Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
Page 1
  • CrowdPleaser
    • #2
    • 16th Sep 07, 12:17 AM
    • #2
    • 16th Sep 07, 12:17 AM
    Can't you access the information online like all the other networks?
  • Old Gold
    • #3
    • 16th Sep 07, 8:58 AM
    • #3
    • 16th Sep 07, 8:58 AM
    Can't you access the information online like all the other networks?
    Originally posted by CrowdPleaser
    Yes but it is often two days out of date.
  • Old Gold
    • #4
    • 17th Sep 07, 2:03 PM
    • #4
    • 17th Sep 07, 2:03 PM
    Surely some of you have good or bad experiences of this? Come on share.
  • amz84uk
    • #5
    • 17th Sep 07, 3:19 PM
    • #5
    • 17th Sep 07, 3:19 PM
    I've just switched to Orange (from 3) and find it annoying not knowing my exact remaining talktime allowance.

    Don't see why it takes Orange so long to update it, as 3 were able to do it instantly. I had up-to-date records of my minutes and texts. It's probably a ploy from Orange (and other networks) to attract you into going overboard.... i.e. you believe you have 10minutes remaining in your billing period, so you make a 10minute call, but in actual fact, you had 10minutes remaining 2 days ago!!! Lol
    • dduk
    • By dduk 17th Sep 07, 3:57 PM
    • 146 Posts
    • 69 Thanks
    dduk
    • #6
    • 17th Sep 07, 3:57 PM
    • #6
    • 17th Sep 07, 3:57 PM
    Yeah, out of the five networks -

    3 is the quickest to update your remaining minutes, texts and current unbilled spend doing it almost instantly, doesn't list each call and text though.

    T-mobile usually updates within an hour or two with an itemised list of calls, texts etc.

    o2 and vodafone can take up to a couple of days but do list your calls and texts so you can see what is included.

    Orange is the worst of all, it takes days to update, and even when it does you can't see what calls it includes.
    • sarah1972
    • By sarah1972 18th Sep 07, 5:36 PM
    • 10,865 Posts
    • 35,772 Thanks
    sarah1972
    • #7
    • 18th Sep 07, 5:36 PM
    • #7
    • 18th Sep 07, 5:36 PM
    How do you all go over your minutes?

    I am with Orange and I get 900 minutes and unlimited texts for £35 a month, even I can't go over that !
    I'm a Board Guide on the Freebies and Freebies (Low Spend) Board, discount codes 'n' vouchers and music moneysaving boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com (its not part of my role to deal with reportable posts). Any views are mine and not the official line of MoneySavingExpert.com.

    New to MSE?http://www.moneysavingexpert.com/site/forum-introduction-guide?_ga=1.180583330.489173029.1402242994
    • Saeed
    • By Saeed 19th Sep 07, 1:39 AM
    • 654 Posts
    • 118 Thanks
    Saeed
    • #8
    • 19th Sep 07, 1:39 AM
    • #8
    • 19th Sep 07, 1:39 AM
    What I can't understand is how easyMobile PAYG when it was running was able to give you up to the minute useage figures but O2 and the like can't tell you how many minutes you have accurately. They seem to be able to stop PAYG customers going over their credit in the phone. How, if the billing is not up to date. Is it only contract customers whose billing is 2 days behind???
  • davematthews
    • #9
    • 25th Jun 10, 11:06 AM
    Orange are at it!
    • #9
    • 25th Jun 10, 11:06 AM
    I have two orange mobile phone simms which I started on different days within the calandar month. Both are PAYM on a different date for only PAYGM.

    Now, what tends to happen is when the minutes get below 50minutes, they put further delays in to confuse people.

    Their system as quoted from support is "inaccurate" - which precisely means, don't bloody trust it.

    You are best to set your timmer on your phone for a better picture how many minutes you have left.
    • robbies_gal
    • By robbies_gal 25th Jun 10, 12:21 PM
    • 7,496 Posts
    • 145,312 Thanks
    robbies_gal
    sometime they take a day or so other times its quicker

    i find checking it dialling 150 is the most up to date info
    What goes around-comes around
  • DarkConvict
    I know this is an old topic but i wish orange would change it.

    Dial 150, press 1, press 1, please wait, press 1 (hear minutes), press 1 (hear texts), press 1, (hear data).

    Vodafone was much easier, dial 191, press 1, press 1, press 1. Hang up. And you get a text with all the details.
    Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.

    There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies
    • Tony5101
    • By Tony5101 25th Jun 10, 12:40 PM
    • 1,460 Posts
    • 806 Thanks
    Tony5101
    I know this is an old topic but i wish orange would change it.

    Dial 150, press 1, press 1, please wait, press 1 (hear minutes), press 1 (hear texts), press 1, (hear data).

    Vodafone was much easier, dial 191, press 1, press 1, press 1. Hang up. And you get a text with all the details.
    Originally posted by DarkConvict
    Agree with the Vodafone comment, however, they're still massively behind with their usage information
  • seaniboy
    It's nowt more than a ploy for you to overspend....3 broke the mould with more than price plans, they started up to minute billing but sadly poor customer care standards, the other nets followed suit where they wanted.
    If I helped or saved you money - Thank me
    If I helped you spend some money - spank me
    If I done both - me

    • Jon 01
    • By Jon 01 25th Jun 10, 4:16 PM
    • 4,669 Posts
    • 1,432 Thanks
    Jon 01
    It's nowt more than a ploy for you to overspend....3 broke the mould with more than price plans, they started up to minute billing but sadly poor customer care standards, the other nets followed suit where they wanted.
    Originally posted by seaniboy

    As much as I hate to disagree, its not really. The billing systems don't run in real time. With over 14 million active acc's they lag.
    • Jomo
    • By Jomo 25th Jun 10, 4:40 PM
    • 7,645 Posts
    • 11,604 Thanks
    Jomo
    Orange are just 'poor', end of!
  • liubeliu
    Ditto, love the My3 section on Planet 3. It is always useful to know how many minutes left
    • secretmsg
    • By secretmsg 25th Jun 10, 6:59 PM
    • 226 Posts
    • 41 Thanks
    secretmsg
    what about tescos?? anyone have any idea or experience with tesco network,how long it takes to update remaining minutes.
    • Tony5101
    • By Tony5101 25th Jun 10, 8:35 PM
    • 1,460 Posts
    • 806 Thanks
    Tony5101
    As much as I hate to disagree, its not really. The billing systems don't run in real time. With over 14 million active acc's they lag.
    Originally posted by Jon 01
    The billing systems should run in real-time though...If 3 can manage it, I would have thought that the so called 'market-leaders' should be able to.
    This has become more and more necessary, particularly for data usage and excess 'out of bundle' charges etc.
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,131Posts Today

7,031Users online

Martin's Twitter