Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • folkestonelisa
    • By folkestonelisa 22nd Sep 16, 10:24 PM
    • 453Posts
    • 363Thanks
    folkestonelisa
    Moved home and told at least 40 days to change prepayment meter
    • #1
    • 22nd Sep 16, 10:24 PM
    Moved home and told at least 40 days to change prepayment meter 22nd Sep 16 at 10:24 PM
    I moved into a house with prepayment meters, and n power took over my supply last week 15 Sep. I was told to wait a week and then phone up to get the meters changed. Phoned n power tonight and told that it's at least 40 days before my meter can be put in for an exchange. I'm paying 20.98 for electricity, does anyone know if this is correct as it wasn't mentioned previously.
Page 1
    • CashStrapped
    • By CashStrapped 22nd Sep 16, 11:02 PM
    • 686 Posts
    • 375 Thanks
    CashStrapped
    • #2
    • 22nd Sep 16, 11:02 PM
    • #2
    • 22nd Sep 16, 11:02 PM
    40 days sounds a tad long but it can be around the month mark. Although some suppliers may quote 2-4 weeks.

    One thing I remember is that I could opt to have them done separately, which sped the process up, or both at the same time which delays it.

    Gas usually takes longer to organise than the electric, hence the delay if you want both at the same time to avoid work disruption.

    I suspect that some suppliers are more efficient that others in this regard.

    Do not forget that some suppliers do credit checks, others do not.

    Just be glad winter has not hit yet. You should get the credit meters before the winter kicks in. Just ensure you can switch provider on to the cheapest tariff after the new meters are fitted..

    I also think there is a slight delay before your new meters are registered so you can switch.

    Also, ensure you take photos of all the current screens on your prepay meters before they get removed, and of the new meters when they get put in. Just so you have a record of old and new meter readings.
    Last edited by CashStrapped; 22-09-2016 at 11:06 PM.
    • spiro
    • By spiro 23rd Sep 16, 7:36 AM
    • 5,630 Posts
    • 2,684 Thanks
    spiro
    • #3
    • 23rd Sep 16, 7:36 AM
    • #3
    • 23rd Sep 16, 7:36 AM
    Phone that back and ask them to check the timescale permitted under the OFGEM set Overall Standard (OS) of Performance. It is 10 workings days from when you make the request.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
    • folkestonelisa
    • By folkestonelisa 23rd Sep 16, 8:03 AM
    • 453 Posts
    • 363 Thanks
    folkestonelisa
    • #4
    • 23rd Sep 16, 8:03 AM
    • #4
    • 23rd Sep 16, 8:03 AM
    Thanks both. I think because it was late last night when I phoned as she didn't put me through to the pre payment team.
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

141Posts Today

1,336Users online

Martin's Twitter