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  • FIRST POST
    • 50Twuncle
    • By 50Twuncle 22nd Sep 16, 1:13 PM
    • 6,508Posts
    • 1,447Thanks
    50Twuncle
    Tesco bank - breaking law
    • #1
    • 22nd Sep 16, 1:13 PM
    Tesco bank - breaking law 22nd Sep 16 at 1:13 PM
    How do Tesco bank get away without providing a working "contact us" email address ?

    If a website provides or enables you to purchase a service, the e-commerce regulations mean an email address must be provided.....

    They only provide a phone number and snail mail address !!
Page 1
    • EarthBoy
    • By EarthBoy 22nd Sep 16, 1:41 PM
    • 1,514 Posts
    • 870 Thanks
    EarthBoy
    • #2
    • 22nd Sep 16, 1:41 PM
    • #2
    • 22nd Sep 16, 1:41 PM
    No bank that I know of provides an email address to contact them. It's for security reasons, -they don't want people putting their account details in an email, -what if the email gets intercepted?

    That's precisely why some banks have a secure message facility instead, allowing you to message them through the internet banking website.
    • 50Twuncle
    • By 50Twuncle 22nd Sep 16, 1:42 PM
    • 6,508 Posts
    • 1,447 Thanks
    50Twuncle
    • #3
    • 22nd Sep 16, 1:42 PM
    • #3
    • 22nd Sep 16, 1:42 PM
    And does Tesco bank ?
    Nope !!!
    • EarthBoy
    • By EarthBoy 22nd Sep 16, 1:44 PM
    • 1,514 Posts
    • 870 Thanks
    EarthBoy
    • #4
    • 22nd Sep 16, 1:44 PM
    • #4
    • 22nd Sep 16, 1:44 PM
    Then you'll just have to ring them, or write to them, instead.
    • Anthorn
    • By Anthorn 22nd Sep 16, 2:12 PM
    • 2,073 Posts
    • 538 Thanks
    Anthorn
    • #5
    • 22nd Sep 16, 2:12 PM
    • #5
    • 22nd Sep 16, 2:12 PM
    How do Tesco bank get away without providing a working "contact us" email address ?

    If a website provides or enables you to purchase a service, the e-commerce regulations mean an email address must be provided.....

    They only provide a phone number and snail mail address !!
    Originally posted by 50Twuncle
    So why exactly are you complaining about it? Do you want to send them an email and if you do that how are you going to identify yourself and your account?

    It's for data protection: Letters and phone calls are regarded as more secure and emails are regarded as insecure so you can identify yourself in a phone call or in a letter but not in an email. Personally I would never put any sort of ID into an email and I have in fact refused to do that most recently when Revolut asked for a photo of my passport: I closed my Revolut account as a result.
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    • DCFC79
    • By DCFC79 22nd Sep 16, 2:29 PM
    • 27,176 Posts
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    DCFC79
    • #6
    • 22nd Sep 16, 2:29 PM
    • #6
    • 22nd Sep 16, 2:29 PM
    Whats wrong with many of the phone numbers on the website ?
    Je Suis Charlie
    • Kernel Sanders
    • By Kernel Sanders 22nd Sep 16, 3:02 PM
    • 2,825 Posts
    • 1,207 Thanks
    Kernel Sanders
    • #7
    • 22nd Sep 16, 3:02 PM
    • #7
    • 22nd Sep 16, 3:02 PM
    Maybe the OP would like to send them a screenprint of some oddity occuring during banking on their website, or maybe a screen video showing that their flaky system sometimes logs you out as soon as the minute countdown warning begins.
    However, the OP would be advised to change the thread title to one that doesn't invite legal action from the company concerned.
    • badger09
    • By badger09 22nd Sep 16, 3:50 PM
    • 4,086 Posts
    • 3,319 Thanks
    badger09
    • #8
    • 22nd Sep 16, 3:50 PM
    • #8
    • 22nd Sep 16, 3:50 PM
    I wonder which 'Law' Tesco Bank are allegedly breaking.
    • shortcrust
    • By shortcrust 22nd Sep 16, 3:51 PM
    • 1,056 Posts
    • 1,279 Thanks
    shortcrust
    • #9
    • 22nd Sep 16, 3:51 PM
    • #9
    • 22nd Sep 16, 3:51 PM
    Don't worry. I've been on to the police and they're going to sort it out as a matter of urgency.
    • ceredigion
    • By ceredigion 22nd Sep 16, 7:55 PM
    • 1,453 Posts
    • 1,248 Thanks
    ceredigion
    How do Tesco bank get away without providing a working "contact us" email address ?

    If a website provides or enables you to purchase a service, the e-commerce regulations mean an email address must be provided.....

    They only provide a phone number and snail mail address !!
    Originally posted by 50Twuncle


    Definition of "purchase" please.
    • djpailo
    • By djpailo 22nd Sep 16, 9:51 PM
    • 318 Posts
    • 101 Thanks
    djpailo
    Many banks do offer some form of secure messaging but it leaves a lot to be desired with regards to the response you will get. It is far better to visit the local branch or speak to someone on the phone when dealing with your bank products.
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