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  • FIRST POST
    • CHRISSYG
    • By CHRISSYG 22nd Sep 16, 3:34 PM
    • 5,467Posts
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    CHRISSYG
    Sky Q
    • #1
    • 22nd Sep 16, 3:34 PM
    Sky Q 22nd Sep 16 at 3:34 PM
    Looking to upgrade to Sky Q , Has anyone done it and is it worth the cost ?
Page 2
    • teddysmum
    • By teddysmum 7th Oct 16, 3:43 PM
    • 5,789 Posts
    • 3,423 Thanks
    teddysmum
    Q is now to be had for £50 install (erm, smart features) and £35 a mth. Additional boxes at £99. But they're not yours to keep, as SKY have adopted the Virgin Media pay model. A change I agree with actually, as upon cancellation they become useless anyway. Plus of course free maintenance. But it is at the moment bug ridden.

    Caveat Emptor. Let the rentor beware!
    Originally posted by VisionMan


    I've just, unsuccessfully tried to haggle a phone ADSL deal (actually went down from a free ADSL offer to just a half price one) and was told that Sky are concentrating on Q , having little interest in the communication side , but are find Q and the recent football expensive, so it appears all customers are to pay by having few deals....if they bother to stay (I will not be doing so).
    • mije1983
    • By mije1983 7th Oct 16, 5:51 PM
    • 2,157 Posts
    • 17,234 Thanks
    mije1983
    was told that Sky are concentrating on Q , having little interest in the communication side , but are find Q and the recent football expensive,
    Originally posted by teddysmum
    Which is probably why they are not making Sky+ available to new customers anymore. They've invested so much money into it that they need people using it! I'm pretty surprised at the speed they have shoved Sky+ into the background though.

    • teddysmum
    • By teddysmum 7th Oct 16, 5:59 PM
    • 5,789 Posts
    • 3,423 Thanks
    teddysmum
    Which is probably why they are not making Sky+ available to new customers anymore. They've invested so much money into it that they need people using it! I'm pretty surprised at the speed they have shoved Sky+ into the background though.
    Originally posted by mije1983
    No Sky + ? I that case they certainly won't be getting me back, after my tv goes off next week.


    What is the point of multiple channels if you can't record them ?
    • VisionMan
    • By VisionMan 7th Oct 16, 6:15 PM
    • 1,457 Posts
    • 634 Thanks
    VisionMan
    Which is probably why they are not making Sky+ available to new customers anymore. They've invested so much money into it that they need people using it! I'm pretty surprised at the speed they have shoved Sky+ into the background though.
    Originally posted by mije1983
    I'm not and have been expecting it for weeks.
    Theres also a further move and development happening in that SKY are also about to begin phasing out SKY SD boxes (approx 2-3m are still in circulation), which will be replaced by & with free HD+ boxes, a move which will save them millions in re-transmission costs.
    As SD boxes can't decode the sat broadcast format used for HD (HTML5, H264 & DVB-S2) so they currently have to transmit all channels twice.
    Whereas the manufacturing cost of a HD+ box is now only £30-£40. So to make such a change is a commercial no-brainer.
    • mije1983
    • By mije1983 7th Oct 16, 6:16 PM
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    mije1983
    No Sky + ? I that case they certainly won't be getting me back, after my tv goes off next week.


    What is the point of multiple channels if you can't record them ?
    Originally posted by teddysmum

    Existing customers can keep their Sky+ boxes and subscription, but new ones have to have Sky Q. You can still record on Sky Q.

    • teddysmum
    • By teddysmum 7th Oct 16, 6:57 PM
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    teddysmum
    Existing customers can keep their Sky+ boxes and subscription, but new ones have to have Sky Q. You can still record on Sky Q.
    Originally posted by mije1983

    I absolutely will not pay the ridiculous fees for Q, as even 'ordinary Sky is overpriced.


    I see now what mje meant. I thought they were saying you couldn't have the SKY+ facility (ie they would prevent your HD box from recording) , but they meant that you can't have the non-Q box.
    • anna42hmr
    • By anna42hmr 7th Oct 16, 8:36 PM
    • 2,338 Posts
    • 886 Thanks
    anna42hmr
    if that is the case and sky+ is now no longer available to new customers at all they will surely be shooting themselves in the foot and stopping a number of people from having their service.

    For example i live in a building with 20 flats, the flats are hooked up to one communal sky+ dish on the roof of the building and wiring internally.

    Given that SkyQ needs a completely new dish, then any one else who buys a flat in the building would not be able to get the service, because it would require all other leaseholders to agree to the Sky+ dish being removed and the SkyQ compatible dish being placed instead (the building leases prevent separate ariels etc). As such they will be pushing potential customers straight to their competitors.

    When i was looking to purchase this flat, i viewed a number of other properties which are set up in a similar way too, so it would not be just a small number of buildings either across the country.
    MFW # 105

    2015 Target £7000/ Overpaid £8095

    2016 Original Target £4500, Target increased to £5500 / Then increased again to £6000
    Overpaid so far £6866.72 (as at end of November)
    • mije1983
    • By mije1983 7th Oct 16, 8:50 PM
    • 2,157 Posts
    • 17,234 Thanks
    mije1983
    if that is the case and sky+ is now no longer available to new customers at all they will surely be shooting themselves in the foot and stopping a number of people from having their service.

    For example i live in a building with 20 flats, the flats are hooked up to one communal sky+ dish on the roof of the building and wiring internally.

    Given that SkyQ needs a completely new dish, then any one else who buys a flat in the building would not be able to get the service, because it would require all other leaseholders to agree to the Sky+ dish being removed and the SkyQ compatible dish being placed instead (the building leases prevent separate ariels etc). As such they will be pushing potential customers straight to their competitors.

    When i was looking to purchase this flat, i viewed a number of other properties which are set up in a similar way too, so it would not be just a small number of buildings either across the country.
    Originally posted by anna42hmr
    Sky have seemingly thought of that already

    https://communaltv.sky.com/news/the-latest-from-sky/introducing-sky-q-a-whole-new-way-of-watching-tv-by-chris-collinson-sales-and-marketing-director-sky/?n=2405

    • teddysmum
    • By teddysmum 7th Oct 16, 10:24 PM
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    teddysmum
    The webpage has changed since yesterday and, yes, no split screen to go for Q or the 'old' system.


    Prices look the same as before (for the time being), but no deals for new customers, except a paltry £25 reward (How very generous).


    A customer service person, today, told me that they are finding Q and the football agreement expensive so are cutting back deals.

    They lost me, for one (poor phone/ADSL deal and I've realised that I actually watch little non-Freeview stuff, anyway) . I've gone over to PlusNet and the customer service person who helped me over the phone said they are getting increasing applications from ex-Sky customers; not surprising.


    Another point: If you have a Sky+ box and it fails, you won't be able to buy a replacement on Ebay, as supplies dry up, so there could well be the expense of a callout to re-cable for a Q box.
    Last edited by teddysmum; 07-10-2016 at 10:32 PM.
    • mije1983
    • By mije1983 7th Oct 16, 10:58 PM
    • 2,157 Posts
    • 17,234 Thanks
    mije1983
    The webpage has changed since yesterday and, yes, no split screen to go for Q or the 'old' system.


    Prices look the same as before (for the time being), but no deals for new customers, except a paltry £25 reward (How very generous).


    A customer service person, today, told me that they are finding Q and the football agreement expensive so are cutting back deals.

    They lost me, for one (poor phone/ADSL deal and I've realised that I actually watch little non-Freeview stuff, anyway) . I've gone over to PlusNet and the customer service person who helped me over the phone said they are getting increasing applications from ex-Sky customers; not surprising.


    Another point: If you have a Sky+ box and it fails, you won't be able to buy a replacement on Ebay, as supplies dry up, so there could well be the expense of a callout to re-cable for a Q box.
    Originally posted by teddysmum

    Funnily enough I'm thinking about moving back to Sky for BB as my BT offer has finished now and my price has gone through the roof.

    I would imagine Sky would have a supply of old boxes that they have refurbished. I've never actually bought one from eBay. I've had 2 go faulty in my time with Sky, and I've gone to cancel both times and they have sent an engineer out for free = free box exchange.

    The Q equipment is only loaned to the customer from Sky, so the equipment will be covered by them, similar to Virgin.

    • teddysmum
    • By teddysmum 8th Oct 16, 2:47 PM
    • 5,789 Posts
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    teddysmum
    But Sky may decide to play difficult over replacement Sky+ boxes and try to force you onto Q, with the cost of rewiring incurred.


    Yesterday's cs person told me they are finding the roll out of Q and the football contract expensive, so I wouldn't be surprised to see larger than usual price increases in future.


    It won't bother me, as I'm leaving, but it's a pity for those people who can't get tv via aerial so rely on Sky or Virgin.
    • fuzzgun19
    • By fuzzgun19 13th Oct 16, 12:09 PM
    • 6,437 Posts
    • 51,824 Thanks
    fuzzgun19
    MSE Sky deal.
    http://www.moneysavingexpert.com/shopping/cheaper-sky-cheap-cable?utm_source=MSE_Newsletter&utm_medium=email&u tm_term=11-Oct-16-33555195&utm_campaign=nt-oneliners-one&utm_content=5#sky

    Regarding this new deal - are they really offering everything (TV,BB,Phone) for £30pm?
    Of does it depend what channels you want or BB speed etc?

    I was thinking of using this to haggle with VM for a better deal.
    I Hate Jobsworths!!!
    • mije1983
    • By mije1983 13th Oct 16, 2:47 PM
    • 2,157 Posts
    • 17,234 Thanks
    mije1983
    MSE Sky deal.
    http://www.moneysavingexpert.com/shopping/cheaper-sky-cheap-cable?utm_source=MSE_Newsletter&utm_medium=email&u tm_term=11-Oct-16-33555195&utm_campaign=nt-oneliners-one&utm_content=5#sky

    Regarding this new deal - are they really offering everything (TV,BB,Phone) for £30pm?
    Of does it depend what channels you want or BB speed etc?

    I was thinking of using this to haggle with VM for a better deal.
    Originally posted by fuzzgun19

    It's TV only. If you want phone/BB you pay extra.

    We've blagged this corking Sky deal * for up to 60% off the full TV bundle including sport and movie channels in HD.
    As it's a special MSE deal, you'd lucky to get Virgin to match it.

    • Catman7
    • By Catman7 16th Oct 16, 5:21 PM
    • 73 Posts
    • 10 Thanks
    Catman7
    Sky q getting chargers waived
    Looking at the MSE offer from sky at £30 a month and a £15 on off charge, if you want broadband there is always a phone line charge at £20 and the router charge to post out so can get very expensive has anyone had these charges waived, as BT won't a £50 fee which is very expensive again
    • Moneyineptitude
    • By Moneyineptitude 16th Oct 16, 7:52 PM
    • 17,228 Posts
    • 7,761 Thanks
    Moneyineptitude
    Do you really expect to take an MSE £30 deal and then have other charges waived too?

    The MSE deal is for SkyQ TV only, if you add 'phone and broadband then of course it will be dearer.
    • Catman7
    • By Catman7 16th Oct 16, 10:53 PM
    • 73 Posts
    • 10 Thanks
    Catman7
    I meant the installation charges lol obviously I know it will be dear if added more to it
    • mije1983
    • By mije1983 16th Oct 16, 11:09 PM
    • 2,157 Posts
    • 17,234 Thanks
    mije1983
    Doubtful you can get it waived. It is what it is.

    But if you consider less than £30 'very expensive', I'm not sure it's a great idea for you to be committing to a 12 month, £30 a month, Sky TV contract. Maybe look at Now TV if you want some of the Sky channels.

    • pingu
    • By pingu 19th Oct 16, 8:33 PM
    • 1,409 Posts
    • 327 Thanks
    pingu
    is it possible to get the deal in wife's name as left sky about 5 months ago so wont qualfy as new customer myself has anyone tried this? thank you
    Honesty is the best policy doesn't matter which web site
    you are on!

    if i had known then what i know now!

    a bargain is only a bargain if you really need it!
    • smallblueplanet
    • By smallblueplanet 19th Oct 16, 9:00 PM
    • 875 Posts
    • 532 Thanks
    smallblueplanet
    is it possible to get the deal in wife's name as left sky about 5 months ago so wont qualfy as new customer myself has anyone tried this? thank you
    Originally posted by pingu


    Also thinking about this sort of scenario but am wondering what the drawbacks of Sky Q v Sky HD+ are? Ta.
    • brewerdave
    • By brewerdave 21st Oct 16, 9:20 AM
    • 4,012 Posts
    • 1,600 Thanks
    brewerdave
    Also thinking about this sort of scenario but am wondering what the drawbacks of Sky Q v Sky HD+ are? Ta.
    Originally posted by smallblueplanet
    More expensive (you effectively pay for multiroom even if you don't use it)
    Q boxes are "rented" so Sky will take them back if you leave.
    New LNB required which isn't compatible with SkyHD or Freesat (altho' you can ask for a hybrid LNB)
    Q Mini boxes don't have their own storage vs having a multiroom HD+ box.
    I think the positives of Sky Q have been well publicised by Idris Elba
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