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  • FIRST POST
    • catoutthebag
    • By catoutthebag 30th Sep 16, 6:33 AM
    • 1,990Posts
    • 446Thanks
    catoutthebag
    Can't get past welcome/log in screen (boot up) - windows
    • #1
    • 30th Sep 16, 6:33 AM
    Can't get past welcome/log in screen (boot up) - windows 30th Sep 16 at 6:33 AM
    Having real trouble with my laptop and windows lately.

    I used to have win 8.1 and upgrades to 10

    Laptop became very slow and sluggish

    I did a 'fresh install a month ago which improved things

    Yesterday I typed in my password, but then it was taking ages to get to the start screen and never getting through

    I think it's happened once or twice before a long time ago, but eventually it worked, but not this time

    I did a quick search and seems others had this too.

    I hit shift and restart to get to the options page

    I can

    - system repair
    - system restore
    - fresh reinstall and keep files

    I don't have stuff backed up I think (but don't think all files are important, but ideally don't want to wipe it)

    I don't have a win backup/repair DVD (laptop doesn't have a dvd slot, but I have an external DVD drive)

    It's an Acer aspire e13.

    So,

    I tried the fresh install overnight, but that doesn't seem to work.

    I'm going to try system repair and then system restore point (I believe I tried at least one of those last night, but didn't work)

    Clearly it's a software issue

    What on earth are my options after these 3 are exhausted,?

    absolutely had enough of windows computers now
Page 1
    • catoutthebag
    • By catoutthebag 30th Sep 16, 7:02 AM
    • 1,990 Posts
    • 446 Thanks
    catoutthebag
    • #2
    • 30th Sep 16, 7:02 AM
    • #2
    • 30th Sep 16, 7:02 AM
    It says system repair couldn't repair issue

    Final try is system restore to 25/9/16 before a critical update occurred apparently
    • catoutthebag
    • By catoutthebag 30th Sep 16, 7:05 AM
    • 1,990 Posts
    • 446 Thanks
    catoutthebag
    • #3
    • 30th Sep 16, 7:05 AM
    • #3
    • 30th Sep 16, 7:05 AM
    System restore didn't work as an issue occurred while scanning file or system

    What are my options?!?
    • Fightsback
    • By Fightsback 30th Sep 16, 8:38 AM
    • 2,457 Posts
    • 1,424 Thanks
    Fightsback
    • #4
    • 30th Sep 16, 8:38 AM
    • #4
    • 30th Sep 16, 8:38 AM
    Do you have access to another PC and possess a USB memory stick ?
    Science isn't exact, it's only confidence within limits.
    • catoutthebag
    • By catoutthebag 30th Sep 16, 10:46 AM
    • 1,990 Posts
    • 446 Thanks
    catoutthebag
    • #5
    • 30th Sep 16, 10:46 AM
    • #5
    • 30th Sep 16, 10:46 AM
    Yea I have a USB stick and can access my parents PC
    • Fightsback
    • By Fightsback 30th Sep 16, 12:15 PM
    • 2,457 Posts
    • 1,424 Thanks
    Fightsback
    • #6
    • 30th Sep 16, 12:15 PM
    • #6
    • 30th Sep 16, 12:15 PM
    Yea I have a USB stick and can access my parents PC
    Originally posted by catoutthebag
    Download the w10 iso and try a reset from that, choose the keep everything. However you might have HDD corruption and this might not be successful in restoring your existing files.

    A comprehensive guide can be found here:

    https://www.infopackets.com/news/9681/7-ways-repair-or-factory-reset-windows-10
    Science isn't exact, it's only confidence within limits.
    • catoutthebag
    • By catoutthebag 30th Sep 16, 1:06 PM
    • 1,990 Posts
    • 446 Thanks
    catoutthebag
    • #7
    • 30th Sep 16, 1:06 PM
    • #7
    • 30th Sep 16, 1:06 PM
    Great thanks will try
    • jshm2
    • By jshm2 2nd Oct 16, 10:51 PM
    • 220 Posts
    • 90 Thanks
    jshm2
    • #8
    • 2nd Oct 16, 10:51 PM
    • #8
    • 2nd Oct 16, 10:51 PM
    It maybe the problem is your hard drive rather than Windows. Have you done a scandisk check and disk health check?

    A lot of the time these problems are due to failing HDD's - the best option is to get yourself a new drive and clone your existing one over before it dies.
    • Fightsback
    • By Fightsback 3rd Oct 16, 9:21 AM
    • 2,457 Posts
    • 1,424 Thanks
    Fightsback
    • #9
    • 3rd Oct 16, 9:21 AM
    • #9
    • 3rd Oct 16, 9:21 AM
    It maybe the problem is your hard drive rather than Windows. Have you done a scandisk check and disk health check?

    A lot of the time these problems are due to failing HDD's - the best option is to get yourself a new drive and clone your existing one over before it dies.
    Originally posted by jshm2
    Could be many other reasons, exhaust other possibilities before rushing out to buy new hardware.

    One thing I always do is get rid of hybrid shutdown/fast start up as it can cause lots of startup shutdown problems, not to mention locking your disk if something goes wrong and you need to recover files which is where linux comes in handy.
    Science isn't exact, it's only confidence within limits.
    • movinghelp
    • By movinghelp 3rd Oct 16, 11:14 AM
    • 244 Posts
    • 47 Thanks
    movinghelp
    Right I finally got somewhere, pressed the novo key. No joy. Then pressed fn and f2 and now have the setup utility screen with information, configuration, securiry, boot and exit. Any advice??

    In security I have the options to secure boot, reset to setup mode or restore factory keys. In boot I have usb boot, pxe boot to lan and pxe ipv first.
    Last edited by movinghelp; 03-10-2016 at 11:18 AM.
    • grumpycrab
    • By grumpycrab 3rd Oct 16, 11:17 AM
    • 2,660 Posts
    • 1,155 Thanks
    grumpycrab
    the obvious one first - boot?
    EDIT: if you're not fussed about files, factory restore...(via novo key as above)...
    https://support.lenovo.com/gb/en/products/laptops-and-netbooks/lenovo-b-series-laptops/lenovo-b50-30-notebook/documents/ht062552
    Last edited by grumpycrab; 03-10-2016 at 12:13 PM.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • movinghelp
    • By movinghelp 3rd Oct 16, 12:24 PM
    • 244 Posts
    • 47 Thanks
    movinghelp
    Unfortunately I pressed ESC and now can't get that screen back. Feel like a complete idiot.
    • Fightsback
    • By Fightsback 3rd Oct 16, 12:40 PM
    • 2,457 Posts
    • 1,424 Thanks
    Fightsback
    Unfortunately I pressed ESC and now can't get that screen back. Feel like a complete idiot.
    Originally posted by movinghelp

    Wrong thread, yours is this way:

    http://forums.moneysavingexpert.com/showthread.php?t=5534550
    Science isn't exact, it's only confidence within limits.
    • catoutthebag
    • By catoutthebag 11th Oct 16, 1:17 AM
    • 1,990 Posts
    • 446 Thanks
    catoutthebag
    So I downloaded the iso file into the USB which I plugged into the laptop before shift restarting to get my options up.

    First I think it said it couldn't detect an image file

    Then I wasn't able to locate it.

    It's annoying when you can't use the mouse pad at this stage and havs to use arrows which can't seem to do what you want.

    So my question is, shouldi have RUN or installed the file first on my USB in order for it to 'detect' it?

    If so, I'll try that

    If not, ivd lost my tether on a second laptop so need to search for anorher one for £150-200
    (Recommendations please) and then quickly get a HDD caddy (and software) to try bloody salvage what I can
    • NiftyDigits
    • By NiftyDigits 11th Oct 16, 3:59 AM
    • 9,950 Posts
    • 4,185 Thanks
    NiftyDigits
    What is the full model number of this laptop?

    Either way, likely you can just swap the HDD and pop it into a caddy. No need for 'software'.
    Pop a new SSD, costing around £35 within and install Windows 10 to it.

    https://www.youtube.com/watch?v=OowstDvLDFY

    Should take ten minutes to swap drives and less than five to put the old HDD into a caddy.
    • NiftyDigits
    • By NiftyDigits 11th Oct 16, 4:28 AM
    • 9,950 Posts
    • 4,185 Thanks
    NiftyDigits
    Windows 10 English International 32 bit

    Windows 10 English International 64 bit

    No need to download either of these if you have already downloaded and saved an image earlier.

    If you are not sure if you have created bootable USB Flash media correctly, you can use Rufus to create it for you.

    You'll know if you have by plugging the finished drive into another PC and AutoRun opens offering options to install. If not;

    Download and save Rufus. Plug USB drive in. Run Rufus.

    Place ticks as shown here:



    Choose ISO Image from the drop down list and then click on the icon to the right and navigate to where you saved the image and double click on the image to insert. Then you can click on the Start button.

    Of course you don't need to do this if you have already successfully created bootable USB Flash media.
    • catoutthebag
    • By catoutthebag 11th Oct 16, 8:04 AM
    • 1,990 Posts
    • 446 Thanks
    catoutthebag
    Thanks.

    I don't know if I created a 'bootable usb'. I simply downloaded win 10 iso into a USB and plugged it in. Do I need to click on that file BEFORE on another computer to make it ready or 'bootable?

    Think I have a spare caddy, I guess if ^ doesn't work I'll have to remove the HDD and plug it to another computer to salvage. I've got a few GB of music that I only transferred not long ago...a lot was downloaded from Amazon music from my android phone is it possible to redownload every mp3 I purchased
    • NiftyDigits
    • By NiftyDigits 11th Oct 16, 1:34 PM
    • 9,950 Posts
    • 4,185 Thanks
    NiftyDigits
    Thanks.

    I don't know if I created a 'bootable usb'. I simply downloaded win 10 iso into a USB and plugged it in. Do I need to click on that file BEFORE on another computer to make it ready or 'bootable?

    Think I have a spare caddy, I guess if ^ doesn't work I'll have to remove the HDD and plug it to another computer to salvage. I've got a few GB of music that I only transferred not long ago...a lot was downloaded from Amazon music from my android phone is it possible to redownload every mp3 I purchased
    Originally posted by catoutthebag
    That won't make it bootable. The Windows 10 Download Tool should have given you the option to create bootable installation media.

    The laptop itself is likely fine. Full model number?
    • catoutthebag
    • By catoutthebag 11th Oct 16, 5:26 PM
    • 1,990 Posts
    • 446 Thanks
    catoutthebag
    acer aspire e13 es1-311

    I simply downloaded an win 10 iso file.

    Can you specify the exact 'bootable file link I should download please? Obviously I've made an error doing this

    I do hope I'm ok ;-(
    • NiftyDigits
    • By NiftyDigits 11th Oct 16, 8:35 PM
    • 9,950 Posts
    • 4,185 Thanks
    NiftyDigits
    acer aspire e13 es1-311

    I simply downloaded an win 10 iso file.

    Can you specify the exact 'bootable file link I should download please? Obviously I've made an error doing this

    I do hope I'm ok ;-(
    Originally posted by catoutthebag
    Full model number will look something like this: Acer Aspire E13 ES1-311-P87D

    Downloaded it from whence? If the Windows 10 Download Tool, it should be fine. You can use Rufus with that or download the 64 bit image from my link and then use Rufus with that.
    Have you ordered the new SSD?
    Current prices around £40 for 120GB, £60 for 240GB. A little cheaper for unknown Chinese brands.
    Should have the positive side effect of improving the performance of the machine considerably.

    You could possibly repair the current HDD installation, but this way ensures that you don't make any mistakes with your data.
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