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  • FIRST POST
    • colin7777
    • By colin7777 22nd Sep 16, 9:27 PM
    • 6Posts
    • 12Thanks
    colin7777
    Bt Reward - Website said 100 only offered 50 Broadband 17Mb Anyone else have prob
    • #1
    • 22nd Sep 16, 9:27 PM
    Bt Reward - Website said 100 only offered 50 Broadband 17Mb Anyone else have prob 22nd Sep 16 at 9:27 PM
    Hi,
    I ordered 17Mb BT broadband on 2 September at around 9am, the site had an offer of 100 reward card which was unusual but as it was advertised I thought it was a special and placed my order. It is all now working but the reward is showing only 50.
    I contacted BT and have dealt with various departments including what they call their executive complaints group. They are all saying it is only 50
    I have a print of the page that quotes 100 and have sent it to BT but in so many words are calling me a 'liar' and hinting that I have changed the print to read 100.
    Has anyone elso ordered expecting 100 and only being told it is 50.
    I guess they made a mistake on their website as 2 days later it had changed to 50 but as it advertised 100 I feel they should honour this.
    Their stance is they are sending me written confirmation that they will only pay 50 and details as to how I can take it to Ofcom.
    Has anyone taking BT to Ofcom and won and if you have can you claim for additional items such as time sppent dealing with BT, their 'liar' accusations, etc
    Regards
    Colin.
Page 1
    • Sooler
    • By Sooler 23rd Sep 16, 9:09 AM
    • 2,804 Posts
    • 1,987 Thanks
    Sooler
    • #2
    • 23rd Sep 16, 9:09 AM
    • #2
    • 23rd Sep 16, 9:09 AM
    BT reward cards are being included in deals including the BT Unlimited Broadband Calls & TV Starter Package, which features a 50 card.

    Meanwhile, a 100 BT reward card is being offered along with deals including the Total Entertainment, Unlimited BT Infinity & Weekend Calls package.

    https://www.uswitch.com/broadband/news/2016/03/bt_offers_50_and_100_reward_cards_to_new_broadband _customers/
    • Heng Leng
    • By Heng Leng 23rd Sep 16, 1:08 PM
    • 3,265 Posts
    • 982 Thanks
    Heng Leng
    • #3
    • 23rd Sep 16, 1:08 PM
    • #3
    • 23rd Sep 16, 1:08 PM
    Google wayback machine and see if the old webpage is still available.
    When I looked last time they only offered 100 for fibre and 50/75 for ADSL
    • spyhunter
    • By spyhunter 23rd Sep 16, 10:17 PM
    • 203 Posts
    • 72 Thanks
    spyhunter
    • #4
    • 23rd Sep 16, 10:17 PM
    • #4
    • 23rd Sep 16, 10:17 PM
    If you go to

    https://www.productsandservices.bt.com/products/bt-reward-card

    Scroll right to the bottom where it says BT offers terms and conditions. Click to open and it shows all the dates of the offers and what the offer was at that time.

    Orders placed on 02/09/16 shows 50 reward card for BT broadband and 100 for BT infinity broadband
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