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  • FIRST POST
    • luckwudaveit
    • By luckwudaveit 17th Sep 16, 8:27 PM
    • 240Posts
    • 90Thanks
    luckwudaveit
    Co-op Energy "Customer Experience Payment"
    • #1
    • 17th Sep 16, 8:27 PM
    Co-op Energy "Customer Experience Payment" 17th Sep 16 at 8:27 PM
    I was a previous Co-Op Energy customer during their farcical billing change over. Today I have received an email from them offering me a Customer Experience Payment of £8.44. I have the choice of a cheque or donating it to charity, but either way I'm required to click a link in the email.

    Is this genuine? Google hasn't helped me.
Page 1
    • FOREVER21
    • By FOREVER21 17th Sep 16, 9:09 PM
    • 1,697 Posts
    • 1,005 Thanks
    FOREVER21
    • #2
    • 17th Sep 16, 9:09 PM
    • #2
    • 17th Sep 16, 9:09 PM
    I have received similar e-mail not quite as generous as yours £5.54, I wonder how they arrived at the amounts.

    Message looks genuine, they addressed me by full name showed correct old account number and knew I was no longer with the Co-Op.
    Still I have not responded yet, and will wait to see if anything comes up about it.

    There is no hurry I might just give Co-Op a ring next week, mind you if the service is like it was last year I doubt if I will get through.
    • Wilt
    • By Wilt 17th Sep 16, 9:41 PM
    • 58 Posts
    • 40 Thanks
    Wilt
    • #3
    • 17th Sep 16, 9:41 PM
    • #3
    • 17th Sep 16, 9:41 PM
    Yes I responded to the email and received my cheque last week.
    • Eric Disley
    • By Eric Disley 19th Sep 16, 11:56 AM
    • 245 Posts
    • 251 Thanks
    Eric Disley
    • #4
    • 19th Sep 16, 11:56 AM
    • #4
    • 19th Sep 16, 11:56 AM
    I had a phone call rather than email. I eventually got a cheque (it took nearly a month) for about £10.50.

    A derisory amount, when you consider the aggravation I went through with these idiots. They were clearly told by the regulator they had to make the payment and simply followed their instructions, didn't even bother rounding the payment up to the nearest pound!
    • FOREVER21
    • By FOREVER21 19th Sep 16, 12:36 PM
    • 1,697 Posts
    • 1,005 Thanks
    FOREVER21
    • #5
    • 19th Sep 16, 12:36 PM
    • #5
    • 19th Sep 16, 12:36 PM
    Telephoned Co-Op and actually got to speak to someone almost immediately, they confirmed they were in the process of arranging refunds.

    They as has been said have been instructed by Ofgem to do this, on finishing, I was asked if I would consider switching back to them, no chance👎👎
    • luckwudaveit
    • By luckwudaveit 20th Sep 16, 8:11 PM
    • 240 Posts
    • 90 Thanks
    luckwudaveit
    • #6
    • 20th Sep 16, 8:11 PM
    • #6
    • 20th Sep 16, 8:11 PM
    Thanks everyone, I've requested my cheque today. Strange how we've all been offered differing amounts.
    • Luckwudaveit
    • By Luckwudaveit 10th Oct 16, 10:33 AM
    • 75 Posts
    • 29 Thanks
    Luckwudaveit
    • #7
    • 10th Oct 16, 10:33 AM
    • #7
    • 10th Oct 16, 10:33 AM
    I have now received my cheque.
    • GingerBob
    • By GingerBob 10th Oct 16, 12:47 PM
    • 3,614 Posts
    • 1,653 Thanks
    GingerBob
    • #8
    • 10th Oct 16, 12:47 PM
    • #8
    • 10th Oct 16, 12:47 PM
    Presumably this is a "Customer Bad Experience Payment" ? Why don't these clowns use the right terminology!
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