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  • FIRST POST
    • welshblob
    • By welshblob 27th Sep 16, 3:21 PM
    • 422Posts
    • 83Thanks
    welshblob
    Cavity Wall Insulation - Damp/Damage Claims
    • #1
    • 27th Sep 16, 3:21 PM
    Cavity Wall Insulation - Damp/Damage Claims 27th Sep 16 at 3:21 PM
    Hi,

    My parents had cavity wall insulation installed in 2005, the expanding foam type. They now have serious damp/water ingress problems on the gable end which I believe is due to driving rain. I therefore don't think it was appropriate to have it installed originally and would like to understand what recourse we have over this.

    On this site I have seen lots of advice on having cavity wall insulation installed but not very much on dealing with issues/claims. Having seen adverts in the local paper and having googled I can see there are now solicitors specialising in no win, no fee claims for this and there are "advice" websites which feel as front ends to these solicitors. So does anyone have any advice on how to proceed with this, is it best to do it yourself or use one of these solicitors?

    To me, as with PPI, this feels like a topic that MSE should write an article on as I expect its heavily process based and the money involved to repair the property could run into thousands.
Page 2
    • Furts
    • By Furts 11th Oct 16, 8:29 AM
    • 3,096 Posts
    • 1,952 Thanks
    Furts
    12 years ago when I had mine installed it was heavily subsidised and publicised, alongside loft insulation. There were no negative reports about it all over the internet like there are now. I asked ' simple' questions such as "is there a 5mm clearance?" But, no I didn't ask questions that consumers now read about such as "do I have existing debris in my cavities?". Why? Because I'm not a builder, just like I'm not an engineer but unfortunately bought a tumble dryer that's likely to burst into flames. I guess my 'common sense', along with thousands of other clearly gullible people was lacking on several counts then, wasn't it? I'm sure those people who own a Samsung Galaxy Note 7 also only have themselves to blame, after all, did they ask if the battery will explode???

    There were no terms and conditions, just a 25 year guarantee which was provided post-installation and a nice big subsidy from the government to persuade you of the effectiveness.

    Goodbye Furts, I have a feeling you're just about to have a day working for either CIGA, a CWI manufacturer or an installation company. I'm pretty sure your responses don't go along the line of understanding Samaritan.
    Originally posted by superbmum
    I am an "understanding Samaritan". I am also a home owner and consumer. I too am a victim of the CWI scam and conspiracy. Do not jump to quick and easy conclusions when trying to judge what went on.
    • phil24_7
    • By phil24_7 11th Oct 16, 10:30 AM
    • 1,508 Posts
    • 658 Thanks
    phil24_7
    12 years ago when I had mine installed it was heavily subsidised and publicised, alongside loft insulation. There were no negative reports about it all over the internet like there are now. I asked ' simple' questions such as "is there a 5mm clearance?" But, no I didn't ask questions that consumers now read about such as "do I have existing debris in my cavities?". Why? Because I'm not a builder, just like I'm not an engineer but unfortunately bought a tumble dryer that's likely to burst into flames. I guess my 'common sense', along with thousands of other clearly gullible people was lacking on several counts then, wasn't it? I'm sure those people who own a Samsung Galaxy Note 7 also only have themselves to blame, after all, did they ask if the battery will explode???

    There were no terms and conditions, just a 25 year guarantee which was provided post-installation and a nice big subsidy from the government to persuade you of the effectiveness.

    Goodbye Furts, I have a feeling you're just about to have a day working for either CIGA, a CWI manufacturer or an installation company. I'm pretty sure your responses don't go along the line of understanding Samaritan.
    Originally posted by superbmum
    Furts, whilst being abrasive and argumentative at times, is a very knowledgeable guy. He swings a little towards the 'it's the consumers fault' for me but much of what he says is fair comment. It is consumers lack of care when selecting and monitoring (if you don't have a clue there are people that do and can advise) works that causes a great many of the issues they encounter.
    • Furts
    • By Furts 11th Oct 16, 1:18 PM
    • 3,096 Posts
    • 1,952 Thanks
    Furts
    Furts, whilst being abrasive and argumentative at times, is a very knowledgeable guy. He swings a little towards the 'it's the consumers fault' for me but much of what he says is fair comment. It is consumers lack of care when selecting and monitoring (if you don't have a clue there are people that do and can advise) works that causes a great many of the issues they encounter.
    Originally posted by phil24_7
    Kind words and thank you. I am aware of my profile, and the "its the consumers fault"! But in fairness to me there is a reason for this. This forum is predominantly a consumer driven forum. I, and some others who post, work in the construction industry. We see the other side of the argument. It is frequently said "the consumer is always right" but the reality can be the opposite of this.
    • phil24_7
    • By phil24_7 11th Oct 16, 1:55 PM
    • 1,508 Posts
    • 658 Thanks
    phil24_7
    Kind words and thank you. I am aware of my profile, and the "its the consumers fault"! But in fairness to me there is a reason for this. This forum is predominantly a consumer driven forum. I, and some others who post, work in the construction industry. We see the other side of the argument. It is frequently said "the consumer is always right" but the reality can be the opposite of this.
    Originally posted by Furts
    My ode has always been 'The customer is not always right but the customer is always the customer!'.

    I firmly believe customers should care more about what they get and seek the best possible quality for the price they can afford but I equally think customers cannot be expected to know everything and that builder/plumbers/electricians et al have a duty to be more honest...but there's fat chance of that happening! lol
    • Polly05
    • By Polly05 26th Apr 17, 8:54 PM
    • 177 Posts
    • 99 Thanks
    Polly05
    I'm wondering if anyone has any advice on where to start...
    My mum's house got cavity wall insulation some years ago (not sure when exactly!). I think it was through the council. The house got damp pretty quickly after that. But now we've discovered it also has dry rot. The specialists we had look at it thinks that the cavity wall insulation is wet and not carried out correctly. Its going to cost us thousands to fix, which we don't have.
    Do you think I should contact the council as a first step? Ask them if they know when it was and what company it was they used? To see if they have a guarantee?
    Thanks!
    • Furts
    • By Furts 26th Apr 17, 9:18 PM
    • 3,096 Posts
    • 1,952 Thanks
    Furts
    I'm wondering if anyone has any advice on where to start...
    My mum's house got cavity wall insulation some years ago (not sure when exactly!). I think it was through the council. The house got damp pretty quickly after that. But now we've discovered it also has dry rot. The specialists we had look at it thinks that the cavity wall insulation is wet and not carried out correctly. Its going to cost us thousands to fix, which we don't have.
    Do you think I should contact the council as a first step? Ask them if they know when it was and what company it was they used? To see if they have a guarantee?
    Thanks!
    Originally posted by Polly05
    By all means try the council, but I suspect they are part of the CIGA 25 year scheme. Hence you would be wise contacting CIGA with the property address to see if a guarantee exists. If it does then CIGA will come to investigate. However be wary. CIGA are notorious for tardy responses, appalling survey investigation, confrontational or non existent customer response and so on. So if a survey takes place get a clued up, savvy, experienced building person as a witness - ideally professionally qualified. CIGA will not like this so do not forewarn them.If you do forewarn then expect problems. Trust me- I know how bad CIGA are!
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