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    • iammumtoone
    • By iammumtoone 22nd Sep 16, 7:18 PM
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    iammumtoone
    Not fit for purpose only discovered after 4 months.
    • #1
    • 22nd Sep 16, 7:18 PM
    Not fit for purpose only discovered after 4 months. 22nd Sep 16 at 7:18 PM
    I don't think there is anything I can do about this situation but thought I would ask just in case.

    I purchased some prescription swimming goggles about 4 months ago.

    Up until now I have only used them in the pool on holiday messing around with my son, they are fine for that no issue on the prescription side I can see fine.

    Only today did I actually try to swim properly in them, they are useless they let in water around the seal that is on that the front so no amount of tightening the strap will help.

    They weren't cheap and I can't use them as swimming goggles what they were sold as.

    Is there anything I can do? as it is so long since I brought them I suspect not I thought about writing to the manufacturer who are a swimwear specialist so I expected better (if anything I would have expected the prescription side to not be up to standard not the googles themselves) to maybe hope they will do something as a goodwill gesture?

    Any advise appreciated it a lot of money to spend for something that is unusable for its purpose.
    Last edited by iammumtoone; 22-09-2016 at 7:28 PM.
Page 1
    • iammumtoone
    • By iammumtoone 22nd Sep 16, 7:21 PM
    • 3,598 Posts
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    iammumtoone
    • #2
    • 22nd Sep 16, 7:21 PM
    • #2
    • 22nd Sep 16, 7:21 PM
    Before anyone asks I could not test them beforehand as I am a single parent and could not leave my son unattended in a pool whilst I went for a proper swim. The only reason I got this chance today is he has started swimming lessons so I swam in the pool whilst he was being looked after by the instructor.
    Last edited by iammumtoone; 22-09-2016 at 7:48 PM.
    • Moneyineptitude
    • By Moneyineptitude 22nd Sep 16, 7:30 PM
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    Moneyineptitude
    • #3
    • 22nd Sep 16, 7:30 PM
    • #3
    • 22nd Sep 16, 7:30 PM
    You still have plenty of time to complain if your purchase is substandard or faulty.
    • iammumtoone
    • By iammumtoone 22nd Sep 16, 7:35 PM
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    iammumtoone
    • #4
    • 22nd Sep 16, 7:35 PM
    • #4
    • 22nd Sep 16, 7:35 PM
    You still have plenty of time to complain if your purchase is substandard or faulty.
    Originally posted by Moneyineptitude
    Thank you, do I have to prove that they were substandard when I purchased, not sure how I would go about that?

    As I said they weren't' cheap but certainly not worth paying for any tests or anything.
    • SuperHan
    • By SuperHan 22nd Sep 16, 7:46 PM
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    SuperHan
    • #5
    • 22nd Sep 16, 7:46 PM
    • #5
    • 22nd Sep 16, 7:46 PM
    Thank you, do I have to prove that they were substandard when I purchased, not sure how I would go about that?

    As I said they weren't' cheap but certainly not worth paying for any tests or anything.
    Originally posted by iammumtoone
    No, within the first six months the onus is on the retailer to prove they are not inherently faulty.

    I would try sending emails to both the retailer and the manufacturer and see if you get anywhere. They may be surprisingly accommodating.
    • Moneyineptitude
    • By Moneyineptitude 22nd Sep 16, 7:46 PM
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    Moneyineptitude
    • #6
    • 22nd Sep 16, 7:46 PM
    • #6
    • 22nd Sep 16, 7:46 PM
    do I have to prove that they were substandard when I purchased
    Originally posted by iammumtoone
    No, you just have to complain that they should not have those faults after only four months...
    • Moneyineptitude
    • By Moneyineptitude 22nd Sep 16, 7:48 PM
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    Moneyineptitude
    • #7
    • 22nd Sep 16, 7:48 PM
    • #7
    • 22nd Sep 16, 7:48 PM

    I would try sending emails to both the retailer and the manufacturer
    Originally posted by SuperHan
    No need to go to the manufacturer. The retailer has the liability.
    • bris
    • By bris 22nd Sep 16, 8:27 PM
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    bris
    • #8
    • 22nd Sep 16, 8:27 PM
    • #8
    • 22nd Sep 16, 8:27 PM
    Swimming googles are almost consumables, people go through them at different rates. After 4 months, you will struggle to get any thing done with them.


    Another problem with goggles is selection, different goggles fit different face shapes and a poor choice can leak from the start.


    Like trainers it can take a few makes and models to get the right ones, it doesn't hurt to try but don't hold your breath.
    • iammumtoone
    • By iammumtoone 22nd Sep 16, 8:32 PM
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    iammumtoone
    • #9
    • 22nd Sep 16, 8:32 PM
    • #9
    • 22nd Sep 16, 8:32 PM
    Swimming googles are almost consumables, people go through them at different rates. After 4 months, you will struggle to get any thing done with them.


    Another problem with goggles is selection, different goggles fit different face shapes and a poor choice can leak from the start.


    Like trainers it can take a few makes and models to get the right ones, it doesn't hurt to try but don't hold your breath.
    Originally posted by bris
    I appreciate what you are saying and standard googles yes it is more affordable to try out different makes/models until you find one that suits. Prescription goggles it would be far too expensive to do that. If they were standard googles I wouldn't question it.

    I will email the retailer to see what they have to say, they do state no return of swimming goggles, I suspect that is allowed due to hygiene reasons.
    Last edited by iammumtoone; 22-09-2016 at 8:35 PM.
    • naedanger
    • By naedanger 22nd Sep 16, 8:56 PM
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    naedanger
    I appreciate what you are saying and standard googles yes it is more affordable to try out different makes/models until you find one that suits. Prescription goggles it would be far too expensive to do that. If they were standard googles I wouldn't question it.

    I will email the retailer to see what they have to say, they do state no return of swimming goggles, I suspect that is allowed due to hygiene reasons.
    Originally posted by iammumtoone
    One thing to note, the retailer may dispute that the goggles are currently faulty. In that case the onus will be on you proving, on the balance of probability, that they are.

    (However if you establish that they are currently faulty, or this is not disputed, then as others have said because they are less than six months old the onus will on the retailer having to prove, again on the balance of probability, that they were not faulty when you bought them.)
    • iammumtoone
    • By iammumtoone 22nd Sep 16, 9:08 PM
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    iammumtoone
    One thing to note, the retailer may dispute that the goggles are currently faulty. In that case the onus will be on you proving, on the balance of probability, that they are.

    (However if you establish that they are currently faulty, or this is not disputed, then as others have said because they are less than six months old the onus will on the retailer having to prove, again on the balance of probability, that they were not faulty when you bought them.)
    Originally posted by naedanger
    Not sure how I prove it. if the retailer tries them on and tests them they will see but I won't know that they have done this, they could tell me they tried them and they were fine.

    I will see what they say and if no joy maybe try the manufacturer I have noting to lose so its worth a shot but I won't get my hopes up.
    • naedanger
    • By naedanger 22nd Sep 16, 10:08 PM
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    naedanger
    Not sure how I prove it. if the retailer tries them on and tests them they will see but I won't know that they have done this, they could tell me they tried them and they were fine.

    I will see what they say and if no joy maybe try the manufacturer I have noting to lose so its worth a shot but I won't get my hopes up.
    Originally posted by iammumtoone
    If the fault is self evident then if they don't agree to settle you can take the matter to court. I would assume you could then produce the goggles as evidence to support your case, or you could take photos that illustrate the faults.
    • Moneyineptitude
    • By Moneyineptitude 23rd Sep 16, 11:21 AM
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    Moneyineptitude
    I will email the retailer to see what they have to say, they do state no return of swimming goggles, I suspect that is allowed due to hygiene reasons.
    Originally posted by iammumtoone
    Cross any "dispute" bridge when you come to it. Why are you E-Mailing the retailer? Can't you take the goggles into a physical store?

    The "no return" policy would not apply to faulty items.
    • bod1467
    • By bod1467 23rd Sep 16, 11:44 AM
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    bod1467
    I suspect OP bought them online, hence why emailing?
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    • arcon5
    • By arcon5 23rd Sep 16, 12:31 PM
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    arcon5
    Faulty or just not suitable for op is the question?
    • zx81
    • By zx81 23rd Sep 16, 12:36 PM
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    zx81
    Like trainers it can take a few makes and models to get the right ones, it doesn't hurt to try but don't hold your breath.
    Originally posted by bris
    Unless you're using them underwater.
    • SuperHan
    • By SuperHan 23rd Sep 16, 8:43 PM
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    SuperHan
    No need to go to the manufacturer. The retailer has the liability.
    Originally posted by Moneyineptitude
    True, but that doesn't mean they will offer the most efficient or the desired response. There's every chance the retailer would offer a repair, but the manufacturer may replace no questions asked.

    Just because the retailer has the liability doesn't mean they are the only ones who can offer a remedy...
    • PasturesNew
    • By PasturesNew 23rd Sep 16, 8:48 PM
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    PasturesNew
    I don't mean to be rude, just checking, for clarity ...

    You do know how to use goggles I presume, so they don't leak?

    I mean the whole water/seal thing. You don't just put them on, the rubbers have to be wetted, wiped with a finger, fitted, pushed to seal ... then you swim.

    Just checking, not calling you an idiot.
    • iammumtoone
    • By iammumtoone 23rd Sep 16, 9:25 PM
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    iammumtoone
    I don't mean to be rude, just checking, for clarity ...

    You do know how to use goggles I presume, so they don't leak?

    I mean the whole water/seal thing. You don't just put them on, the rubbers have to be wetted, wiped with a finger, fitted, pushed to seal ... then you swim.

    Just checking, not calling you an idiot.
    Originally posted by PasturesNew
    Yes I did know this, they came with instructions and I remember from my days when I swan regularly (used normal goggles then as I could still see without my glasses).

    I emailed the seller and they said the same about fitting, they did offer some other tips so I will give it another go but that won't be until a couple of weeks before I can try again.

    The water only came in one eye it seemed to be the force of hitting the water when it occurred so it is either the seal around my eyes or leaking from the front. I am fairly sure I got a seal as they kind of sucked my skin away a bit when I kept taking off to adjust, but I will admit to it being a long time since I swam properly.

    I have been thinking about it and bris is also right different styles suit different people. I don't know what to do I doubt I will get anything back for this pair and I really can't afford to keep buying until I find a suitable pair. Its not something you can test beforehand. I think the only option is to not take up swimming or get used to swimming without them, at least I could still have them on the top of my head so I could pull them down when I need to see
    Last edited by iammumtoone; 23-09-2016 at 9:31 PM.
    • PasturesNew
    • By PasturesNew 23rd Sep 16, 9:28 PM
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    PasturesNew
    Its not something you can test beforehand. I think the only option is to not take up swimming or get used to swimming without them, at least I could still have them on the top of my head so I could pull them down when I need to see
    Originally posted by iammumtoone
    Presumably it's the rubber part that's failing .... I don't know if you can buy replacement rubber bits - might be worth seeing if that's possible.

    It might be that your facial shape doesn't suit the sealing portion - and maybe a chunkier/fatter rubbery bit will enable you to get that snug fit. Worth checking that angle out.

    I never got on with goggles as I've a narrow face. This means that the eye pieces are so wide, by comparison, that there's not a lot at the edges for the rubber stuff to "grip" to.
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