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    • Wlkerr
    • By Wlkerr 22nd Sep 16, 11:41 PM
    • 2Posts
    • 0Thanks
    Balance Transfer problem
    • #1
    • 22nd Sep 16, 11:41 PM
    Balance Transfer problem 22nd Sep 16 at 11:41 PM
    Thanks to MSE I managed to get a Barclaycard balance transfer foe 37 months, great! However has anyone suffered the problem I'm now having? I wanted to transfer £550 from my Aqua card, Barclaycard agreed this and processed it on 12 Sept., however as of today the balance has not been taken off Aqua card. So the £550 is now credited to me on both cards!! Long calls with both today who are blaming each other - Barclay say it has gone through, they have paid Aqua - Aqua say they have not received the payment and say this has happened often this week with Barclaycard. Either way I'm left with double the debt. WHAT SHOULD I DO? CAN SOMEONE PLEASE HELP ME?
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    • bigadaj
    • By bigadaj 23rd Sep 16, 6:08 AM
    • 7,375 Posts
    • 4,419 Thanks
    • #2
    • 23rd Sep 16, 6:08 AM
    • #2
    • 23rd Sep 16, 6:08 AM
    Raise it as a formal complaint with both providers.
    might well get £20 or more compo from each which you can use to pay off a bit of debt.
    • Careful_ly
    • By Careful_ly 23rd Sep 16, 9:05 AM
    • 601 Posts
    • 428 Thanks
    • #3
    • 23rd Sep 16, 9:05 AM
    • #3
    • 23rd Sep 16, 9:05 AM
    I would check with Barclaycard that they have your correct Aqua card number.

    Aqua changed their banking details, last year I think, it might just be worth checking they have not used out of date payment details.

    In the meantime make sure you make at least the minimum payment to Aqua card.
    • Wlkerr
    • By Wlkerr 23rd Sep 16, 7:40 PM
    • 2 Posts
    • 0 Thanks
    • #4
    • 23rd Sep 16, 7:40 PM
    • #4
    • 23rd Sep 16, 7:40 PM
    Thanks, Aqua are claiming Bcard have wrong sort code but Bcard say sort code not relevant as they only use the card number. 😕
    Don't worry I will make the payments.
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