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  • FIRST POST
    • welshblob
    • By welshblob 27th Sep 16, 3:21 PM
    • 422Posts
    • 83Thanks
    welshblob
    Cavity Wall Insulation - Damp/Damage Claims
    • #1
    • 27th Sep 16, 3:21 PM
    Cavity Wall Insulation - Damp/Damage Claims 27th Sep 16 at 3:21 PM
    Hi,

    My parents had cavity wall insulation installed in 2005, the expanding foam type. They now have serious damp/water ingress problems on the gable end which I believe is due to driving rain. I therefore don't think it was appropriate to have it installed originally and would like to understand what recourse we have over this.

    On this site I have seen lots of advice on having cavity wall insulation installed but not very much on dealing with issues/claims. Having seen adverts in the local paper and having googled I can see there are now solicitors specialising in no win, no fee claims for this and there are "advice" websites which feel as front ends to these solicitors. So does anyone have any advice on how to proceed with this, is it best to do it yourself or use one of these solicitors?

    To me, as with PPI, this feels like a topic that MSE should write an article on as I expect its heavily process based and the money involved to repair the property could run into thousands.
Page 2
    • Furts
    • By Furts 11th Oct 16, 8:29 AM
    • 3,484 Posts
    • 2,179 Thanks
    Furts
    12 years ago when I had mine installed it was heavily subsidised and publicised, alongside loft insulation. There were no negative reports about it all over the internet like there are now. I asked ' simple' questions such as "is there a 5mm clearance?" But, no I didn't ask questions that consumers now read about such as "do I have existing debris in my cavities?". Why? Because I'm not a builder, just like I'm not an engineer but unfortunately bought a tumble dryer that's likely to burst into flames. I guess my 'common sense', along with thousands of other clearly gullible people was lacking on several counts then, wasn't it? I'm sure those people who own a Samsung Galaxy Note 7 also only have themselves to blame, after all, did they ask if the battery will explode???

    There were no terms and conditions, just a 25 year guarantee which was provided post-installation and a nice big subsidy from the government to persuade you of the effectiveness.

    Goodbye Furts, I have a feeling you're just about to have a day working for either CIGA, a CWI manufacturer or an installation company. I'm pretty sure your responses don't go along the line of understanding Samaritan.
    Originally posted by superbmum
    I am an "understanding Samaritan". I am also a home owner and consumer. I too am a victim of the CWI scam and conspiracy. Do not jump to quick and easy conclusions when trying to judge what went on.
    • phil24_7
    • By phil24_7 11th Oct 16, 10:30 AM
    • 1,520 Posts
    • 661 Thanks
    phil24_7
    12 years ago when I had mine installed it was heavily subsidised and publicised, alongside loft insulation. There were no negative reports about it all over the internet like there are now. I asked ' simple' questions such as "is there a 5mm clearance?" But, no I didn't ask questions that consumers now read about such as "do I have existing debris in my cavities?". Why? Because I'm not a builder, just like I'm not an engineer but unfortunately bought a tumble dryer that's likely to burst into flames. I guess my 'common sense', along with thousands of other clearly gullible people was lacking on several counts then, wasn't it? I'm sure those people who own a Samsung Galaxy Note 7 also only have themselves to blame, after all, did they ask if the battery will explode???

    There were no terms and conditions, just a 25 year guarantee which was provided post-installation and a nice big subsidy from the government to persuade you of the effectiveness.

    Goodbye Furts, I have a feeling you're just about to have a day working for either CIGA, a CWI manufacturer or an installation company. I'm pretty sure your responses don't go along the line of understanding Samaritan.
    Originally posted by superbmum
    Furts, whilst being abrasive and argumentative at times, is a very knowledgeable guy. He swings a little towards the 'it's the consumers fault' for me but much of what he says is fair comment. It is consumers lack of care when selecting and monitoring (if you don't have a clue there are people that do and can advise) works that causes a great many of the issues they encounter.
    • Furts
    • By Furts 11th Oct 16, 1:18 PM
    • 3,484 Posts
    • 2,179 Thanks
    Furts
    Furts, whilst being abrasive and argumentative at times, is a very knowledgeable guy. He swings a little towards the 'it's the consumers fault' for me but much of what he says is fair comment. It is consumers lack of care when selecting and monitoring (if you don't have a clue there are people that do and can advise) works that causes a great many of the issues they encounter.
    Originally posted by phil24_7
    Kind words and thank you. I am aware of my profile, and the "its the consumers fault"! But in fairness to me there is a reason for this. This forum is predominantly a consumer driven forum. I, and some others who post, work in the construction industry. We see the other side of the argument. It is frequently said "the consumer is always right" but the reality can be the opposite of this.
    • phil24_7
    • By phil24_7 11th Oct 16, 1:55 PM
    • 1,520 Posts
    • 661 Thanks
    phil24_7
    Kind words and thank you. I am aware of my profile, and the "its the consumers fault"! But in fairness to me there is a reason for this. This forum is predominantly a consumer driven forum. I, and some others who post, work in the construction industry. We see the other side of the argument. It is frequently said "the consumer is always right" but the reality can be the opposite of this.
    Originally posted by Furts
    My ode has always been 'The customer is not always right but the customer is always the customer!'.

    I firmly believe customers should care more about what they get and seek the best possible quality for the price they can afford but I equally think customers cannot be expected to know everything and that builder/plumbers/electricians et al have a duty to be more honest...but there's fat chance of that happening! lol
    • Polly05
    • By Polly05 26th Apr 17, 8:54 PM
    • 202 Posts
    • 112 Thanks
    Polly05
    I'm wondering if anyone has any advice on where to start...
    My mum's house got cavity wall insulation some years ago (not sure when exactly!). I think it was through the council. The house got damp pretty quickly after that. But now we've discovered it also has dry rot. The specialists we had look at it thinks that the cavity wall insulation is wet and not carried out correctly. Its going to cost us thousands to fix, which we don't have.
    Do you think I should contact the council as a first step? Ask them if they know when it was and what company it was they used? To see if they have a guarantee?
    Thanks!
    • Furts
    • By Furts 26th Apr 17, 9:18 PM
    • 3,484 Posts
    • 2,179 Thanks
    Furts
    I'm wondering if anyone has any advice on where to start...
    My mum's house got cavity wall insulation some years ago (not sure when exactly!). I think it was through the council. The house got damp pretty quickly after that. But now we've discovered it also has dry rot. The specialists we had look at it thinks that the cavity wall insulation is wet and not carried out correctly. Its going to cost us thousands to fix, which we don't have.
    Do you think I should contact the council as a first step? Ask them if they know when it was and what company it was they used? To see if they have a guarantee?
    Thanks!
    Originally posted by Polly05
    By all means try the council, but I suspect they are part of the CIGA 25 year scheme. Hence you would be wise contacting CIGA with the property address to see if a guarantee exists. If it does then CIGA will come to investigate. However be wary. CIGA are notorious for tardy responses, appalling survey investigation, confrontational or non existent customer response and so on. So if a survey takes place get a clued up, savvy, experienced building person as a witness - ideally professionally qualified. CIGA will not like this so do not forewarn them.If you do forewarn then expect problems. Trust me- I know how bad CIGA are!
    • prenton01
    • By prenton01 10th Sep 17, 2:38 PM
    • 176 Posts
    • 74 Thanks
    prenton01
    I had cavity walls done 5 years ago and now on our wall in the living room has had damp all up one side for last 2 years even though there is a radiator there and also the hallway.

    We had a company come round and they have said this is now widespread just like PPI

    We are now awaiting compensation figure and we will be having the problem fixed and both rooms fixed no charge.
    No Unapproved or Personal links in signatures please - FT3
    • Furts
    • By Furts 10th Sep 17, 6:25 PM
    • 3,484 Posts
    • 2,179 Thanks
    Furts
    I had cavity walls done 5 years ago and now on our wall in the living room has had damp all up one side for last 2 years even though there is a radiator there and also the hallway.

    We had a company come round and they have said this is now widespread just like PPI

    We are now awaiting compensation figure and we will be having the problem fixed and both rooms fixed no charge.
    Originally posted by prenton01
    This worries me a bit. What reason has been given for the problem? How is it to be fixed? Where does this put the CIGA 25 year guarantee?, Who is going to do the work? and so on.

    Making a comparison with PPI sounds like a throw away, unsubstantiated remark and sounds unprofessional. Then to expect compensation for what?

    Everything here might be genuine but I suspect there are dubious companies out there looking for unsuspecting consumers. Come back with accurate facts to reassure us everything is OK here.
    • prenton01
    • By prenton01 11th Sep 17, 7:45 AM
    • 176 Posts
    • 74 Thanks
    prenton01
    Apparently the reason for the mold and the claims is as follows

    To many companies were jumping on the bandwagon and carrying this out then claiming the costs from the Govt as there was unlimited money to be had they were not carrying out the job to high standards.
    When they put the insulation into the holes drilled into the outside wall they were just putting a small amount on insulation into the gaps and not the full amount so that they could get the job done quicker and get more houses completed meaning more money of the govt.
    Therefore because of this the spaces left within the walls were a magnet for damp which after a few years comes through to the inside of your house.

    This is what i was told.
    No Unapproved or Personal links in signatures please - FT3
    • Ganga
    • By Ganga 11th Sep 17, 4:16 PM
    • 725 Posts
    • 352 Thanks
    Ganga
    I had cavity walls done 5 years ago and now on our wall in the living room has had damp all up one side for last 2 years even though there is a radiator there and also the hallway.

    We had a company come round and they have said this is now widespread just like PPI

    We are now awaiting compensation figure and we will be having the problem fixed and both rooms fixed no charge.
    Originally posted by prenton01
    Have you paid any money up front to the company that promised you the compensation?
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
    • prenton01
    • By prenton01 11th Sep 17, 4:52 PM
    • 176 Posts
    • 74 Thanks
    prenton01
    Not a thing and was told i never will the only cost i would have to pay would be £10 if i needed a replacement certificate but i had mine
    No Unapproved or Personal links in signatures please - FT3
    • Furts
    • By Furts 11th Sep 17, 5:01 PM
    • 3,484 Posts
    • 2,179 Thanks
    Furts
    Apparently the reason for the mold and the claims is as follows

    To many companies were jumping on the bandwagon and carrying this out then claiming the costs from the Govt as there was unlimited money to be had they were not carrying out the job to high standards.
    When they put the insulation into the holes drilled into the outside wall they were just putting a small amount on insulation into the gaps and not the full amount so that they could get the job done quicker and get more houses completed meaning more money of the govt.
    Therefore because of this the spaces left within the walls were a magnet for damp which after a few years comes through to the inside of your house.

    This is what i was told.
    Originally posted by prenton01
    The magnet for damp is a strange reasoning. Plus the explanation does not sound specific to your home. So I hope you have something more detailed and more scientific than this. But also consider the correct approach with your situation. You should have a CIGA 25 year guarantee. Therefore it is CIGA who should be dealing with this. Have you approached them. If so, what did they say?
    • prenton01
    • By prenton01 11th Sep 17, 5:02 PM
    • 176 Posts
    • 74 Thanks
    prenton01
    The magnet for damp is a strange reasoning. Plus the explanation does not sound specific to your home. So I hope you have something more detailed and more scientific than this. But also consider the correct approach with your situation. You should have a CIGA 25 year guarantee. Therefore it is CIGA who should be dealing with this. Have you approached them. If so, what did they say?
    Originally posted by Furts
    I couldn't remember exactly but it was along those lines, i will ask him again the reason why and post word for word
    No Unapproved or Personal links in signatures please - FT3
    • vw100
    • By vw100 11th Sep 17, 5:05 PM
    • 104 Posts
    • 49 Thanks
    vw100
    It looks like the cavity insulation is bridging the coldness/wet from the exterior (cold) wall and into touch with the interior warm/dry wall causing dampness. As some people as said the gap was necessary to be maintained as is. Not so bad to extract if it the bead type of insulation but the liquid expanding foam type would be somewhat difficult and costly.
    • prenton01
    • By prenton01 11th Sep 17, 5:10 PM
    • 176 Posts
    • 74 Thanks
    prenton01
    It looks like the cavity insulation is bridging the coldness/wet from the exterior (cold) wall and into touch with the interior warm/dry wall causing dampness. As some people as said the gap was necessary to be maintained as is. Not so bad to extract if it the bead type of insulation but the liquid expanding foam type would be somewhat difficult and costly.
    Originally posted by vw100
    That's it i just asked him he said

    It's the insulation that was fitted causes a bridge between the cavity and rain etc comes through porous bricks to plasterwork. Air is not allowed to circulate as it should.

    My original post was wrong
    No Unapproved or Personal links in signatures please - FT3
    • xkevinpatrick66x
    • By xkevinpatrick66x 21st Sep 17, 11:31 AM
    • 1 Posts
    • 0 Thanks
    xkevinpatrick66x
    Damp problems
    Hi all.
    I am new to this forum and i hope you can help me.
    Just over four years ago I had our house cavity wall insulated. I am disabled and I had it done through a Government scheme free of charge which was very much appreciated as i don't have much income. Now though, since i,ve had it done, i,ve noticed damp patches in various parts of my house and developed asthma in the last couple of years.
    The paper has started coming away from the wall in places and behind it there are cracks in the plaster with mould on it. There is mould in the cupboards upstairs which we keep painting over. And there is what looks like water marks running from the ceiling from condensation down the wallpaper. There is also a musty smell in the downstairs living room now and again which seems to be coming from below the floorboards. I only noticed today a leather bag which had been behind the couch for a while had mould on
    it. I have a dehumidifier on 24/7 and we empty about a litre of water from it per day.
    It is a private house which we moved into about 7 years ago and there was no dampness then in the home report.
    Any help would be greatly appreciated.
    • Furts
    • By Furts 21st Sep 17, 11:46 AM
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    • 2,179 Thanks
    Furts
    For a technical analysis somebody would need to see your home. In general how old is your home? If it was a drafty house, or porous, your moisture may have been there before, but it vented away through your walls and cavity . Now you have CWI it could be trapped within your home. Here it depends what material was injected - I am not a fan of fibres, but thermobeads seem better.

    CIGA put a 25 year guarantee on CWI. Check you have this in place, then contact them for an inspection. This was FOC last time I got them out, albeit a few years back. Do not expect an easy, or quick response. Nor a great degree of professionalism. But it is your best bet.
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