable?

    Thanks
    • NiftyDigits
    • By NiftyDigits 21st Oct 16, 5:44 AM
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    NiftyDigits
    Just arrived in Thailand. I shouldn't be working.

    So...let's see what you have done so far. You were supposed to have taken the HDD out and booted the machine up before you inserted the SSD into the machine or even opened up the packaging, but never mind, it's already done.

    It appears that you aren't carrying out any of the steps, so in your next reply, you are asking me what to do all over again.

    The bootable USB flash drive task was posted on the 11th of October, but yet I have no idea if you've yet completed it.
    Get on with it!


    Once again.......

    Windows 10 English International 32 bit

    Windows 10 English International 64 bit

    You need the 64 bit version.

    No need to download either of these if you have already downloaded and saved an image earlier.

    If you are not sure if you have created bootable USB Flash media correctly, you can use Rufus to create it for you.

    You'll know if you have by plugging the finished drive into another PC and AutoRun opens offering options to install. If not;

    Download and save Rufus. Plug USB drive in. Run Rufus.

    Place ticks as shown here:



    Choose ISO Image from the drop down list and then click on the icon to the right and navigate to where you saved the image and double click on the image to insert. The other options will set themselves. Then you can click on the Start button.

    Of course you don't need to do this if you have already successfully created bootable USB Flash media.
    • catoutthebag
    • By catoutthebag 21st Oct 16, 11:49 AM
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    catoutthebag
    Yes, sorry for that, there appeared to be so many steps suggested, that I got lost after knowing I should have done the 'bootable USB iso image file' (which would have been my next step(

    But you mentioned that my HDD was crap and that ssd were better as there were no moving parts and it's better than spending £150-200 on a new laptop. So I went for this option.

    I'll get to my parents computer later to try the above.

    Thank you
    • catoutthebag
    • By catoutthebag 21st Oct 16, 11:53 AM
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    • 446 Thanks
    catoutthebag
    As I have not downloaded a 'bootable iso file (just ISO file BEFORE I knew it had to be 'bootable), do you recommend I do the ISO or win 64 bit?
    I assume the latter given I have a new ssd added?
    Because I assumed an iso file was only really used for an existing corrupted HDD/ssd in place?
    Or am I wrong?
    • Rubidium
    • By Rubidium 21st Oct 16, 12:10 PM
    • 486 Posts
    • 283 Thanks
    Rubidium
    As I have not downloaded a 'bootable iso file (just ISO file BEFORE I knew it had to be 'bootable), do you recommend I do the ISO or win 64 bit?
    I assume the latter given I have a new ssd added?
    Because I assumed an iso file was only really used for an existing corrupted HDD/ssd in place?
    Or am I wrong?
    Originally posted by catoutthebag
    You are wrong!

    You obviously have a problem following the very detailed step by step instructions that have been provided.

    As your very patient helper has posted just "get on with it" and stop making silly assumptions!
    • catoutthebag
    • By catoutthebag 21st Oct 16, 1:16 PM
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    catoutthebag
    So I have to download the ISO and win 64?

    It would have been easier for you RUBIDIUM to say that, one sentence, rather than trolling and belittling my post...bet ya feel so big don't cha BIG MAN! Now, scurry back to your hole.

    ------------------------------------------------------------------

    I am grateful to the posters who have helped.

    I have googled and tried lots before this stage. Repair, reinstall, resetting back to a particular date, ordering a USB, downloading iso file (til it was mentioned it has to be 'bootable as no one previously mentioned it prior to download), ordering ssd, installing ssd/removing old HDD.

    I think I'm more fond of precise, succinct answers.

    1) download ISO AND WIN 64.
    2) make it 'bootable through RUFUS

    I could have followed that, those 2 sentences. But in my job, I have to be precise and explain complex things to people who don't know about a subject, so perhaps not everyone starts at this point, as I do.

    For the layman, for example, I would not have known a USB had to be 'bootable.

    I has to check the shift and restart on Google, but people were telling me to do the options before the shift restart step.

    I did not know that both iso and win 10 64 had to be downloaded, assumed it was one or the other, initially at least.
    • emptybox
    • By emptybox 21st Oct 16, 2:55 PM
    • 155 Posts
    • 56 Thanks
    emptybox
    So I have to download the ISO and win 64?

    It would have been easier for you RUBIDIUM to say that, one sentence, rather than trolling and belittling my post...bet ya feel so big don't cha BIG MAN! Now, scurry back to your hole.

    ------------------------------------------------------------------

    I am grateful to the posters who have helped.

    I have googled and tried lots before this stage. Repair, reinstall, resetting back to a particular date, ordering a USB, downloading iso file (til it was mentioned it has to be 'bootable as no one previously mentioned it prior to download), ordering ssd, installing ssd/removing old HDD.

    I think I'm more fond of precise, succinct answers.

    1) download ISO AND WIN 64.
    2) make it 'bootable through RUFUS

    I could have followed that, those 2 sentences. But in my job, I have to be precise and explain complex things to people who don't know about a subject, so perhaps not everyone starts at this point, as I do.

    For the layman, for example, I would not have known a USB had to be 'bootable.

    I has to check the shift and restart on Google, but people were telling me to do the options before the shift restart step.

    I did not know that both iso and win 10 64 had to be downloaded, assumed it was one or the other, initially at least.
    Originally posted by catoutthebag
    Surely you are being advised to download an ISO of Windows 10 64 bit?
    It's not two different things.

    An ISO image is basically a disc image. i.e the Windows 10 ISO is everything that would be on a Windows 10 DVD.
    That's why it's easy to write the image to a DVD in order to boot from it, but further steps are required to make a bootable USB drive.
    Last edited by emptybox; 21-10-2016 at 3:10 PM.
    • catoutthebag
    • By catoutthebag 21st Oct 16, 6:56 PM
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    • 446 Thanks
    catoutthebag
    Surely you are being advised to download an ISO of Windows 10 64 bit?
    It's not two different things.

    An ISO image is basically a disc image. i.e the Windows 10 ISO is everything that would be on a Windows 10 DVD.
    That's why it's easy to write the image to a DVD in order to boot from it, but further steps are required to make a bootable USB drive.
    Originally posted by emptybox
    Right, ok, that answers that.

    I am currently downloading the WIN 64BIT into myusb and will try make it BOOTABLE.
    • catoutthebag
    • By catoutthebag 21st Oct 16, 7:04 PM
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    • 446 Thanks
    catoutthebag

    Choose ISO Image from the drop down list and then click on the icon to the right and navigate to where you saved the image and double click on the image to insert. Then you can click on the Start button.

    .
    Originally posted by NiftyDigits
    must say, the last bit has confused me...where, when, how?

    Can I assume this bit above occurs, once I insert my ISO bootabley USB, and click run?
    • catoutthebag
    • By catoutthebag 21st Oct 16, 7:08 PM
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    • 446 Thanks
    catoutthebag
    And which rufus, as no one has mentioned details again unfortunately.

    There are like 3 types, one is the same size as the other, except is classed as 'portable'.

    For clarification, I have gone for the top version (not portable)
    • Rubidium
    • By Rubidium 21st Oct 16, 7:43 PM
    • 486 Posts
    • 283 Thanks
    Rubidium
    must say, the last bit has confused me...where, when, how?

    Can i assume this bit above occurs, once i insert my iso bootabley usb, and click run?
    Originally posted by catoutthebag
    and which rufus, as no one has mentioned details again unfortunately.

    There are like 3 types, one is the same size as the other, except is classed as 'portable'.

    For clarification, i have gone for the top version (not portable)
    Originally posted by catoutthebag
    Unbelievable!

    You need to follow the step by step instructions to the letter and not do it how you think that it should be done as you obviously do not have a clue.
    • catoutthebag
    • By catoutthebag 21st Oct 16, 9:52 PM
    • 1,992 Posts
    • 446 Thanks
    catoutthebag
    Just arrived in Thailand. I shouldn't be working.

    So...let's see what you have done so far. You were supposed to have taken the HDD out and booted the machine up before you inserted the SSD into the machine or even opened up the packaging, but never mind, it's already done.

    It appears that you aren't carrying out any of the steps, so in your next reply, you are asking me what to do all over again.

    The bootable USB flash drive task was posted on the 11th of October, but yet I have no idea if you've yet completed it.
    Get on with it!


    Once again.......

    Windows 10 English International 32 bit

    Windows 10 English International 64 bit

    You need the 64 bit version.

    No need to download either of these if you have already downloaded and saved an image earlier.

    If you are not sure if you have created bootable USB Flash media correctly, you can use Rufus to create it for you.

    You'll know if you have by plugging the finished drive into another PC and AutoRun opens offering options to install. If not;

    Download and save Rufus. Plug USB drive in. Run Rufus.

    Place ticks as shown here:



    Choose ISO Image from the drop down list and then click on the icon to the right and navigate to where you saved the image and double click on the image to insert. The other options will set themselves. Then you can click on the Start button.

    Of course you don't need to do this if you have already successfully created bootable USB Flash media.
    Originally posted by NiftyDigits
    I have appeared to have created a 'bootable USB with the win 64 iso file as instructed.

    I will do the rest tomorrow.

    By rest, I assume i just plug the USB in, turn on computer with my new ssd, and everything will be ok
    • NiftyDigits
    • By NiftyDigits 21st Oct 16, 10:49 PM
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    • 4,185 Thanks
    NiftyDigits
    So, to reiterate, you download and save the image to a computer drive. Then you download Rufus, run it and follow the earlier instructions to use Rufus to navigate to and insert the image into the RUFUS interface. Then to click Start to begin the process of creating a bootable USB Flash drive.

    Have you tested the finished product?.

    To install, plug the USB drive in(you can use the slot at the back) press F2 on start or restart to get into the BIOS setup screen, scroll over the the Boot tab and choose the USB Flash drive too be the first to boot, instead of the SSD. Choose to save the setting and exit.


    or.....more simply, press F12 on start up or restart and select the newly inserted USB Flash drive to be the first in the list.
    Look here for more details.

    Once the machine begins to read the USB Flash drive during the booting process, the install will begin.
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