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  • FIRST POST
    • Michaelom52
    • By Michaelom52 21st Sep 16, 5:35 PM
    • 7Posts
    • 0Thanks
    Michaelom52
    Ticket refund 2 months and still waiting!
    • #1
    • 21st Sep 16, 5:35 PM
    Ticket refund 2 months and still waiting! 21st Sep 16 at 5:35 PM
    I bought some tickets online for a trip to London and forgot to include the tube. Called the train company and they said they'd send a form by email for me to reclaim and I could book the tickets I needed. This I did and completed the form. Just around a month after found I had not received the refund. Was asked to complete a new form and post when I complained and did this, no refund. Now on 2.5 months. Have complained via email, twitter and even to the MD by email. Am I being singled out here or is there a wider problem?
Page 1
    • agrinnall
    • By agrinnall 21st Sep 16, 6:18 PM
    • 14,999 Posts
    • 10,758 Thanks
    agrinnall
    • #2
    • 21st Sep 16, 6:18 PM
    • #2
    • 21st Sep 16, 6:18 PM
    Which train company? How did you pay for the tickets?
    • Michaelom52
    • By Michaelom52 21st Sep 16, 6:27 PM
    • 7 Posts
    • 0 Thanks
    Michaelom52
    • #3
    • 21st Sep 16, 6:27 PM
    • #3
    • 21st Sep 16, 6:27 PM
    GWR. Paid for tickets by credit card on website.
    • Michaelom52
    • By Michaelom52 21st Sep 16, 6:29 PM
    • 7 Posts
    • 0 Thanks
    Michaelom52
    • #4
    • 21st Sep 16, 6:29 PM
    • #4
    • 21st Sep 16, 6:29 PM
    Also have an online account with them which should make it very very easy!
    • Voyager2002
    • By Voyager2002 22nd Sep 16, 9:29 AM
    • 10,784 Posts
    • 7,245 Thanks
    Voyager2002
    • #5
    • 22nd Sep 16, 9:29 AM
    • #5
    • 22nd Sep 16, 9:29 AM
    Were the original tickets refundable?
    • Michaelom52
    • By Michaelom52 22nd Sep 16, 1:00 PM
    • 7 Posts
    • 0 Thanks
    Michaelom52
    • #6
    • 22nd Sep 16, 1:00 PM
    • #6
    • 22nd Sep 16, 1:00 PM
    I phoned and checked before purchasing the replacements so yes i s the answer. There doesn't seem to be an entitlement issue. Just seems they are very, very, slow and don't seem to take this at all seriously.
    • agrinnall
    • By agrinnall 22nd Sep 16, 2:30 PM
    • 14,999 Posts
    • 10,758 Thanks
    agrinnall
    • #7
    • 22nd Sep 16, 2:30 PM
    • #7
    • 22nd Sep 16, 2:30 PM
    Read the MSE Chargeback Guide, I think there may be a category to claim for unpaid refund.
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