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  • FIRST POST
    • welshblob
    • By welshblob 27th Sep 16, 3:21 PM
    • 427Posts
    • 84Thanks
    welshblob
    Cavity Wall Insulation - Damp/Damage Claims
    • #1
    • 27th Sep 16, 3:21 PM
    Cavity Wall Insulation - Damp/Damage Claims 27th Sep 16 at 3:21 PM
    Hi,

    My parents had cavity wall insulation installed in 2005, the expanding foam type. They now have serious damp/water ingress problems on the gable end which I believe is due to driving rain. I therefore don't think it was appropriate to have it installed originally and would like to understand what recourse we have over this.

    On this site I have seen lots of advice on having cavity wall insulation installed but not very much on dealing with issues/claims. Having seen adverts in the local paper and having googled I can see there are now solicitors specialising in no win, no fee claims for this and there are "advice" websites which feel as front ends to these solicitors. So does anyone have any advice on how to proceed with this, is it best to do it yourself or use one of these solicitors?

    To me, as with PPI, this feels like a topic that MSE should write an article on as I expect its heavily process based and the money involved to repair the property could run into thousands.
Page 3
    • prenton01
    • By prenton01 22nd Oct 17, 6:47 PM
    • 196 Posts
    • 86 Thanks
    prenton01
    Update on my claim

    Surveyor came round and put a Biroscope ?? into s a few holes he drilled to have a look.

    The first hole was full of insulation on his camera so nothing wrong there

    The 2nd hole where the damp was had massive holes of empty spaces where there should have been insulation

    So all looking good towards a claim
    Hi there! We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com
    • Furts
    • By Furts 23rd Oct 17, 7:36 AM
    • 3,861 Posts
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    Furts
    This is fine provided the surveyor was appointed by CIGA. If not you are little further forward.
    • kingey
    • By kingey 23rd Oct 17, 9:07 PM
    • 1 Posts
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    kingey
    am i being scammed
    over the last 2 months be have been contacted many times by companies asking about our cavity wall insulation - we live in blackpool and apparently the insulation that was put into our property was not appropriate for this area (poly beads or whatever it is called). we are having problems with damp etc. and are questioning our choice in the insulation. They are claiming that the company that installed the insulation has gone into liquidation and they will take on the case against the insurance company who covered the guarantee, and each time they quote the figure of £10,000 - as per the PPI they will take on the case, cover solicitor fees and its a no win no fee basis taking 25% on completion of suit. Whilst i know that the carrot of £10,000 is ridiculous I would just like some advise of best course of action of how to take on the insurance company etc with a hopeful positive outcome. Help please
    • Furts
    • By Furts 24th Oct 17, 6:52 AM
    • 3,861 Posts
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    Furts
    over the last 2 months be have been contacted many times by companies asking about our cavity wall insulation - we live in blackpool and apparently the insulation that was put into our property was not appropriate for this area (poly beads or whatever it is called). we are having problems with damp etc. and are questioning our choice in the insulation. They are claiming that the company that installed the insulation has gone into liquidation and they will take on the case against the insurance company who covered the guarantee, and each time they quote the figure of £10,000 - as per the PPI they will take on the case, cover solicitor fees and its a no win no fee basis taking 25% on completion of suit. Whilst i know that the carrot of £10,000 is ridiculous I would just like some advise of best course of action of how to take on the insurance company etc with a hopeful positive outcome. Help please
    Originally posted by kingey
    Do you have the 25 year guarantee issued by CIGA? If so contact them with your concerns and they will send someone around to investigate. If you cannot find your guarantee it is still worth contacting them - your installation may be on their records. None of this costs you anything and leaves all matters in your control.
    • Magic789
    • By Magic789 30th Oct 17, 9:28 PM
    • 3 Posts
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    Magic789
    Blackpool here too
    We were contacted by a company too here in Blackpool regarding the CWI. But now I'm not sure if I should just go back to the installer or contact CiGA first? Just not 100% confident in the claim companies credentials. Have you heard anything back from them?
    • Magic789
    • By Magic789 30th Oct 17, 9:29 PM
    • 3 Posts
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    Magic789
    Installer or CIGA first?
    What would you recommend as the first course of action?
    • Furts
    • By Furts 31st Oct 17, 6:52 AM
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    Furts
    What would you recommend as the first course of action?
    Originally posted by Magic789
    It is likely the installer no longer exists - which is a reflection on the dubious CWI industry. That is why the cIGA guarantee exists - it offers a degree of protection. Hence contact them.
    • Magic789
    • By Magic789 31st Oct 17, 1:38 PM
    • 3 Posts
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    Magic789
    The supply does still exist surprisingly, should I try them first?
    • seligshopping
    • By seligshopping 3rd Nov 17, 10:18 AM
    • 1 Posts
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    seligshopping
    Hindsight is wonderful
    To all the smart (younger?) people who question why on earth we had CWI installed - when your reputable energy supplier (British Gas at the time, I think, but that might be wrong) says they will pay for it to be done, because the government wants us to do it to save money and reduce energy consumption and have warmer homes - why wouldn't you trust them (at the time)? It's not like someone you've never heard of knocked at the door and you paid lots of money for some dodgy home improvement.
    • Shroppey
    • By Shroppey 7th Nov 17, 12:41 PM
    • 4 Posts
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    Shroppey
    Long time lurker, first time poster, I came across this and felt the need to add my experience. I'd go grab a cuppa and sit comfortably, this may go on a bit!

    For clarity, I work for/own a company concerned with helping people get their homes sorted following the incorrect installation of cavity wall insulation, so I hope this is allowed! I'll try to ensure any statements I make are impartial, based on my experience and will not use this as a company advertisement. Obviously if I'm breaking rules please feel free to delete/edit/let me know, as appropriate.

    Bit of Background
    The truth is, here in Wales along with Cornwall, north west coast of England/Scotland and a few other areas exposed to wind and rain, cavity wall insulation should never have had cavity wall insulation fitted. As with many of these "schemes" greed got the better and unqualified, profit driven and targeted "sales people" were left to decide which properties were suitable. Surprisingly, it seems that every door that they knocked was suitable to have cavity wall insulation. In addition to this, a lot of the work done was to a very poor standard. It's now causing MASSIVE problems.

    Is your damp caused by cavity wall insulation?
    When I'm assessing the likelihood of damp in a person's home is due to cavity wall insulation, the two most pertinent questions are:

    Did you have issues with damp before having cavity wall insulation fitted?
    If the answer is "no", then it's highly likely cavity wall insulation is causing your problem. If the answer is "yes", then it should never have been fitted in the first place!

    Did the damp initially appear on a south/westerly wall?
    This is significant due to our prevailing weather, it's often the first place we see damp and mould forming.

    What can be done?
    Left untreated, you are risking serious damage to your property and possibly your health. The black mould that eventually grows on the affected wall is called Stachybotrys and can be extremely dangerous. In other words you have to do something!

    Installer
    These are the people who originally did the job, most have now closed down and many of these are now operating cavity wall insulation extraction companies.

    Guarantees
    Most properties that had cavity wall insulation installed would have been given a 25 year guarantee, usually but not always backed by CIGA, which would seem the ideal place to go to get the problems resolved. In my opinion, the issue with CIGA is that you are asking the people who are going to pay for any work if you actually need the work doing....................Again, in my opinion, the future of CIGA is bleak, it seems they have set aside £18,000,000 to pay for remedial work, depending on whose estimates you use there are somewhere between 1,000,000 and 3,000,000 homes affected, giving £6-18 per home for repair bills..........

    Pay for removal
    Removal certainly needs to happen. Depending on your property the cost will be in the region of £1,500 per wall, obviously costs vary. The most I've seen charged for a detached 3 bed property is a staggering £14,000! See my comment earlier about extraction companies.

    What ever you do, do not allow partial removal of cavity wall insulation!
    Not even total removal from just one wall. This may seem like a good choice, it's not, you'll open up a whole can of worms.

    Professional Help
    Unfortunately, cavity wall insulation is going to be the new PPI. There are companies that can help, they'll sort surveyors etc, get the job done and ensure it's done correctly all under a Conditional Fee Agreement (think "No Win-No Fee"). These companies will also claim for re-instating your property to its former glory, etc.

    Do not pay an up-front fee!!

    In summary (assuming you've got this far!) cavity wall insulation is causing huge problems. If you have damp you believe to be caused by cavity wall insulation, it needs checking and sorting. How you sort it is up to you.

    If there any questions, I will try and answer them as and when I can.
    • qbazdz
    • By qbazdz 6th Dec 17, 2:40 PM
    • 139 Posts
    • 14 Thanks
    qbazdz
    Hi Shroppey,

    Since you offered, I'll have some questions for you.
    Our CWI is about 6 years old and had been installed before we bought the property (1950s semi-d bungalow, W. Sussex and away from the sea).
    When we replaced the windows last year, it was rather obvious that some areas had no beads whatsoever and some grey beads could be seen in various places but blown out and on the ground around the house.
    Had an inspection recently from the installer who drilled some holes and had a look at the cavity and in several places where we had damp issues internally he either found debris and bridging in the cavity or/and big voids.
    We had a look up the loft and generally he made an effort to check if my concerns were valid.
    Both extreme ceiling corners to our neighbours, have wet patches with black spots of mould in between coving and on the wall (kind of V shape stain, not a lot but need doing now!)
    Before we did our bathroom, one corner had been quite well all the time (opposite end of external wall where the extraction is) and when I took coving down, it was all wet.
    The SW corner of the house (on a gable end) has really bad mould in the ceiling corner.

    Now his comments..
    Accepted that where we had voids, they would fix it as it is not meant to be like that.
    He did find that insulation in the loft was pushed right up against roof membrane blocking up the airflow from soffits (poor job by a loft insulation company according to him) and said it would have caused the effect we had seen in the bathroom.

    My big question is now if the re-fill and cleaning up of debris where we found is going to make a difference and will allow the walls to dry out etc or would we be better asking for the CWI to be removed?

    Any thoughts?
    • Oneoftheoldies
    • By Oneoftheoldies 4th Jan 18, 5:42 PM
    • 12 Posts
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    Oneoftheoldies
    Hi welshblob. I feel for your parents! Do they live in Wales? Although this is a nationwide issue, there's a massive problem with CWI in Wales due to it having been installed in regions subjected to driving wet weather. Do your parents have their 25 year CIGA guarantee? They can contact CIGA but I warn you now, they have a battle on their hands. This is a problem that is getting worse but even worse is that CIGA are a guaranteeing agency who do not make a profit and only have a certain amount of money to put things right. They will argue your parents' case from the outset and will say the damp and any mould is due to lifestyle condensation. The fact that they had it installed so long ago is irrelevant (it's a 25 year guarantee). I would not recommend a claims company - they're unlikely to put in the amount of hours/months/years this is going to take. Look up CIVALLI - they know so much about this problem, particularly from the Wales angle, and will support you every step of the way (for free). They're a victim support group.

    I had it installed in my home in 2004 (blown fibre). It took me 11 years to work out why my walls were damp and mouldy - a chance link on Google took me to CWI. After well over a year of battling CIGA, including two inspections, I'm finally at the point of it being removed under guarantee, due to it not having been installed properly (in fact, due to debris in my cavities, it should never have been installed in the first place).

    Good luck and don't give up! It will be a long, stressful and soul destroying process but you will get there in the end. Don't be fobbed off.

    Watch Rip off Britain Tues 10th Oct - BBC1.
    Originally posted by superbmum
    If you have damp problems as a result of cavity wall insulation (and they can be very serious and expensive to put right!), insist that CIGA remove it, especially if there is evidence that the property was never suitable for CWI. It can take years to get CIGA to accept that it was wrongly approved. Get a builder you trust to thoroughly investigate the damp including inside below the wall. The Government supplied free grants for much of the work but so far is not assisting victims.
    • Rufusthered
    • By Rufusthered 7th Feb 18, 6:45 PM
    • 7 Posts
    • 1 Thanks
    Rufusthered
    Cavity foam removal has (probably) damaged chimney
    Hi - has anyone else had this particular problem? We had cavity foam in 2008. Started to get problems with damp in the house 2014 (west wall mainly) got Miller Pattison (who did the work) out to look, they denied all responsibility. Over the next 3 years we spent over £3000 on the wall and chimneys/roof to no avail. CIGA (governing body) came out, surveyed the wall and found large voids in the insulation and told Miller Pattison to remove the filling which they did in September 2017. When they had removed the filling they found some had entered into the two chimney voids and so now the chimneys are condemned and we can't use the gas fire in one room or the open fire in the other. I cannot believe the two things are not connected considering that no foam entered the chimneys when the stuff was put in in 2008. They again denied responsibility. Sadly, because we involved CIGA no solicitor will help us on a no win no fee basis (not really sure why, but anyway...) Has anyone else had anything like this? Does anyone know anything about chimney surveys - cost/identifiying possible cause of the leakage... ? Sigh... from a very fed up member...
    • Furts
    • By Furts 7th Feb 18, 8:56 PM
    • 3,861 Posts
    • 2,456 Thanks
    Furts
    Hi - has anyone else had this particular problem? We had cavity foam in 2008. Started to get problems with damp in the house 2014 (west wall mainly) got Miller Pattison (who did the work) out to look, they denied all responsibility. Over the next 3 years we spent over £3000 on the wall and chimneys/roof to no avail. CIGA (governing body) came out, surveyed the wall and found large voids in the insulation and told Miller Pattison to remove the filling which they did in September 2017. When they had removed the filling they found some had entered into the two chimney voids and so now the chimneys are condemned and we can't use the gas fire in one room or the open fire in the other. I cannot believe the two things are not connected considering that no foam entered the chimneys when the stuff was put in in 2008. They again denied responsibility. Sadly, because we involved CIGA no solicitor will help us on a no win no fee basis (not really sure why, but anyway...) Has anyone else had anything like this? Does anyone know anything about chimney surveys - cost/identifiying possible cause of the leakage... ? Sigh... from a very fed up member...
    Originally posted by Rufusthered
    What a mess - where does anyone start to try and sort it out? A few pointers but you will need to tweak to suit your situation ... you had CWI so what did you do to check and present your home as suitable for CWI?

    Then did you check for, and hopefully obtain, the BBA Certificate (or similar), and carefully read all the clauses?

    If yes so far, then what did you do regarding control and inspection of Miller Pattison working on your home?

    If all is positive so far, now for the grey area which nobody on the forum can answer. What did the BBA Certificate say about injecting close to a chimney? My instinct is an exclusion zone is specified, possibly in conjunction with cavity barriers. But in fairness to all forum folks we have not read your Certificate and we do not know which one it is.

    Then why did you waste three years dealing with idiots - MP - instead of getting CIGA straight in?

    More so if MP had blatantly flouted the rules why trust them to give a competent response?

    Then why spend £3000 on all this?

    Moving on, was your home ever suitable for CWI and did you pick an appropriate product? Foam is bad news but did you actually receive this, or was it fibres or beads? CIGA will not tell you the full picture - they are a flawed trade organisation operating under severe pressures. But the fact that the CWI has been partially removed tells you a key point.

    If CIGA arranged incompetent, or heavy handed, operatives to remove the CWI then your chimneys may be damaged. Which prompts the question what were you doing during this regarding inspection and control?

    Coming bang up to date - under normal, careful, competent, situations your CWI removal should not be causing you chimney problems. However I have personal experience of chimney problems with CWI - it happens.

    Since you say you have chimney problems have you defined what these are and reported them back to CIGA? If so, where are you and/or CIGA with arranging a cctv of the chimnies to establish what is going on?

    Over to you now please!
    • Rufusthered
    • By Rufusthered 8th Feb 18, 2:12 PM
    • 7 Posts
    • 1 Thanks
    Rufusthered
    What a mess - where does anyone start to try and sort it out? A few pointers but you will need to tweak to suit your situation ... you had CWI so what did you do to check and present your home as suitable for CWI?

    Then did you check for, and hopefully obtain, the BBA Certificate (or similar), and carefully read all the clauses?

    If yes so far, then what did you do regarding control and inspection of Miller Pattison working on your home?

    If all is positive so far, now for the grey area which nobody on the forum can answer. What did the BBA Certificate say about injecting close to a chimney? My instinct is an exclusion zone is specified, possibly in conjunction with cavity barriers. But in fairness to all forum folks we have not read your Certificate and we do not know which one it is.

    Then why did you waste three years dealing with idiots - MP - instead of getting CIGA straight in?

    More so if MP had blatantly flouted the rules why trust them to give a competent response?

    Then why spend £3000 on all this?

    Moving on, was your home ever suitable for CWI and did you pick an appropriate product? Foam is bad news but did you actually receive this, or was it fibres or beads? CIGA will not tell you the full picture - they are a flawed trade organisation operating under severe pressures. But the fact that the CWI has been partially removed tells you a key point.

    If CIGA arranged incompetent, or heavy handed, operatives to remove the CWI then your chimneys may be damaged. Which prompts the question what were you doing during this regarding inspection and control?

    Coming bang up to date - under normal, careful, competent, situations your CWI removal should not be causing you chimney problems. However I have personal experience of chimney problems with CWI - it happens.

    Since you say you have chimney problems have you defined what these are and reported them back to CIGA? If so, where are you and/or CIGA with arranging a cctv of the chimnies to establish what is going on?

    Over to you now please!
    Originally posted by Furts
    We are just lay people so relied on MP to assess the suitability of the property... We got the CIGA certificate but I don't know what the BBA certificate is..

    We would not have known whether MP were doing the job correctly or not. We had no experience of CWI so just left them to get on with it...

    When the damp patches appeared we had just moved out and were planning to rent the property. We called in MP as that was what we thought we had to do. They said the pointing/flashings/chimneys needed attention as they were at fault and as we had to prepare the house for tenants we just had everything done over time as we thought we had no other option. The people who carried out the pointing and flashing work both said they did not consider these areas to be bad enough to cause the problems. We wasted 3 years as after each batch of 'remedial' work was carried out we waited a time to see if anything had changed. The tenants in the property did not bother telling us (sometimes for months) if anything had changed (despite the letting agent trying to get the information) and so the time went on. We had no idea we could go to CIGA with our concerns until May 2017 when I came across some other people with the same problem and then we involved them.

    I believe we had the fibre but I have to be honest and say I am not completely sure. Regarding suitability of the property for CWI we relied on MP.

    The tenants were in residence when the CWI was removed so we were not present and even if we had been I doubt we would have known if the removal was done in a heavy handed way... I repeat that we are lay people with no prior knowledge of CWI

    I told CIGA that the chimneys had been condemned. They sent my concerns to MP who said that whilst the chimneys were sound in 2008 when the CWI was installed obviously the chimneys have deteriorated in that time and they do not take responsibility. I have looked into having chimney surveys but am not sure if we should pay for this or ask CIGA/MP to pay

    Thanks!
    • Furts
    • By Furts 8th Feb 18, 2:51 PM
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    Furts
    We are just lay people so relied on MP to assess the suitability of the property... We got the CIGA certificate but I don't know what the BBA certificate is..

    We would not have known whether MP were doing the job correctly or not. We had no experience of CWI so just left them to get on with it...

    When the damp patches appeared we had just moved out and were planning to rent the property. We called in MP as that was what we thought we had to do. They said the pointing/flashings/chimneys needed attention as they were at fault and as we had to prepare the house for tenants we just had everything done over time as we thought we had no other option. The people who carried out the pointing and flashing work both said they did not consider these areas to be bad enough to cause the problems. We wasted 3 years as after each batch of 'remedial' work was carried out we waited a time to see if anything had changed. The tenants in the property did not bother telling us (sometimes for months) if anything had changed (despite the letting agent trying to get the information) and so the time went on. We had no idea we could go to CIGA with our concerns until May 2017 when I came across some other people with the same problem and then we involved them.

    I believe we had the fibre but I have to be honest and say I am not completely sure. Regarding suitability of the property for CWI we relied on MP.

    The tenants were in residence when the CWI was removed so we were not present and even if we had been I doubt we would have known if the removal was done in a heavy handed way... I repeat that we are lay people with no prior knowledge of CWI

    I told CIGA that the chimneys had been condemned. They sent my concerns to MP who said that whilst the chimneys were sound in 2008 when the CWI was installed obviously the chimneys have deteriorated in that time and they do not take responsibility. I have looked into having chimney surveys but am not sure if we should pay for this or ask CIGA/MP to pay

    Thanks!
    Originally posted by Rufusthered
    I appreciate you are lay people and I feel for your situation - been there and know about this. However harsh it may sound, the regrettable fact is CWI is a serious proposition with serious implications. CWI should never be sought by lay people without seeking competent professional guidance. Add to this your total absence of knowledge on what has happened and you can see why no solicitor is going to take you on. Then couple this with the perceived the dismal reputation of CIGA and it becomes even more problematic.

    Who has condemned your chimnies? Why have they condemned them? What facts, and what evidence do you have to support the condemning?

    Having carefully analysed that then the next step forward can emerge.

    However, there is no way you can do this via a forum, because your knowledge base, and strength will not facilitate this.

    At some stage you will need professional help to sift through everything, and get to grips with CIGA. Either that or you draw a line under matters and move on. But equally CIGA have a nightmare reputation so there is no guarantee anyone will get a quick, or a satisfactory, outcome.

    If you give your location, and the property location (if not the same) somebody on the forum may be able to chip in and help.
    • Rufusthered
    • By Rufusthered 8th Feb 18, 7:33 PM
    • 7 Posts
    • 1 Thanks
    Rufusthered
    I appreciate you are lay people and I feel for your situation - been there and know about this. However harsh it may sound, the regrettable fact is CWI is a serious proposition with serious implications. CWI should never be sought by lay people without seeking competent professional guidance. Add to this your total absence of knowledge on what has happened and you can see why no solicitor is going to take you on. Then couple this with the perceived the dismal reputation of CIGA and it becomes even more problematic.

    Who has condemned your chimnies? Why have they condemned them? What facts, and what evidence do you have to support the condemning?

    Having carefully analysed that then the next step forward can emerge.

    However, there is no way you can do this via a forum, because your knowledge base, and strength will not facilitate this.

    At some stage you will need professional help to sift through everything, and get to grips with CIGA. Either that or you draw a line under matters and move on. But equally CIGA have a nightmare reputation so there is no guarantee anyone will get a quick, or a satisfactory, outcome.

    If you give your location, and the property location (if not the same) somebody on the forum may be able to chip in and help.
    Originally posted by Furts
    Thanks Furts for your input so far..

    I believe solicitors are not interested because we have had a partial solution through CIGA and nothing to do with our inexperience.

    The chimneys were condemned by MP after extraction of the west facing wall because they said filling material was found to be in the chimneys. In fact one of their operatives had to sit in the house for 7 hours until a gas engineer arrived to disconnect the gas fire..

    The property is in Yeovil, Somerset BA20 (we live in Yeovil too). I believe Yeovil is on the edge of the area where CWI should not be installed...

    Hoping someone can give some advice... Thanks
    • Furts
    • By Furts 9th Feb 18, 8:01 AM
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    Furts
    Thanks Furts for your input so far..

    I believe solicitors are not interested because we have had a partial solution through CIGA and nothing to do with our inexperience.

    The chimneys were condemned by MP after extraction of the west facing wall because they said filling material was found to be in the chimneys. In fact one of their operatives had to sit in the house for 7 hours until a gas engineer arrived to disconnect the gas fire..

    The property is in Yeovil, Somerset BA20 (we live in Yeovil too). I believe Yeovil is on the edge of the area where CWI should not be installed...

    Hoping someone can give some advice... Thanks
    Originally posted by Rufusthered
    I speculate that solicitors are not interested because the facts are not there to form a case, and the area of knowledge is beyond their expertise. I have not used the term "inexperience" but you have to face everyday reality with solicitors. The legal bods love to complicate matters, they love to delay matters, they love people coming to them without basic knowledge. They make enormous fees out of all this. However if approached on a no win no fee basis as you want the format changes. Then the solicitors want minimum input on their part and maximum input on the consumers part. Been there and know this! If the consumer cannot give the easy ride to the solicitors then they do not want to know. Which again is just what you have found.

    A key point is were the chimnies defective before MP installed CWI or were they damaged by MP causing the CWI to then enter?
    Last edited by Furts; 09-02-2018 at 8:08 AM.
    • Rufusthered
    • By Rufusthered 9th Feb 18, 10:04 AM
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    • 1 Thanks
    Rufusthered
    The chimneys were clear after the CWI was installed.. I asked MP that same question and they replied that the chimneys must have deteriorated between 2008 and 2017 to the extent that material entered the chimneys during extraction... I am not sure whether a chimney survey will indicate the cause of any damage (particularly, for example, if it is just missing mortar - hard to define a cause of that) but I guess that is the next stage... it's just whether we have to pay or CIGA/MP will pay...
    • Furts
    • By Furts 9th Feb 18, 1:25 PM
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    • 2,456 Thanks
    Furts
    The chimneys were clear after the CWI was installed.. I asked MP that same question and they replied that the chimneys must have deteriorated between 2008 and 2017 to the extent that material entered the chimneys during extraction... I am not sure whether a chimney survey will indicate the cause of any damage (particularly, for example, if it is just missing mortar - hard to define a cause of that) but I guess that is the next stage... it's just whether we have to pay or CIGA/MP will pay...
    Originally posted by Rufusthered

    The MP explanation makes no sense, but the concept of insulation being in the chimney is also strange. It will not, logically, have got there during removal. Logically it was always there. Which means MP should have removed it. In turn this means you have incomplete and defective remedial works. This in turn means going back to CIGA. You should not be dealing with MP.

    Your guarantee is with CIGA and that is the route you should be taking.


    But when this has been done you still have defective chimnies which will need repairs. You need to have tactics/strategy to push this in the direction of CIGA
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