Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • Bladtedcars
    • By Bladtedcars 22nd Sep 16, 8:04 PM
    • 1Posts
    • 0Thanks
    Bladtedcars
    Charge to cancel hire purchase agreement during cooling off period?
    • #1
    • 22nd Sep 16, 8:04 PM
    Charge to cancel hire purchase agreement during cooling off period? 22nd Sep 16 at 8:04 PM
    Hello all,

    My mum wanted to lease a car. She arranged a deal online and over the phone, and completed a contract via Docusign; she also paid a small deposit to "reserve" the specific car.
    She then decided (the following day and for personal reasons) not to lease the car. She phoned and emailed the company immediately to cancel. They are now demanding 3 months worth of leasing costs (about £500) as a cancellation charge.
    My understanding is that she is within the cooling off period, so there should not be any charges levied. She has not taken delivery of the car or benefitted from any services.
    Before we email them back with this, please could someone confirm this is correct, or give me any more arguments?

    Thank you!
Page 1
    • marcarm
    • By marcarm 22nd Sep 16, 8:50 PM
    • 543 Posts
    • 661 Thanks
    marcarm
    • #2
    • 22nd Sep 16, 8:50 PM
    • #2
    • 22nd Sep 16, 8:50 PM
    What terms and conditions did she agree to?
    • jonesMUFCforever
    • By jonesMUFCforever 22nd Sep 16, 10:17 PM
    • 22,927 Posts
    • 10,346 Thanks
    jonesMUFCforever
    • #3
    • 22nd Sep 16, 10:17 PM
    • #3
    • 22nd Sep 16, 10:17 PM
    She may not have taken delivery of the car but the dealer might have incurred costs in locating and ordering the car.
    Normally this would be covered by the deposit taken.

    As previous poster states - we need to know what she agreed to and what the cancellation terms are.
    What goes around - comes around
    give lots and you will always receive lots
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

98Posts Today

2,134Users online

Martin's Twitter
  • If you know you're bust you must declare it asap. So no firm ever says "yes we plan to go insolvent". So you never? https://t.co/w8aIKOqHzq

  • Some people misreading... it's NOT the rumours of insolvency of the Monarchy! Its Monarch airlines (again tho I've no idea of its validity)

  • Also re #monarchinsolvency rumours it's important to state Monarch are firmly denying it... https://t.co/N27MENRjY9

  • Follow Martin