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  • FIRST POST
    • MSE Oliver
    • By MSE Oliver 16th Sep 16, 3:36 PM
    • 2Posts
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    MSE Oliver
    Get paid to walk with Bounts - via a fitness tracker or your phone
    • #1
    • 16th Sep 16, 3:36 PM
    Get paid to walk with Bounts - via a fitness tracker or your phone 16th Sep 16 at 3:36 PM



    Hi, this is the discussion thread for our guide:

    Get paid to walk with Bounts - via a fitness tracker or your phone


    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thanks,

    MSE Oliver
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Page 1
    • SG27
    • By SG27 16th Sep 16, 8:19 PM
    • 1,840 Posts
    • 1,140 Thanks
    SG27
    • #2
    • 16th Sep 16, 8:19 PM
    • #2
    • 16th Sep 16, 8:19 PM
    No available vouchers for at least 3 weeks now. Customer services not responding. I reckon they are going bust. Would not recommed paying them any money. I certainly wont be renewing membership.
    Mortgage Debt: £93,537.48/£105,025 Feb 13
    Overpayments so far: £3,939.72
    • Angry Bear
    • By Angry Bear 16th Sep 16, 10:10 PM
    • 1,792 Posts
    • 4,255 Thanks
    Angry Bear
    • #3
    • 16th Sep 16, 10:10 PM
    • #3
    • 16th Sep 16, 10:10 PM
    Hmm, there is already a quite long-standing discussion thread (on the first page of this forum) that has a lot of detail on the recent issues and so on.
    I'm not sure what is added by this thread?

    And given the recent problems, I'm not sure it's a good idea for MSE to be trying to encourage new people to join up.

    (Original: http://forums.moneysavingexpert.com/showthread.php?t=5400906)
    Do you not know that a man is not dead while his name is still spoken?
    ― Sir Terry Pratchett, 1948-2015
    • Feral Moon
    • By Feral Moon 17th Sep 16, 3:49 AM
    • 2,326 Posts
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    Feral Moon
    • #4
    • 17th Sep 16, 3:49 AM
    • #4
    • 17th Sep 16, 3:49 AM
    Why oh why are you promoting this considering the vast number of complaints there are about this outfit, not to mention the scathing message from the founder accusing us all of being money grabbers!

    ''I created bounts 5 years ago with the single goal of encouraging people to do more exercise. 1 in 4 people in the UK don't exercise enough according to the Chief Medical Officer. We believed that receiving a virtual points mechanism with the potential for a small physical reward could make a difference and help nudge people to do more.

    As it turns out, we've helped 000's of people get back a lot more than they've put in and stay active along the way. We are going to do a better job of telling these stories. The rewards help in this, the rewards are not an open store for those whose primary motivation is as a money making exercise as we know a very small yet vocal % of members treat it.

    bounts isn't a Nectar style program, we don't ask you to buy products to earn points at the rate of 1:1,000. So for this to work financially rewards on bounts have always been subject to availability and they come and go. The value of bounts also fluctuates to meet demand. We receive cash rewards for free from suppliers and others that we buy. We are able to buy them because we generate income from advertising, sponsorship, data insights and organisations who work with us to get people active like employees, gym members and people struggling to get active. Premium subscriptions are only a part of our revenue. About 10% of bounts members take one out and if you’re exercising and taking part in challenges you’ll get that value back and in most cases a lot more.

    Putting it in context, you would need to spend £5,000 at Tesco and sainsburys to get a £5 voucher. Reward programmes like British Airways Avios also handle the supply of rewards in exactly the same way we do. Reward seats aren't on every flight and at every time. The number and value of points also vary.

    I'm proud of what we've created but I know we have more to do. There are features of the app that are difficult to get right due to their complexity but we keep improving them.

    People who know the reward program well often benefit more than new members when they get to high-value rewards first. I've been in the shop 6 times in the last 24hrs on 2 occasions I was able to purchase a £5 Amazon voucher for points only (I didn't btw). Hunting for these vouchers is frustrating for some people whereas others accept that it's part of bounts being low cost.

    There are improvements on the way. Very soon members will be able to join sponsored challenges to "unlock" a reward from their wishlist giving them more control. Members who are passionate about sharing their fitness stories, referring friends and working with our partners will be rewarded.

    I stand by every claim and statement I have made about bounts but new members will be given further clarification as to how it works.

    That said, we do need to clarify bounts for members who want to see it as a Nectar type store experience and are not contributing to the culture of the community in a positive way and we reserve the right to cancel memberships. By the same token if anyone is unhappy with bounts and have paid a premium subscription I will refund your money. I'll leave that offer open to anyone until 30th September 2016. If you'd like a refund, please go to https://support.bounts.it and submit a ticket with REFUND as the subject. Any existing bounts points will be held in your account for you to use if you wish for a period of 12 months.''

    Regards,
    John Stuart

    Founder @ bounts
    • Feral Moon
    • By Feral Moon 17th Sep 16, 3:52 AM
    • 2,326 Posts
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    Feral Moon
    • #5
    • 17th Sep 16, 3:52 AM
    • #5
    • 17th Sep 16, 3:52 AM
    No available vouchers for at least 3 weeks now. Customer services not responding. I reckon they are going bust. Would not recommed paying them any money. I certainly wont be renewing membership.
    Originally posted by SG27
    There have been very few vouchers available for a couple of months now plus they've recently implemented a cash exchange so now you have to pay THEM £20 PLUS POINTS to get a £25 voucher!

    But if you want an ASK Italian or All Bar One voucher then you have to pay £45 plus points
    Last edited by Feral Moon; 17-09-2016 at 3:57 AM.
    • SG27
    • By SG27 17th Sep 16, 4:57 AM
    • 1,840 Posts
    • 1,140 Thanks
    SG27
    • #6
    • 17th Sep 16, 4:57 AM
    • #6
    • 17th Sep 16, 4:57 AM
    There have been very few vouchers available for a couple of months now plus they've recently implemented a cash exchange so now you have to pay THEM £20 PLUS POINTS to get a £25 voucher!

    But if you want an ASK Italian or All Bar One voucher then you have to pay £45 plus points
    Originally posted by Feral Moon
    Accordig the mse aricle this is now the norm. Only a few vouchers are released per day. You have to be lucky to get a voucher. So basically you are saving up points on the off chance you can actually get one. Ive been trying for 3 weeks now and in that time never seen a voucher available!
    Mortgage Debt: £93,537.48/£105,025 Feb 13
    Overpayments so far: £3,939.72
    • Wickwar
    • By Wickwar 17th Sep 16, 10:56 AM
    • 44 Posts
    • 27 Thanks
    Wickwar
    • #7
    • 17th Sep 16, 10:56 AM
    • #7
    • 17th Sep 16, 10:56 AM
    Avoid Bounts like the plague it's seems nothing but a ponzi scheme in but name .Some people have thousands & thousands of points they'll never be able to use.Bounts I highly doubt have the funds to cover all the current points folk have.So you'd have to be crazy to pay £15 for premium membership.Why MSE are backing Bounts is bonkers.
    • slimzoe
    • By slimzoe 17th Sep 16, 3:15 PM
    • 46 Posts
    • 27 Thanks
    slimzoe
    • #8
    • 17th Sep 16, 3:15 PM
    • #8
    • 17th Sep 16, 3:15 PM
    I am gobsmacked MSE are still promoting this. The founder has had a rant about how it's not "something for nothing" there are hardly any vouchers available unless you want to pay for them and customer service/responses have been woeful. Not to mention the fact anybody who has pointed this out this have been removed from their FB page and comments deleted. It's really a poor way to treat customers, many of whom had paid for premium.
    • Rozie Pozie
    • By Rozie Pozie 10th Oct 16, 9:34 PM
    • 1 Posts
    • 1 Thanks
    Rozie Pozie
    • #9
    • 10th Oct 16, 9:34 PM
    • #9
    • 10th Oct 16, 9:34 PM
    I upgraded to Bounts Premium + early this year after reading MSE's write up. Bounts have not delivered what was written on the tin and I have now asked for a refund for my subscription as per their founder's Facebook post - 22 September and still awaiting the refund. Their customer service is dire and it's nigh on impossible to get any emails back from them. It took them longer and longer to send out any rewards and now the amounts of points required has not only changed, but you're also expected to hand over extra money to buy most of the rewards. They are obviously having serious problems and I'd definitely not be handing over any more money to them so I would urge anyone considering joining Bounts to be very cautious. It's sad that they've moved the goal posts and are not man enough to admit to it.
    • indesisiv
    • By indesisiv 11th Oct 16, 2:32 PM
    • 3,683 Posts
    • 12,933 Thanks
    indesisiv
    Why oh why are you promoting this
    Originally posted by Feral Moon
    Erm ...

    If you’re new to Bounts, sign up by email (not Facebook) and enter the referral code MSE2016 to get 100 extra points AFTER your first activity. Everyone gets an additional 90 points in total for signing up, connecting your first app or device, and tracking your first activity.

    Does that answer why they are still advertising it?
    “Time is intended to be spent, not saved” - Alfred Wainwright
    • nkkingston
    • By nkkingston 11th Oct 16, 3:03 PM
    • 292 Posts
    • 347 Thanks
    nkkingston
    I'm up in the air as to whether to keep my premium subscription, having paid for it only a few weeks ago. I have to admit, I fell for it when it said the premium price was on offer, and normally cost significantly more per month. I wonder if they're planning to put it up at some point?

    On the one hand, my walk to and from work qualifies as 'exercise' most days, so I'm picking up 600 points a week, but on the other hand I'm not sure there's any point if it's next to impossible to get decent vouchers anyway. I was hoping it would work like surveys, where you nab a £5 voucher here and there and it helps a bit with the Christmas shopping. Having to pay £20 to get an extra £5 on top leaves a sour taste in my mouth.

    What do people think? Keep the membership or ditch it?
    Mortgage
    June 2016: £93,295
    November 2016: £91,293.72
    • Feral Moon
    • By Feral Moon 11th Oct 16, 6:02 PM
    • 2,326 Posts
    • 3,255 Thanks
    Feral Moon
    Erm ...

    If you’re new to Bounts, sign up by email (not Facebook) and enter the referral code MSE2016 to get 100 extra points AFTER your first activity. Everyone gets an additional 90 points in total for signing up, connecting your first app or device, and tracking your first activity.

    Does that answer why they are still advertising it?
    Originally posted by indesisiv
    My comment was referring to the fact Bounts is going into meltdown and can't cope with the number of members that have joined since MSE started promoting them.

    They're quick to take you're membership fee but then it's almost impossible to cash in your points for any vouchers. Following thousands of complaints, the founder of the company was also incredibly rude to members in a recent FB post he made accusing everyone of being money grabbing and only in it for the vouchers, yet this is the main focus of their advertisement, inviting people to earn as much as £200 a year!
    • Rottingllama
    • By Rottingllama 12th Oct 16, 9:51 AM
    • 3 Posts
    • 2 Thanks
    Rottingllama
    There does seem to be stock issues with bounts which have gotten worse over the last couple of months. I signed up 27 jan this year and decided to go premium plus, which as an offer I paid £12.99 for it. I have had £40 in vouchers since jan and have just ordered another £5 morrisons voucher this morning. I would have managed to earn more vouchers but I had fractured my foot and been in a low speed car crash since I joined up. I am a bit accident prone. For me, I have managed to gain some spending money for christmas through the vouchers by exercising. It's £30 I didn't have before I got the app.
    • indesisiv
    • By indesisiv 12th Oct 16, 10:10 AM
    • 3,683 Posts
    • 12,933 Thanks
    indesisiv
    My comment was referring to the fact Bounts is going into meltdown and can't cope with the number of members that have joined since MSE started promoting them.
    Originally posted by Feral Moon
    Exactly, but MSE are advertising people to sign up with their referral code, so I presume that MSE are getting some sort of kickbacks for the referrals.
    “Time is intended to be spent, not saved” - Alfred Wainwright
    • haunted_boy
    • By haunted_boy 12th Oct 16, 10:37 AM
    • 1 Posts
    • 4 Thanks
    haunted_boy
    Bounts was set up - according to their founder - to encourage fitness. To do this they offer vouchers to incentivise members (and this is heavily promoted as the core reason). However, once you have amassed your points you seem to have more chance of winning the lottery than being online at precisely the right time of the day to grab the handful of vouchers available. Then the founder posts a snotty email essentially calling us money grabbers for wanting to claim our hard-earned vouchers and telling us that we aren't contributing to the 'culture of the community'!

    So I have a simple question: if you take the voucher incentive away from Bounts as reason for using it, what is the purpose of it?
    • jsp_1983
    • By jsp_1983 12th Oct 16, 2:31 PM
    • 34 Posts
    • 14 Thanks
    jsp_1983
    I signed up for Bounts a while back; since then, the email address I used exclusively for my Bounts account started receiving spam.
    • mrusty5
    • By mrusty5 12th Oct 16, 11:18 PM
    • 31 Posts
    • 1,909 Thanks
    mrusty5
    I joined Bounts in February, mainly because I was walking a little and thought it would give me encouragement to do more. I soon realised that I needed to pay for the premium + for it to be enough encouragement. Since then I have upped my walking to more than double what it was before, now walking 20+ miles a week and generally hitting more than 10000 steps on 5 out of 7 days. To start with, it was getting the vouchers that mattered, but now hitting the 10000 steps matters more to me. Having said that, I have managed to claim back £60 of vouchers, the last of those yesterday. So although it is a shame that perhaps Bounts is not quite delivering as it did earlier on in the year, I personally cannot complain, as I am happy with the benefits I have gained, both in vouchers, and in fitness. I will stick with them for the year, but whether I will renew next year, remains to be seen.


    • Lavendyr
    • By Lavendyr 14th Oct 16, 7:11 PM
    • 1,986 Posts
    • 1,791 Thanks
    Lavendyr
    I joined Bounts in July and paid the monthly £1.49 for a few months. In that time I managed, very luckily, to get £10 worth of vouchers, so I did all right out of it. But I was infuriated by the founder's Facebook message and their subsequent decision to ban users from their Facebook page who either responded negatively or, like me, asked genuine questions which they clearly don't want to answer. I don't want to deal with a company like that so I cancelled my membership straight after.
    • ellay864
    • By ellay864 16th Oct 16, 3:47 PM
    • 3,736 Posts
    • 4,351 Thanks
    ellay864
    I joined in May, taking out premium membership on annual payment. I've only managed to claim one £5 voucher since then. Last week I cancelled and my refund is in progress
    2016, new hip, new resolve
    • jogu
    • By jogu 21st Oct 16, 3:34 PM
    • 30 Posts
    • 21 Thanks
    jogu
    I cancelled my membership. It took them almost 4 weeks to actually get around to processing the refund, and it's not yet appeared on my card (though I presume it will in the next few days).

    I've visited the shop a few times in the past weeks and found vouchers in stock, but the shop was running so slow it was impossible to buy them before they ran out of stock again. The shop also seems to be quite buggy, quite often you'll get booted out of the during the process of trying to buy.

    You can see a bit about the history of the company here:

    https://pitchbook.com/profiles/bounts-profile-investors-funding-valuation-and-analysis

    (Some info is obscured; I've not found a free source for the info.)

    Assuming that is right, it does unfortunately seem like bounts has hit a bit of a crisis. Several members report that bounts is spending a lot of time removing any negative posts from their Facebook page.

    They continue to advertise that the reason for paying for premium+ is so you can get over £200 back in vouchers, which seems very at odds with the statement from their CEO that it shouldn't be viewed as a 'Nectar type store experience'.

    I saw a post somewhere that said they'd only had 100 refund requests, so simple paths seems to suggest they can process less than 5 refunds a day given the 4 weeks mine took.

    Perhaps the most frustrating thing is they don't seem to be actually achieving the kind of tie ups you would expect them to achieve - with their highly active user base, wouldn't you expect to see lots of evan cycles, nike, sweat shop and so on vouchers in their shop? ie. the kind of shops that would really want to tempt the user base in for a first look.

    Particularly oddly, even for the cases like Amazon, they don't appear to be collecting any referral fees (via Amazon Associates) when the amazon voucher is used, which would seem to be a lost revenue stream.

    It's all very disappointing; the concept they are going after seems like it could work, but the execution (at least once it got popular) seems to be lacking. I can't really see any good place they go from here; with it allegedly being about 18 months since they got their VC funding I would imagine cash is now getting pretty tight, and the delays in providing refunds and the extremely constricted supply of vouchers would seem to confirm that cashflow is an issue.

    I hope I'm wrong, I'll be watching and will definitely reconsider resubscribing if they manage to pull a rabbit out of the hat.
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