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  • FIRST POST
    • sham63
    • By sham63 22nd Sep 16, 11:30 AM
    • 939Posts
    • 718Thanks
    sham63
    Ebay Concierge
    • #1
    • 22nd Sep 16, 11:30 AM
    Ebay Concierge 22nd Sep 16 at 11:30 AM
    I received an email a few weeks ago regarding the launch of Ebay Concierge, "the next level in customer experience" and this morning I got a fancy letter in the post saying I have been selected for the trial.


    Don't really understand the concept or why I've been chosen. I don't sell much and only buy a few things a month.




    Anyone else been 'selected'?
Page 1
    • the_lunatic_is_in_my_head
    • By the_lunatic_is_in_my_head 22nd Sep 16, 12:34 PM
    • 2,120 Posts
    • 1,266 Thanks
    the_lunatic_is_in_my_head
    • #2
    • 22nd Sep 16, 12:34 PM
    • #2
    • 22nd Sep 16, 12:34 PM
    It's supposed to be high level support, I should image it's going to be more focused on growing your sales and using eBay's tools rather than CS with regards to cases, feedback, etc.
    • crypta
    • By crypta 1st Dec 17, 7:24 PM
    • 7 Posts
    • 0 Thanks
    crypta
    • #3
    • 1st Dec 17, 7:24 PM
    • #3
    • 1st Dec 17, 7:24 PM
    We were also selected for Ebay Concierge, but as a Buyer. I can say this for certain as we have never sold anything on Ebay or ever will.

    As part of Concierge when you contact Ebay now you go through to customer service based in the UK or Ireland, rather than Asia.

    Part of the service is they seem to trust you and take your side more.

    We just had a guy sell us a power supply for £85, saying it had all the leads. When it turned up, 6 were missing. We calculated it would cost £45 for new leads and contacted him asking for the missing leads, or a partial refund to cover the cost of the replacements.

    He ignored our message so we contacted Ebay as Concierge.

    An hour later he contacted us and said he would do the full partial refund now.

    However a hour ago he said 'there is a problem with Ebay and it won't do the partial refund even though I am trying, and Ebay are not telling me what the problem is...".

    So I spoke to Ebay again and the problem was lack of funds in his account, as he had been told - so Ebay/Paypal just pushed the partial refund through back into our account from his account, meaning I guess he now has -£45 and is in debt to Paypal for this amount!!

    So Ebay Concierge is both for Sellers and Buyers. Its customer support ++

    Personally I think it is a great service, and very much needed due to all the dodgy sellers and buyers on Ebay.

    I had thought we had been invited because we have spent over £5,000 in the last few months, and were buying items costing more than £1K each; but it sounds like they are also randomly inviting people - perhaps even ourselves!
    • crypta
    • By crypta 1st Dec 17, 7:27 PM
    • 7 Posts
    • 0 Thanks
    crypta
    • #4
    • 1st Dec 17, 7:27 PM
    • #4
    • 1st Dec 17, 7:27 PM
    Just to add, I am not sure what sellers are going to think about Paypal/Ebay being able to pay refunds even when you have no money in your account, and hence thereby putting you in debt to them...
    • soolin
    • By soolin 1st Dec 17, 7:30 PM
    • 59,605 Posts
    • 42,300 Thanks
    soolin
    • #5
    • 1st Dec 17, 7:30 PM
    • #5
    • 1st Dec 17, 7:30 PM
    Just to add, I am not sure what sellers are going to think about Paypal/Ebay being able to pay refunds even when you have no money in your account, and hence thereby putting you in debt to them...
    Originally posted by crypta
    That's standard, nothing you have said is any different to the way it works normally. The eBay guarantee is absolute, so if a buyer is entltled to a refund they get it, even if that means the seller account goes to a negative balance.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • theonlywayisup
    • By theonlywayisup 1st Dec 17, 8:42 PM
    • 11,444 Posts
    • 7,718 Thanks
    theonlywayisup
    • #6
    • 1st Dec 17, 8:42 PM
    • #6
    • 1st Dec 17, 8:42 PM
    Oddly, I have the concierge invite on a buying account that does nothing. Yet we are Titanium PS on other accounts. I'm not really sure what it will offer us......eBay T&C for cases haven't changed...
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